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Beoordeeld met 1 van de 5 sterren

1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... Toon meer

Beoordeeld met 1 van de 5 sterren

son unos ladrones !!! hoy voy a revisar mi saldo y me dicen que no tengo dinero, que si no opero un mes me penalizan con un pago , y se consumieron todo mi dinero , la verdad no recomiendo para na... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Geld en verzekeringen

Informatie afkomstig van verschillende externe bronnen

Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

220 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

Alle reviews

(220)

20 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I can’t even cash out

I can’t even cash out. I sent my drivers license and still having issues . Come at your own risk!!

16 september 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Jes,

At Hugo's Way, we have a specialised KYC team who take time to review documents to avoid any possibility of risk. We suggest getting in touch and providing an additional identification document to prove your identity, if you encounter any issues. We promise you that this is in no way done to waste ones time, but rather to safeguard your account and your funds.

Please get in touch with a member of our support team, should you encounter any queries in the process.

Kind regards,
The Hugo's Way Support Team.

Beoordeeld met 1 van de 5 sterren

Stay away from these people

Stay away from these people, they will keep everything you deposit with them. Stay well clear. Although I managed to get everything refunded with the help of The Watch Guard .Tech. I hope others would be wise and learnWhen you first open an account with this company they bombard you with calls. They obviously share your details with other investment companies as they also call. I was getting 12-15 calls a day at one point, even at the weekend, trying to get me to invest more and take an account manager, which I refused to do. When I asked to close my account because someone else had managed to withdraw most of my money and had added their email address and phone number to my account, which I can't change back, I can't get hold of anyone. I have emailed, called and used the chat function on the website and keep getting told someone will call me in the next 24 hours. It's been 2 weeks and still no call. Every single employee has a generic "British" name but not one of them has a British accent, so obviously using false names. DO NOT INVEST WITH THIS COMPANY. I am still trying to get my money back but I don't hold out much hope. But a breakthrough came out when I found TheWatchGuard .tech on trust pilot and he has done a lot for me to get my funds back.

16 september 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Please be careful...

I recently tried to suspend or deactivate my account and even when giving them personal information, as well as a photo ID picture, they will not do what I ask of them. The process overall will give you a huge headache and I do not really trust this website anymore. Looking at the reviews, many people have problems with this site and get cheated out of their money already as it is. Do yourself a favor and go to another trading platform because most likely you will end up running into these problems sooner or later. Stay blessed.

11 augustus 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Maya,

Unfortunately, we were unable to investigate your query further based on the information you provided.

Please note that requesting identification documents is important when deactivating an account, this is because we would need verification that the user closing that account is actually the owner of the account. This is to eliminate the risk of any inconvenience by third parties.

Should you require any further assistance, please get in touch with a member of our 24/7 customer support team through Live Chat, call-back request or email.

Kind regards,
The Hugo's Way Support Team.

Beoordeeld met 4 van de 5 sterren

I have been with Hugo's Way for around…

I have been with Hugo's Way for around 6 months now and never had any issues.

Customer service has always been on point and any issues swiftly resolved.

Withdrawal and deposits are also always super quick. I trade FX and the spreads have always been pretty decent.

Overall I am happy with Hugo's Way and will carry on using for the foreseeable.

5 augustus 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great broker . Highly recommended

I have been with the broker for 18 months now and cant recommend them highly enough. I trade Forex and Crypto. After switching from my previous broker they are like a breath of fresh air and allow me to trade at weekends. The support is first class on the rare occassion I have had to speak to them and withdrawals are straight forward.

5 augustus 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

So far so good

So far so good, no complaints.

Makes trades quickly, all week.

Regular withdrawals are correctly paid in a timely fashion. Not like some others I been with.

Works well for manual trading and with EAs (expert advisors) and supports mt4. Great for automatic trading.

5 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been with the broker for year…

I have been with the broker for year and they are excellent. Very good customer service and excellent spreads on trades , with wide variety of pairs etc to use. Their platform is very user friendly and easy to navigate too. In terms of withdrawals and depositing money very smooth process too with several options , and no issues with getting money out

Would recommned this broker without any hesitation

5 augustus 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

10 months with them, Good experience...

Been trading with them since Nov 2020, and everything is good so far. I switch to them because they are offering nice leverage.

For instance, on crypto, they are offering 1:100 leverage and 1:500 on forex.

Second major reason is 24/7 trading. I can trade cryptocurrencies during the weekend as well. While this option wasn't available with my previous broker.

Well, deposits and withdrawals are pretty swift. Hugosway processed withdrawal within a day, even during the weekend.

Lastly, I like customer support, they are responsive, I had to chat with them once, and they were very cooperative.

I'm looking to stick with them for longer.

4 augustus 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Not regulated for US Traders & Slow Profits!

