1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... Toon meer
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It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... Toon meer
son unos ladrones !!! hoy voy a revisar mi saldo y me dicen que no tengo dinero, que si no opero un mes me penalizan con un pago , y se consumieron todo mi dinero , la verdad no recomiendo para na... Toon meer
Bedrijf heeft geantwoord
Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.
Contactgegevens
Beachmont Business Centre, Suite 65, Kingstown, St. Vincent en de Grenadines
- support@hugosway.com
- hugosway.com
2,3
Slecht
220 reviews
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Hugo Is The Way Not To Go
Hugo Is The Way Not To Go. Their trading platform "Pro Trading" app is a pain in the rear end. It constantly kick you off the server, not allowing you back in until hours sometimes days later, don't fill your orders as submitted and will keep you running after you set a stop loss. My last trade did it for me. I was up 100 pips on my trade then suddenly the system crash kicking me off and wasn't able to get back on until the next day after the market reversed and kept me in a losing position. I thought I was safe because I set my take profit level and that wasn't triggered after the market went past it another 30 pips before reversing. I will never place another trade on this platform again. I wish there was a regulatory body to call against them. They don't even deserve the one star. Stay away from them. You been warned!
30 december 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're truly sorry to hear about your experience with the old ProTrader platform. The issues you described were frustrating for many of our traders, and we took that feedback seriously.
That's why we've completely rebuilt our trading platform from scratch. Our new WebTrader at trade.hugosway.com launched this week and addresses exactly these issues, it's stable, works on any device without downloading an app, and has visual order management where you can see and adjust your SL/TP directly on the chart.
We'd love the opportunity to win back your trust. If you'd like to discuss your specific experience further, please reach out to our support team and we'll look into your account.
Sincerely,
The Hugo's Way Team
WILL NOT LET YOU WITHDRAWAL
Deposited money for crypto trading and purchasing.
WILL NOT LET ME WITHDRAW IT. STAY AWAY!!
15 april 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry to hear about your withdrawal difficulties. We take these concerns seriously.
For crypto withdrawals, processing depends on blockchain confirmations which can sometimes cause delays. If you're experiencing a specific issue, please contact our support team with your account details and we'll investigate immediately.
We're also excited to announce we'll soon be launching USDC withdrawals which will be near-instant!
Please reach out to support so we can resolve this for you.
Sincerely,
The Hugo's Way Team
DO NOT USE THIS BROKER
I am so disappointed with this broker.I deposited my money and it was so easy but making a withdrawal has been a pain.They won't let me withdraw my money and keep asking me to reply to an email I already replied to.i DO NOT recommend them to anyone. Find another broker
30 oktober 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry about the frustration with your withdrawal. This shouldn't be happening, and we'd like to help resolve it.
Sometimes emails can get lost or there may be a verification step that wasn't completed. Please contact our support team via live chat with your account details and reference this review, we'll prioritize getting this sorted for you.
Sincerely,
The Hugo's Way Team
Hugosway is a shady and scam driven…
Hugosway is a shady and scam driven broker, they steal your money through spreads, commission fees and swap fees. they will purposely surprises price to charge swap fees, they will not take you out of trades according to your sl and lie and say it's slippage, they will activate stop orders 15 points from your entry and lie and say it's slippage. which puts you in automatic drawdown with your trade. I have screenshots of the manipulation and theft over the last 3 years.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Dear CoachT,
Please refer to the email we sent for detailed explanations regarding trading during high-impact news and how slippage works. As mentioned, market volatility during these times can cause slippage, which is a normal occurrence despite our best efforts to minimize it.
We also remind you of the inherent risks in trading, especially during such events.We understand how frustrating this can be, and we’re here to support you. If you have any further questions or need assistance, don’t hesitate to reach out.
Hugo's Way Team
Nightmare experience
Nightmare experience! Lost all my money! They’ve used every excuse in the book as to why I haven’t been paid out in almost two months!! They admitted losing my money more than once! They claim their forensics team is working and investigating, but it’s all BS! They are straight criminals! And it’s impossible to talk to them directly! Stay away!
*** update after their reply *** of course they’re giving the same excuse. They continuously plead ignorance. They say they have no record, but I have screenshots, transcripts and emails as evidence! I’m taking legal action. This is absolutely ridiculous.
