HungerStation Reviews 162

Simple they stole my money by credit card then they mentioned it’s arrived while I didn’t receive anything thats was in ksa and after calling customer service oh ok we will see and until now didn’t receive anything money or food they are horrible my complaint number is 677146259 you can check by yourself

I ordered AlBaik via hungerstation and pay it online, driver called me and asking me to pay another 15sr, because the delivery area is far from the location, i told the driver if you cannot deliver then cancel the order, sad to say, they didn't give me my refund worth 62sr....

Waste of time using this ordering app, price is high and the delivery guy is so rude and aske to give and pay another 15sr... 😡😡😡

After 2 hours of waiting they cancelled my order !!!! And after contacting the costumer service they said they cant do anything !!!! Horrible driver horrible service

Best durum in bacalona❤️

Very good, especially after 1 million beers
Such a nice owner

I’ve ordered from hunger stations multiple times but there’s always atleast one mistake in my orders. Recently I ordered from hunger station and the driver delivered the order to the wrong location and when I asked the customer service they said they can’t do anything about it nor give the refund. I’ve tried contacting the driver as well but he just left me on sent and customer service just kept saying they can’t do anything and won’t give refund

Horrible drivers and customer support you put in a note to just leave the food as a reception and not to contact you as you are in meetings and what happens after your meeting you look hungry at your app to see that it was cancelled because they couldn’t reach you totally destroying the used case of ordering for busy people

I have found hungersation to be satisfactory. My recent order was spilt in the bag and I received instant credit. Unfortunately I also have the restaurant one star and it wasn't their fault, just the rider. But no option to change this

I don't have a saudi number, but i have managed to make many orders and when the delivery arrives, they contact me on whatsapp and i make the call or text back. Last order was cancelled and when i contacted the help center, they said the driver wasn't able to reach you because they don't make international calls and they wouldn't refund me.
it surprises me because i have already received multiple previous orders!

My phone went off before the delivery guy got to my location, and because of this I didn’t get my order and a refund, the most annoying thing is they said it a policy? What nonsense policy is that, I don’t recommend this App mtchewwww

This is worst app for ordering food and they don't have the courtesy to call back to the customer. Tone of the worst app in saudi.. don't use this app

Good Service. Prices are high. they need to drop them

I would recommend To you or any other food delivery service over hunger station if you are new to the country or visiting it. The app shows wrong estimated delivery time and if you are not close to your phone when the driver arrives ( those wrong ETAs make this possible) the food is gone and your money too. You would try to contact rider and yep he's eating your food somewhere so dont even think he will pickup the phone even though he has his phone glued to the handle of his bike and missing call or message notifications is really hard from that spot.
Worst of worst is the customer service, they do not give two Shytes about your call or emails as they have made up for their potential loss by robbing you of your money so no doors to knock here folks.
There should a concent check mark for customer to agree to these decade old non refund policies before payment page.

Horrible experience! They cancelled my order and didn't refund me money because a random spam number called me and didn't answer and he left with the food and he didn't even ring the doorbell and I have a camera evidence of all this. Second time one of the drivers tried to force himself into my house and grab my hand and they did nothing aboit it when I reported it!

AVOID AVOID POOR CUSTOMER SERVICE FROM THE ONBOARDING TEAM TO THE ACCOUNT MANAGER, FOR PAST 5 MONTHS WE ARE HAVING ISSUES WITH THE TABLETS AND NO ONE WANTS TO FIX THE ISSUES, IF YOU DONT WANT OUR BUSINESS THEN JUST SAY IT

Worst delivery company ever created.

So dissapointed.
On Thursday 21st at Iftar time I tried to order food. The cart was blocked ( white color & not green)!. I was unable to proceed to verify the food order and pay so I gave up.
I fell asleep and within 2 H I realized that the app had taken 162 SAR off my credit card and although I had missed calls from the driver the food had not been left at the door.
Instead of returning the food to the restaurant, the driver took the food.
When I spoke to 4 representatives on the chat, no one has helped me in 5 days.
One representative agreed that the driver took the food.
So, now this person is agreeing that they took ( or stole!!) the food.
This is a Hunger station employed saying this and is ok with it.
Amazing what the perspective is. To think they openly say this is ok.
Plus, the starting issue is the application which during iftar was not working BUT still took money they are NOT authorized to take.
It took me 6 years to learn never to use them again.
Be aware of the issues and corruption
..

Scam and thugs nothing received on time and when you cancel the order they just dont refund

One of the worst experience at hunger station ksa happened with me today ! I placed 2 orders and than tried to contact the drivers to change the location and pay them extra charge they refused and cancelled the order , took the order back to the store without even delivering it to the original address , and refused to refund ! Not recommended at all