I give 2 stars due to the rate of my trading profit with Crypto & Forex trades! Profits would shoot up in my demo account but in real trades it was like a turtle... Then, I was told Hugo's Way is NOT regulated and protected for USA traders. Therefore, I withdraw most of my money and left about $1 so I would not have a problem receiving my money like so many others. Glory be to GOD, I received all of my money hours later...

28 juli 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi US Trader,

We are sorry you feel this way. Please note that Hugo’s Way is a fully transparent ECN/STP Broker, establishing a safe and secure trading environment for all clients. The demo account was designed for traders to be exposed to real-time forex situations, mirroring the activities of the real market trading environment with virtual funds.

As you have not provided any contact details in your review, we are unable to locate your account to investigate your complaint further. We highly recommend that you do get in touch with a customer support representative, who are available 24/7 to provide clients with any assistance they may require at all times.

Regards,
The Hugo's Way Support Team.

Beoordeeld met 1 van de 5 sterren

They steal money...they close your…

They steal money...they close your trade and steal your money ...they stole my money..and to prove the loss it is not even showing in the daily transaction activities happened twice this morning.....you all will burn ...as easy as you stole it...you will loose it all even faster than you can spend it...

28 juli 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi there,

Please note that the closing of buy orders are triggered by the bid price so you will see the chart line hitting the Stop Loss. While the closing of sell orders are triggered by the ask price, which is not visible by default. That is why stop losses of sell orders may occur on prices not seen on the chart. The Ask Line can be enabled by right-clicking on the chart and opening Properties within the MT4 platform.

Since you have not provided any account information, we were unable to locate your account to investigate your query further. Should you require any more information, please get in touch with a member of our 24/7 customer support team through Live Chat, callback request or email.

Kind regards,
The Hugo's Way Support Team.

Beoordeeld met 5 van de 5 sterren

6 months in with Hugosway broker.

6 months in with Hugosway broker.

My trading plan for 2021 was to leverage the crypto market, step in Hugosway with 1:500 leverage fx and 1:100 on crypto. I mainly trade BTC, LTC and ETH but there are many crypto pairs to trade with on this broker.

Liquidity is there 24/7 making trades happen quickly, every day of the week.

The platform lends well to EAs (expert advisors) and supports their use through mt4. Great for hands free trading.

My account has not skipped a beat and regular withdrawals are correctly paid within the same trading day.
Here's to another 6

25 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hugosway 2+ years and counting. . . . . .

I have been trading my Hugosway account for 2+ years and counting.
I chose Hugosway to enable me to trade Crypto 24/7 way back when in 2019. It provides the highest crypto leverage I have found at 1:100, with a wide choice of pairs, although personally I stick to BTC it is good to check out lots of other pairs.
Hugosway was very simple to get started with, and even for a completely new trader, the live chat is really quick to reply if you get stuck.
I make deposits and withdrawals using Bitcoin, which is super fast, other methods are available but Bitcoin suits me best.
So 5 stars from me, as a broker is only going to work for you if it meets your trading requirements and for me Hugosway meets all the expectations I have for crypto trading and has been very reliable over this time.

19 juli 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

RUNNNNN!!

RUNNNNN!!! DO NOT PUT YOUR MONEY IN. MY ACCOUNT JUST FROZE ON AN OPEN TRADE. I WAS UP ON A TRADE AND THEY CLAIM THEYRE DOING MAINTENANCE NOW I CANT CLOSE MY TRADE OR DO ANYTHING ... NOW MY ACCOUNT IS NEGATIVE AND PROBABLY GOING TO BLOW OUT...

30 juni 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi there Chip,

We're sorry to hear about your issue. Unfortunately we were not able to look into your account, as we did not locate any accounts with the name you provided. We kindly ask you to send us your email address used to open your account, and one of our dedicated trading professionals will look into this issue for you.

Please feel free to contact our customer support team at any time for further assistance, they are available 24/7 through web chat, email or by requesting a call back.

Regards,
The Hugo's Way Support Team.

Beoordeeld met 1 van de 5 sterren

Better avoided, shady AF

I'm part of a team of traders who routinely trades crypto across several brokers. I first became aware of hugo's way when the new guy was trying to join our team.

After watching him do a few trades... we looked for documentation on fees, leverage amounts, funding options, etc. You know basic information. I even signed up for an account and still couldn't find it.

How is anyone supposed to take a good position if I can't find the fees schedule?

Another frankly idiotic thing they do is somehow you're expected to make trades by lot... in crypto. How many coins are a lot of crypto. What is 0.1 of a lot of a bitcoin or of an ether. I guess if you like gambling this is the place for you.

I'm not even going to speculate, since I haven't and won't be giving them a deposit. But I do suspect, from watching the new guy lose a few hundred bucks on positions where his take profit should have triggeded but for some reason didn't. That there's some automated spread manipulation.