26 juni 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Dear Alma,
We were unable to locate your account as there is no record of your email/phone number in our system. To assist you further, please reach out to our support team.
Best regards,
Hugo's Way Team
This is a horrible broker
This is a horrible broker. Lots of crashes and cons with this broker only pro there is is 100% commission. DO NOT TRUST THIS BROKER OR GO WITH THIS BROKER!
16 juli 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry to hear about the crashes you experienced. The old platform had issues that we've now fully addressed.
We've launched a brand new custom-built WebTrader at trade.hugosway.com, it's stable, works on any device through your browser, and includes professional features like visual order management and 6 order types.
If you have specific concerns about your account, please reach out to our support team and we'll be happy to help.
Sincerely,
The Hugo's Way Team
Do not make the same mistake I made
EDIT - almost 4 years later they reply to my review after ignoring my support requests for 4 years also this week got some offer to come back and trade with them. I cannot emphasize this enough. DO NOT TRADE WITH HUGOS WAY!
——
Original review December 2022:
Do not make the same mistake I made. I lost $50k with Hugo’s Way because they manipulate accounts and close out your trades. This was happening before MetaTrader booted them off and they were forced to switch to ProTrader.
These guys are scam artists of the highest order. I would love 10 minutes in the same room with their principals but good luck finding them!
20 juni 2023
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry to hear about your experience. We take these claims seriously and would like to investigate.
Please contact our support team with your account details so we can review what happened. Without looking at the specific account and trade history, we can't address your concerns properly.
Sincerely,
The Hugo's Way Team
Persistent Technical Issues
Review: Technical Issues with Hugo's Way
Account #: 64763
I have been trading with Hugo's Way, and my experience has been marred by significant technical issues that have greatly affected my trading performance.
**Frequent Freezing During Executions**
One of the most frustrating problems I've encountered with Hugo's Way is the frequent freezing during trade executions. This has resulted in missed opportunities and financial losses, as timely execution is crucial in Forex trading.
**Slow Loading of Screens**
Another major issue is the slow loading of screens. This delay in accessing important information disrupts the trading process and can lead to missed opportunities and poor decision-making.
**Unreliable Platform Performance**
The overall performance of the platform is unreliable. Consistent technical issues make it difficult to trade efficiently and effectively.
**Conclusion**
Due to these persistent technical issues, I cannot recommend Hugo's Way to other traders. A reliable platform is essential for successful trading, and Hugo's Way falls short in this regard. I hope this review helps others make an informed decision.
7 juni 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Thank you for the detailed feedback. We're sorry the old platform didn't meet your expectations, the issues you described were real and we heard you.
We've now completely rebuilt our trading platform from the ground up. Our new WebTrader at trade.hugosway.com addresses all the issues you mentioned: it's fast, stable, and works on any device without downloading an app. It includes visual order management, 6 order types, and multi-chart layouts.
We'd genuinely appreciate the opportunity to show you what's changed. Give the new WebTrader a try, we think you'll notice a significant difference.
Sincerely,
The Hugo's Way Team
The protrader app is useless
The protrader app is useless. Always freezing up
4 juni 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We completely understand your frustration with the old ProTrader app. You weren't alone, we heard this feedback from many traders.
That's exactly why we built something entirely new. Our new WebTrader at trade.hugosway.com is custom-built from scratch, works on any device through your browser (no app download needed), and is fast and stable. Give it a try, we think you'll see a huge improvement.
Happy trading,
The Hugo's Way Team
Hard to contact customer support
27 december 2023
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry to hear you had trouble reaching us. Our support team is available 24/7 via live chat on our website.
If you have any ongoing issues, please reach out via live chat and we'll be happy to help.
Sincerely,
The Hugo's Way Team
WOW THIS IS A SCAM I CLOSED ALL AND THE…
WOW THIS IS A SCAM I CLOSED ALL AND THE PRO TRADING FROZE WHEN I COME BACK IT HAD CLOSED ONLY TWO OF MY TRADES COATING ME ALL I HAVE PROOF IN THE CLOSE! THIS CRAZY
10 mei 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry about what happened. Platform freezes during critical moments are unacceptable, and we understand your frustration.
We've completely replaced ProTrader with our new custom-built WebTrader at trade.hugosway.com. It's designed to be stable and responsive, with visual order management on the chart so you always know where your orders are.
