Hugo's Way Reviews 

Antwoord van Hugo's Way

29 dec 2020

Hi TP,

We are unable to locate your account as your email address has not been provided in your review. As we operate as an ECN/STP broker market orders are sent directly to liquidity providers. Please note that all orders are executed using Straight Through Processing to rule out the possibility of any third-party interference. Our margin requirements are also in line with the industry standard to protect our clients from excessive loss.

Clients are able to practice trading risk-free using our demo accounts which allow traders to gain a better understanding of how margin levels work on the MT4 platform. The demo accounts also allow users to practice trading with different leverage levels. We also suggest adjusting the leverage settings according to the level of risk you are willing to take.

We strongly encourage you to get in touch with our customer support team via our website in order for us to explore this issue further. Our round the clock customer care support team is available 24/7 to answer any further queries you may have.

We look forward to hearing from you.

Antwoord van Hugo's Way

Geüpdatet op 20 jan 2021

Hi Marve,

I was unable to locate your account based on the information you provided. Please note that we operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Additionally, our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.

Please address your query with one of our dedicated trading professionals and they will investigate this for you. Once an investigation has taken place, they will contact you with a report of exactly what happened. Please get in touch with us quoting your MT4 account number and the trade ID. Our support team is available 24/7 via LiveChat, email or call back request.

Best regards & Warmest Wishes,
The Hugo's Way Team.

Antwoord van Hugo's Way

10 dec 2020

Hi George,

We are unable to locate your account as you have not provided your email address in your review. We operate as an ECN/STP broker so market orders are sent directly to liquidity providers. We also provide same-day withdrawals to our clients to ensure quick access to your funds.

If you require any assistance with your account, our 24/7 customer support team is always available to help via Live Chat, email or callback. Please include your email address in your message, and the trade ID of any trades you would like us to look into.

Antwoord van Hugo's Way

7 dec 2020

Thanks for you review!

Antwoord van Hugo's Way

3 dec 2020

Hi Courtney,

We assure you that as an ECN/STP broker, all trades opened by clients are sent directly to liquidity providers. There is no intermediary who may alter or create trades on behalf of a client. All market orders must be sent from the trader’s MT4 account.

We ask you to keep your login details safe to ensure that no one can access your account without your permission. Should you believe that your account privacy has been compromised, it is important that you change your password and contact customer support immediately.

We always encourage clients to enable two-factor authentication on your account for added security. Please get in touch with us via our 24/7 Live Support if you require further information!

Antwoord van Hugo's Way

13 nov 2020

Hi Fue, thanks for the review!

Antwoord van Hugo's Way

9 nov 2020

Hi there,

We are unable to locate your account as you have not provided your email address in your review. Usually, withdrawals are all processed within 24 hours unless there is a problem with your request. This can be due to various reasons depending on your chosen withdrawal method.

We encourage you to contact our customer support team, who are available to assist traders 24/7 through live chat, email or phone call. Please include your email address and username in your message, so that we may look into the status of your withdrawal.

Antwoord van Hugo's Way

30 okt 2020

Hi Emma,

Please be aware that when depositing using Bitcoin, the time taken for the funds to arrive in your account depends on the blockchain traffic at the time. Usually, this ranges between 1 and 6 hours, but this may vary according to the speed of the blockchain. This is not something that we have control over.

We provide detailed guides on the Bitcoin deposit process in the FAQ section of our website. Since you have not provided your email address in your review, we cannot look up your account. We suggest that, should you need any further clarification, you contact our customer support via live chat, email or by requesting a phonecall. Our team is available to help, 24/7.

Antwoord van Hugo's Way

27 okt 2020

Hi Kenny,

We are unable to locate your account as you have not provided your email address in your review. We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.

We provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels work on the MT4 platform. We also suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.

In order for us to look into this issue further, we encourage you to get in touch with our customer support team via our website. They are available to help with any questions or issues, 24/7.

We look forward to hearing from you.

Antwoord van Hugo's Way

22 okt 2020

Hi Sharon and thanks for taking the time to share your positive experience with us!

Antwoord van Hugo's Way

12 okt 2020

Hi Steven, thanks for your positive feedback! We’re proud to offer same-day withdrawals to all clients to ensure you alway have quick access to your account funds.

