Hussle  Reviews 2.046

Antwoord van Hussle

18 mrt 2026

Hello Daniel,

Thank you for your review, and I am sorry to hear that you had a disappointing experience with the website.

I understand how upsetting it is when technical difficulties get in the way, especially when you are trying to complete something quickly and smoothly. I have looked into this and were unable to find any contact from you to our support team, so unfortunately I have not been able to review the issue directly. We have also not seen any wider reports of an ongoing issue with the main site at this time.

That said, we do take comments like this seriously. If you are willing to contact our support team at info@hussle.com with a few more details about what happened, we would be happy to look into it further and see how we can help.

Best wishes,
Hussle

Antwoord van Hussle

18 mrt 2026

Hello,

Thank you for your review, and I am sorry to hear you were disappointed by this.

Towel provision can vary by venue, and the details of what is included with each pass are shown on the venue profile. Many of our fitness partners do include towels, but this is not the case at every location.

It is also worth clarifying that our Monthly+ pass is not the same as a standard gym membership tied to one specific club. It gives access to your chosen venue, along with any other venue on our website offering a Monthly+ pass at the same price or lower.

I understand this may not have matched your expectations, and I appreciate you sharing your feedback. Comments like this help highlight where we could improve clarity for our customers prior to their visit.

Best wishes,
Hussle

Antwoord van Hussle

6 mrt 2026

Hi Lauren,

We’re sorry to hear that your experience setting up the pass was disappointing.

After a successful purchase, our system automatically sends an order confirmation email to the email address linked to the account. This email includes the passcode, purchase date, renewal date where applicable, cost, and guidance on how to use the pass. In some cases, particularly where Apple Pay is used, the confirmation email may be sent to the email address associated with that payment method. We also always recommend checking Spam and Trash folders, as these emails can sometimes be filtered there.

If there is anything you need support with, please email us at info@hussle.com.

Best wishes,
Hussle

Antwoord van Hussle

6 mrt 2026

Hello Tina,

I am sorry to hear you had a disappointing experience with the password reset process.

Our support team reached out and was able to assist you directly as soon as they became aware of your review. Our customer support email address is available online in multiple places, and we also offer a Chat option on our website for anyone who needs assistance.

The password reset emails are sent automatically when the email address entered matches the one linked to the account. If there is a typo, blank spaces or a different email address is entered, the system will not recognise the account and no reset email will be sent. In some cases, these emails can also land in Spam or Trash folders, so we always recommend checking there as well.

I understand how inconvenient login issues can be, and we are always here to help when contacted directly at info@hussle.com.

Best wishes,
Hussle

Antwoord van Hussle

6 mrt 2026

Hello,

Thank you for your feedback. I am happy to hear you found the pass helpful, but I am sorry to hear that you felt our customer service was poor.

Please take into consideration that we do not sell direct gym memberships for individual venues. Our core product is a multi venue access pass (Monthly+), rather than a traditional membership with a single gym. Because the Monthly+ pass gives access to multiple venues across the country, it is priced differently from a direct membership with just one gym.

As this review was left anonymously, I have not been able to identify your account or contact you directly to better understand what went wrong with the service you received. I would welcome the chance to look into this and address any concerns properly if you contact our support team at info@hussle.com.

Best wishes,
Hussle

Antwoord van Hussle

6 mrt 2026

Hello Ramzi,

Thanks for taking the time to leave a review, and I’m really sorry to hear about your experience.

After a successful purchase, our system automatically sends a unique pass code by email, and customers can also see all active and used passes inside the app. If a pass is marked as used, it will show the exact time and venue where it was redeemed. Also, venues don’t have access to pass codes on their side, so a pass can’t normally be redeemed unless the code is provided by the customer at reception.

I have checked your account and can see one active pass, purchased on 04/02/2026. Please contact our Customer Support team at info@hussle.com from the email address linked to your account, and they will be able to assist you further. Please also note that Day Passes are valid for 30 days from the date of purchase.

We look forward to hearing from you!

Best wishes,
Hussle

Antwoord van Hussle

25 feb 2026

Hi Jason,

Thanks for taking the time to leave a review. I am sorry to hear your experience with Hussle was frustrating.

I understand your comments around repeat purchases. At the moment, day passes need to be purchased separately for each date, rather than being repeated in one step, and I appreciate that this can feel inconvenient.

On pricing, venues set their own pass prices on Hussle. In many cases, the pass includes access to a range of facilities, for example gym and swim. This is explained on the venue profile so customers can see what is included before purchasing and decide if it is the right option for them.

I understand this did not feel like good value in your case, and I am truly sorry. Your feedback is useful, and I will make sure it is shared with our management team.

Best wishes,
Hussle