If you'd like us to review your specific account situation, please contact our support team with your account details and we'll investigate.
Sincerely,
The Hugo's Way Team
The reviews are legit! Don't let them defend otherwise
The reviews are genuine! Please stay far away! The pro trading app platforms are horrendous, and I lost my capital due to BS server errors. I screen-recorded everything, and they still denied it was on their end. I have so much proof because I was worried something like this would happen, and they did nothing! I tried it on four devices through their platforms: Webtrader, iOS, Android, and desktop. I tried for over 2 hours while also dealing with the support team, and it's all a scam. PLEASE STAY FAR AWAY IF YOU WANT PROOF. IM MAKING A VIDEO SOON ON YT FOR THESE BS FOREX BROKERS.
3 mei 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry to hear about your experience. Platform issues during the ProTrader era were genuinely frustrating, and we took that feedback very seriously.
We've now completely replaced that platform with our new custom-built WebTrader at trade.hugosway.com. It's designed to be fast, stable, and works on any device through your browser, no app required. It includes visual order management on the chart so you can always see and adjust your positions.
We understand trust needs to be earned back. If you'd like to discuss your specific account situation, please contact our support team and we'll do our best to help.
Sincerely,
The Hugo's Way Team
Not what it used to be. Dont loose your capital!
When i started trading Hugo's way was almost perfect,not many issues and great customer service. Once they switched their crm to the pro trading app, everything went down hill quickly. The Trading platform has connectivity issues every day....I lost countless trades due to the inability to manage my trades while they were open. Even with screenshot evidence of not being able to access my account. there was always some contradictory reason as to why they wern't responsible for the platform and connectivity issues. I've lost a lot of money dealing with Hugo's way and the pro trading platform......My advice...STAY AWAY FROM HUGO'S WAY AND ANY OTHER BROKER WITH THE PRO TRADING PLATFORM. You'll loose money and won't get it back.....find a broker that uses the tradelocker platform.
10 april 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Thank you for being a long-time trader with us, and we're genuinely sorry about the issues you experienced with the ProTrader platform. Your feedback was shared by many traders, and we took it to heart.
We're happy to say we've now completely rebuilt our platform from scratch. Our new WebTrader at trade.hugosway.com launched this week, it's custom-built, fast, stable, and works on any device without downloading an app. It includes visual order management, 6 order types, and multi-chart layouts.
We'd love the opportunity to show you how much things have improved. The Hugo's Way you remember can be back, give the new WebTrader a try.
Sincerely,
The Hugo's Way Team
100% a scam cant withdrawl money site…
100% a scam cant withdrawl money site crashes all the time.
2 april 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry to hear about your experience with both withdrawals and site stability.
We've now launched a brand new WebTrader at trade.hugosway.com that's stable and works on any device. For withdrawal issues, please contact our support team with your account details and we'll investigate. We're also launching USDC withdrawals soon which will be near-instant.
Sincerely,
The Hugo's Way Team
I've been trying to withdraw fund but…
I've been trying to withdraw fund but asking more charges one after one and finally I have to admit this is one of the robbing broker I have dealt with.
This is millions percent SCAM
22 maart 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Hi Mashuk,
We're concerned to hear about your experience. We don't charge withdrawal fees beyond standard blockchain network fees for crypto withdrawals.
If you were asked for additional charges, this doesn't sound right and we'd like to investigate. Please contact our support team with your account details so we can review exactly what happened.
Sincerely,
The Hugo's Way Team
Trying to withdraw my funds
Trying to withdraw my funds , got message saying transaction under review from their admin , that was 24hrs ago , contacted support they say 48 hours then you receive an email supposedly to confirm withdrawal address , this company clearly has liquidity issues, STAY AWAY , just using tactics to delay withdrawals soon be bankrukpt
10 februari 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Dear Richard,
We sincerely apologize for any inconvenience caused by the temporary delay in processing withdrawals, which resulted from system maintenance performed by our technical team. We're pleased to inform you that these maintenance procedures have been successfully completed. Your withdrawal was processed on February 12th and you can view it in your wallet address. Rest assured, we do not anticipate any further delays. We truly appreciate your understanding.
For any further assistance, please feel free to reach out to us.