Even with that I wanted to test it and figured I'd send over some BTC dust. I went to deposit BTC and it wouldn't give me a deposit address until I had entered a fiat amount. What sort of scam is that? I can't just directly deposit an amount of btc? You guys want to qoute me to exchange it to fiat?

20 juni 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Michael,

Hugo’s Way is a fully transparent ECN/STP Broker, establishing a safe and secure trading environment for clients through the award-winning MT4 platform. Our low spreads are provided directly by liquidity providers based on available rates at the time of trading.

You can find information regarding fees charged, funding options and more under the FAQ’s section of our website. All fee information related to trades can be found in your MT4 account under each instrument’s “Specifications” tab.

With regards to Crypto lot size trades, this is a standard procedure as all instruments available on our platform are CFDs, meaning that traders open positions on the underlying assets using contracts.

Should you require any further information or assistance you can contact our customer care team who are available 24/7, through Live Chat, email or call-back request.

Thank you,
The Hugo’s Way Support Team

Beoordeeld met 1 van de 5 sterren

Scam of the worst!

Scam of the worst!
Absolutely scam at it’s finest

8 juni 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Shahin,

Hugo’s Way is an ECN/STP broker committed to ensuring maximum security on client funds by providing cold storage for all client deposits. Our spreads come directly from liquidity providers to ensure competitive spreads at all times. Spreads may change according to levels of liquidity which may fluctuate during peak trading times, but any possibility of third party interference is eliminated.

Since you have not provided any account details in your review, we are unable to locate your account to investigate your complaint further. Our customer care representatives are available 24/7 to provide clients with any assistance they may need at all times. Please get in touch should you have any questions about your trades, by including your email address within your message.

Regards,
The Hugo’s Way Support Team.

Beoordeeld met 1 van de 5 sterren

How could you flag someone’s account?

How could you flag someone’s account?
Without seeing any activity of fraud or any suspicious transactions?

2 juni 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Adeogun Emmanuel,

Unfortunately we were not able to look into your account, as we did not locate any accounts based on your name. You can send us your email address used to open the account should you wish for us to locate it and look into your issue.

While we do not flag accounts for no reason, we do reserve the right to flag an account if we notice suspicious activity taking place, such as someone trying to hack an account. This is done to protect the account holder from any harm.

Please contact our customer support team for further assistance, they are available 24/7 through live chat, email or by requesting a call back.

Best wishes,
The Hugo’s Way Team.

Beoordeeld met 5 van de 5 sterren

I’ve been liking Hugosway so far

I’ve been liking Hugosway so far, found them to be pretty reliable. I first started using them around a year ago as I wanted to trade some crypto’s and they looked to have plenty of pairs and decent leverage.
I’ve also been trading forex pairs with them as well as the spreads with them have been quite reasonable. I gave there webtrader a go and found the executions on that to be quick so that’s a nice addition to the site of you can’t access MT4.
I’ve not encountered any problems while using this broker and think I’ll continue to use them unless anything changes.

27 mei 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I’ve been trading with hugosway for a…

I’ve been trading with hugosway for a year now and I’ve said time and time again when I have the perfect set up it always seem to hit my stop loss and go the way I was expecting it to go. I understand they are the market makers but when I place a trade and my tp gets hit but I don’t get my profits I have a serious problem with that. Not the first time this has happened but will be my last searching for a new broker now

18 mei 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Gary,

The Hugo's Way customer support team is available 24/7 to assist traders with issues such as yours. We cannot locate any previous communication between you and our team, however we greatly encourage this in order to assist you immediately.

Please get in touch with our support team by providing your trade ID and live account login number in order for our team to investigate your issue.

Thanks,
The Hugo’s Way Team

Beoordeeld met 1 van de 5 sterren

Your stop loss with magically get hit everytime

At first I'm like maybe it's me. But I'm almost certain they are manipulating it somehow My stop loss always gets taken out right before it shoots to my target and I know how to set a stop loss...it's like I do better without a one I don't know something is off about this broker and I'm sick of it switching to a new one my fault they are not regulated anyways

17 mei 2021
Review zonder uitnodiging
Logo Hugo's Way

Antwoord van Hugo's Way

Hi Cade,

The closing of buy orders are triggered by the bid price so you will see the chart line hitting the Stop Loss. While the closing of sell orders are triggered by the ask price, which is not visible by default. That is why stop losses of sell orders may occur on prices not seen on the chart. The Ask Line can be enabled by right-clicking on the chart and opening Properties within the MT4 platform.

Since you have only provided your name and not your email address, we were unable to locate your account to investigate your query further. Should you require any more information you can get in touch with a member of our 24/7customer support team through Live Chat, callback request or email.

Thank you,
The Hugo’s Way Team

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