Antwoord van Hugo's Way

Geüpdatet op 20 jan 2021

Hi Craig,

We have managed to locate your chat history and found that our Customer Support Agents were helpful and professional when responding to your request.

KYC documents are only a requirement for clients who want to use deposit and withdrawal methods other than Bitcoin. If you choose to submit KYC documents, the name registered on your account must match the name on the submitted documents. Otherwise, clients will need to update their account details. It is standard procedure to ask clients a number of security questions when they request to change their account details. For an extra layer of security, we also ask clients to send a selfie so that we can make sure that the proof of Identity which they have submitted is correct.

From the transcripts of your chat history, we noted that you asked the Customer Support Agent to delete your account. This action was completed before your KYC documents were processed, as KYC verification may take up to 24 hours.

If you require further clarification, you may contact the Customer Support Team 24/7, either through Live chat, email or by requesting a phone call.

Regards,
The Hugo’s Way Team

Antwoord van Hugo's Way

Geüpdatet op 20 jan 2021

Hi Carolyn,

Thank you for your feedback. We were unable to locate your account based on the information provided in your review.

Please note that if you have opened trades using the funds that you deposited, your positions would need to follow the margin rules set out in our guidelines. It is common practice for brokers to use Stop Outs should your Margin Level fall below the stated level, in order to protect trader accounts from going into negative balance.

We encourage you to get in touch with one of our Customer Support Agents via Live Chat or Email, or you may request a phone call and a member of our team will contact you at your preferred time. Our team is available to help 24/7, and please include your email address and MT4 account number in your message.

Regards,
The Hugo’s Way Team

Antwoord van Hugo's Way

Geüpdatet op 20 jan 2021

Hi Angel, thanks for your feedback. We could not identify your account based on the information you provided in your review, but we ask you to get in touch with our Customer Support Team so that we may be able to investigate your issue further.

Our team is available 24/7 and can be contacted via Live Chat, Email or phone call. Please include your email address in your message so that we will be able to locate your Hugo’s Way account. We look forward to hearing from you.

Regards,
The Hugo’s Way Team.

Antwoord van Hugo's Way

16 sep 2020

Hi Areeb, thanks for your positive review. We will pass on your feedback to our management team. Apart from BTC Deposits, we also offer the option to deposit funds using a Visa Credit/Debit Card. Meanwhile, should you require any assistance with depositing, please do not hesitate to contact our customer support team who are available to help 24/7, via Live Chat, email or phone call.

Antwoord van Hugo's Way

Geüpdatet op 20 jan 2021

Hi Darious, thanks for sharing your positive review! At Hugo’s Way, we’re proud to offer 24/7 customer support through Live Chat, email or phone call, ensuring our clients can contact us at any time via their preferred method should they need any assistance.

Antwoord van Hugo's Way

16 sep 2020

Hi Brett, thanks for your positive feedback! We’re proud to offer same-day withdrawals to all clients to ensure quick access to their account funds.

Antwoord van Hugo's Way

31 aug 2020

Thank you for your positive review, Craig!

Antwoord van Hugo's Way

31 aug 2020

Hi there and thank you for your feedback. Here at Hugo’s Way, we use Margin Rules to protect our clients and prevent their accounts from going into negative balance. This is standard practice among all reputable brokers, and clients can view these rules in our Terms & Conditions before trading with Hugo’s Way.

With regards to regulation, Hugo’s Way clients benefit from lower commissions and lower minimum deposits when trading on our platform. In addition, we are able to offer higher leverage settings on tradable assets, and we allow the use of strategies such as scalping and hedging which are banned by many regulated brokers.

We strive to put our clients first by offering 24/7 customer support through LiveChat, email and clients can even request a call back at a time best suited to them. Our Customer Support team is always available to help traders with any problems or questions they have.

Regards,
The Hugo’s Way Team

Antwoord van Hugo's Way

31 aug 2020

Hi Austin,

I was unable to locate any account under the name ‘Austin Redmond’ on our system or communication records. In situations where a trader feels that one of their positions has been unfairly impacted, we always encourage them to get in touch with one of our support agents so that the issue can be rectified as soon as possible.

Our Customer Support team is available to help clients 24/7, and they can be contacted either via Live Chat, Email or by requesting a Call Back through our website. Please quote your MT4 account number and the ID of the negatively affected trade so that our Trading Professionals can thoroughly investigate. We look forward to hearing from you.