Hugo's Way Team
The new app was introduced to continue…
The new app was introduced to continue business outside of MT4 which many brokers were removed from. Everything has been working as of date and at times I may have to refresh the mobile app for freezing. But if you set your SL and TP you will be all set.
16 januari 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
Thanks for the balanced review and for sticking with us through the transition!
Great news, we've completely rebuilt our trading platform from the ground up. Our new WebTrader at trade.hugosway.com launched this week and addresses those mobile freezing issues. It's fully browser-based, works flawlessly on any device, and has visual order management where you can drag your SL/TP directly on the chart.
Give it a try, we think you'll love the improvement!
Happy trading,
The Hugo's Way Team
Web trader , Mobile App and Windows Desktop app dont work. You will LOOSE your CAPITAL
Web trader, Mobile App freezes, As well as desktop app failed to download. Unable to control my trades leading to a total loss of funds. I provided screenshot evidences of all the system failures only to be told everything was working at their end. I contacted live support and she contradicted this response by saying they just fixed the issue an hour ago. Stay away unless you want to loose your funds. They used to be great, but no more. I guess they will be bankrupt soon.
10 januari 2024
Review zonder uitnodiging
Antwoord van Hugo's Way
We're deeply sorry about your experience. The platform issues you described during that period were real, and losing control of trades is the worst outcome for any trader.
We've now completely rebuilt our trading platform from scratch. Our new WebTrader at trade.hugosway.com launched this week and is designed to be stable and reliable on any device, all through your browser, no downloads needed. It includes visual order management directly on the chart.
We understand trust needs to be rebuilt. If you'd like to discuss your account, please reach out to our support team.
Sincerely,
The Hugo's Way Team
don't do it
don't do it, you will be sorry, if you do don't plan on getting any of your money if you need to withdraw any winnings, they tell you 48 hours processing and then on day 4 they say you didn't put in a bitcoin address for them to send it too. the withdrawal process will not initiate with no btc address. you cant get to a human, i was told it will be done when they get to it. they used to be good, i been with them for 4 years but something has changed.
27 december 2023
Review zonder uitnodiging
Antwoord van Hugo's Way
We're sorry about the confusion with your withdrawal. After 4 years with us, you deserve better than that experience.
We've worked to improve our withdrawal process. For crypto withdrawals, processing time depends on blockchain confirmations, but we aim to process requests as quickly as possible. We're also launching USDC withdrawals soon which will be near-instant.
If you have any ongoing withdrawal issues, please contact our support team and we'll help sort it out.
Sincerely,
The Hugo's Way Team
Withdrawal request got rejected or huge delayed!
This broker has been removed from Mega MT4, instead using a crappy software platform called MT4 pro. I submitted my whole account withdrawal request on 12/20/23. Took 24-48 hrs for them to acknowledge your withdrawal, took another 24 hrs for them to send you email to confirm you did submitted the withdraw request. After that, around another 24 hrs, they will get back to you with another email saying will take more time 24-48 hrs to review your account activities and margin level before they process the withdrawal request. End up, i received a rejection email from their system on 12/23/23 due to missing BTC address. Trying to clarify, without submitting BTC address, Hugosway system won't allow you to submit the withdrawal request. The real reason behind this rejection is due to peak congestion and high fee they need to pay.
On 12/25/23, I did my second try to submit withdrawal request. No one get back to me until I message their platform agent on 12/27/23 morning. This time, I need to go through what I experienced the first time again. Confirm withdrawal request, they take their 48 hrs time to review, then another email telling me they need another 24-48 hrs to review margin levels. It's 12/28/23, 4:38PM eastern time now. I am still waiting for my withdrawal request to be approved. At 6:04 PM, I received the my withdrawal request rejected email for second time with the same reason. Due to high blackchain fees, they are not willing to do the withdrawal request. Submitted my 3rd request right after, let’s see how long it will take and what will happen this time.
19 december 2023
Review zonder uitnodiging
Antwoord van Hugo's Way
Thank you for the detailed account of your experience. We're sorry for the frustration caused by the withdrawal rejections during that period.
During times of high blockchain congestion, network fees can spike significantly which sometimes affects processing. We understand this doesn't make the experience any less frustrating.
We're working on improvements, including upcoming USDC withdrawals which will offer near-instant processing at lower fees. If you have any ongoing concerns with your account, please contact our support team.
Sincerely,
The Hugo's Way Team
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