I had a great experience ordering from Hugglemoo. The delivery was really quick and my order arrived safely and in perfect condition. Everything was packaged well and exactly as described on the websi... Toon meer
Bedrijf heeft geantwoord
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I went to the pick up point for pick up but the girl at the counter was so rude. First thing she told me was they will post the goods to me and they don't have pickup in the store. Eventually I helped... Toon meer
Bedrijf heeft geantwoord
Amazing service. I ordered my bear and it was posted within 10 minutes of ordering. I received it in Adelaide the next afternoon. The item was exactly as described, high quality and well packaged i... Toon meer
Bedrijf heeft geantwoord
Hugglemoo is a great place to buy Jellycats where they come very protected inside boxes. Its extremely easy to navigate the website and orders ship very fast which is always a great bonus. I purchased... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Jellycats, Pusheen, Hello Kitty and more...
Contactgegevens
4,5
Uitstekend
39 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Couldn't be happier with my order!
I had a great experience ordering from Hugglemoo. The delivery was really quick and my order arrived safely and in perfect condition. Everything was packaged well and exactly as described on the website. The ordering process was easy, and I was kept updated throughout shipping. Overall, I'm very happy with my purchase and would definitely order from Hugglemoo again.
23 mei 2026
Antwoord van Hugglemoo
Great to hear. Thanks so much for your review, Charlie!
Rude Staff at Westfield Mt Gravatt
I went to the pick up point for pick up but the girl at the counter was so rude. First thing she told me was they will post the goods to me and they don't have pickup in the store. Eventually I helped her to locate the jellycat in the shop for her !!She was so rude and arrogant , she is not fit to work at the counter and someone needs to train her manners when dealing with customers.
16 mei 2026
Antwoord van Hugglemoo
Sorry to hear that. We will investigate Yvonne.
Great Customer Service
I accidentally selected pickup instead of delivery when placing my order. Because my previous orders had always been for delivery, the team contacted me several times to check whether I really meant pickup this time. I was actually in another state, so their attention and care made a huge difference.
I truly appreciated that they took the time to confirm rather than just assuming. It shows they genuinely care about their customers and pay attention to details. Great customer service and a very thoughtful experience. Highly recommended!
7 mei 2026
Antwoord van Hugglemoo
I'm glad everything worked out Laya. Thanks!
The malachy dragons wing is lopsided
9 mei 2026
Antwoord van Hugglemoo
If you're not completely happy you can return it (if its in new condition) and we can send you another one after showing you a photo. Pls email help@hugglemoo.com.au if you'd like to start that process.
Softer than a cloud!
First class customer service with prompt response to my silly online issue. Quick delivery and OH MY and isn’t our Malachy dragon just gorgeous!!
3 mei 2026
Antwoord van Hugglemoo
We love Malachy dragon too, Claire! Thanks for your review.
Antwoord van Hugglemoo
Great to hear that, JG, and thanks for your review.
Fantastic company to deal with!
I needed this present delivered asap.Hugglemoo had parcel delivered within 24hours. The quality of my birthday bunny is wonderful, soft and as described.Highly recommend this business.
24 april 2026
Antwoord van Hugglemoo
Great to hear it arrived in time, Lou!
My favourite jellycat shop
This my favourite jellycat shop in Queensland, this time I ordered online as they had what I was after, and sometimes things sell out fast, plus delivery was super fast as well, we will be coming back here to get more jellycats
14 april 2026
Antwoord van Hugglemoo
Thank you Chantal! This made our day!
Amazing service
Amazing service. I ordered my bear and it was posted within 10 minutes of ordering. I received it in Adelaide the next afternoon. The item was exactly as described, high quality and well packaged in tissue paper and a box. I will definitely order jellycats again
6 april 2026
Antwoord van Hugglemoo
Thanks Lara! Your bear was clearly keen to get to Adelaide!
Easy to use website quick service
Easy to use website quick service. Delivered on time. Will definitely use again
12 april 2026
Antwoord van Hugglemoo
That's great to hear Patricia. Thank you for your review!
Antwoord van Hugglemoo
Thanks a million Lisa! Really appreciate your review.
Special Celebration Gift
Quick and easy checkout after selecting item, following up with updates on delivery
Excellent wrapping /packaging presentation
2 april 2026
Antwoord van Hugglemoo
Thanks for taking the time to show your support, Rosemary!
I just love every single item I have…
I just love every single item I have purchased from you. The quality is excellent and I definitely recommend them. My Granddaughter loves jellycats and so do I!
20 februari 2026
Antwoord van Hugglemoo
So glad to hear that, Amanda!
Quick delivery
Quick delivery, beautiful unicorn and my granddaughter of 3 months loves it !!
13 maart 2026
Antwoord van Hugglemoo
Thank you Rich!
Antwoord van Hugglemoo
So glad you're happy, Ella!
The website was so easy to use
The website was so easy to use. Very happy with the accurate delivery time.
26 februari 2026
Antwoord van Hugglemoo
Thanks for your review Rosalind!
Mona and Max a must have
Mona and Max a must have for for collection ( especially since a new one named May was coming o out )
25 februari 2026
Antwoord van Hugglemoo
Indeed! Thanks Natalie!
Easy online ordering
Hugglemoo consistently provides great service, with items being dispatched quickly. They also have a great range of Jelly Cats if your friends and family are collectors.
19 februari 2026
Antwoord van Hugglemoo
Really appreciate your kind review Abi!
Antwoord van Hugglemoo
Thanks a million Joanne!
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