Accor Reviews 

Ibis Hotel Central Northampton England. Fortunately I am now leaving to go to a a Holiday Inn. I have experienced two weeks of doors being slammed all around me to the point of damaging my electric radiator through the wall. And also the creeping around of people then repeatedly quietly locking their doors. Coming back to find sick in the lift, got on my shopping bags and footwear. An extremely intimidating feeling in this hotel. Charged £20 for early check in which should have been £10. Told meals in the restaurant were from 5.00pm yet the menu said 12.00/1.00.
Checkout is 12.00 yet cleaners are not around after this time except on request.
Why book this property?

Fidèle client des hôtels de la chaîne accord hôtel, je te tente de réserver un hôtel en payant avec les points rewards, ce qui m est impossible j’apprends que sans me consulter le service techinique d accord hôtel a suspendu mon compte car ils ont soupçonnés que quelqu’un tentait d’utiliser mes points …. Aujourd’hui shui il fait que je prouve mon identité et maintenant j attends que le service technique veuille bien réactivé mon compte …. Le tout sans jamais me prevenir . Inadmissible

⭐☆☆☆☆ One-Star Review
I stayed at the IBIS Budget Cannes off of Rue Mozart and I cannot recommend this hotel based on my recent stay.
During my stay, I discovered that my room had a bedbug infestation. As a result, I sustained numerous bites, experienced significant discomfort, and had to spend a substantial portion of my trip dealing with the consequences rather than enjoying my vacation. When I reported it the front desk said "they don't carry any disease"!!!!!
The infestation also affected my personal belongings. To prevent bringing bedbugs home, I incurred additional expenses for laundering, treating, and isolating my luggage and clothing. Even after treatment, I continued finding live bedbugs among my belongings, creating ongoing stress and concern long after checking out.
I immediately reported the issue to hotel staff and documented the situation with photographs. While the hotel acknowledged my complaint, the response did not adequately address the full impact of the incident. They said well this happenes. Beyond the physical bites, there were unexpected financial costs, lost vacation time, and considerable emotional distress associated with ensuring my belongings were safe to bring home.
Travelers trust hotels to provide clean and sanitary accommodations. Discovering a bedbug infestation undermines that trust and can have consequences that extend well beyond the stay itself. I still have bed bug sores from this stay.
I hope the hotel takes meaningful steps to inspect and treat affected rooms thoroughly, strengthen preventative measures, and improve how guests are supported when serious health and sanitation issues arise. Until then, I cannot recommend staying here nor I will never stay at another IBIS ever again.

From the moment I set foot into reception (which is not on the ground floor - it’s on the second floor) I knew it was going to be a disappointment.

The reception desk was self check in. I typed my first and last names (which are not common) and despite having a booking, the machine returned a message ‘too many similar names - try the reception desk’. I thought this WAS the reception desk.

About 10 meters to the left was a staffed reception desk. Check in was rather simpler than the self service check in.

A ride up to the room (for the next disappointment).

The rooms I had booked I thought were adjacent to each other, they were about 20 meters apart.

Opening the door I was further disappointed with the room size (VERY small) with the bathroom sink in the middle of the room. The bathroom could only fit a small size toilet and shower.

The views were great (if you want to look at hotel rooms across the street).

Valet parking for guests is $70 per day.

Would I stay there again? NOT A CHANCE.

This was the Little LaTrobe address.

Le concept ibis budget est à mon avis poussé trop loin. Les chambres sont minuscules, pas de salle de bain, la cabine de douche est juste à coté du lit. Lavabo minuscule, WC plus petit que le standard derrière une simple planche en bois encore plus cheap que sur les aires d'autoroutes. Linge de lit cheap, oreiller plus petit que le standard également. Aucun rangement. Petit dej minimaliste avec des produits de mauvaise qualité... Pour moi il n'y a aucun confort. C'est vraiment juste pour dormir.

We rang and made a booking via their phone system, to discover they had booked us on the wrong day when we arrived.
They charged us hundred of pounds to move the reservation to the correct day at the front desk, telling us we could get the money refunded by ringing customer services.
When we did ring custom services, we got Neil, who was very unhelpful and promptly cut us off, once we had jumped though all the hoops he kept putting in our way, and he realised we were entitled to have our money refunded.
We re-rang, got a chap called George, who did exactly the same thing..

ibis alesia montparnasse!!

Horrible, m'ont debité ma carte de de credit de resa avant le check out(et je ne voulais pas payer avec celle la)
En plus n'ont pas voulu me garder mes 2 petites valises et m'ont dit"debrouillez vous avec les consignes automatiques"!!
et je suis un client depuis 40 ans une honte au niveau du service!

Deux séjours. Une fois, chambre avec deux lits individuels au lieu d un lit double, l autre fois chauffage en panne dans la chambre. Y a pas un problème à Ibis Rennes gare sud ?

Une honte pour une chaîne internationale comme Accor ! Lors de ma réservation, après avoir donné mon numéro de carte bancaire, l’opératrice du centre m’a littéralement envoyé balader, avec une attitude d’une grossièreté et d’un mépris incroyables. Jamais je n’ai vu un tel manque de professionnalisme : impolie, limite vulgaire, et totalement irrespectueuse envers un client.
C’est scandaleux qu’un groupe comme Accor tolère un tel comportement dans son service de réservation. Une telle expérience détruit toute confiance et donne l’impression que le client n’a aucune valeur à leurs yeux.
À fuir absolument.

Rating: ☆☆☆☆☆ (0 Star)

My stay at Ibis Budget Munich Airport, Erding, on June 26, 2025, was a total rip-off! 😤 I booked via CHECK24.de, paying 107 € upfront (Booking #8697ZFP576). At 23:35 check-in, with over 20 people crowding reception, the clueless staff told me to wait for the self-check-in machine until midnight. I did as instructed, waited 25 minutes, and got slammed with another 107 € charge on my card – no warning, no clarity! 💸😠

This is straight-up double billing for one night – feels like fraud to me! 😡 I emailed the hotel on July 4, 2025, demanding my money back, but as of July 13, 2025, they’ve completely ignored me – pathetic for an Accor brand! 📧

This place is a disgrace to Accor! 👎 I’ve reported this to the German Consumer Protection Agency, contacted Accor’s HQ, and tried a chargeback with my bank (ING-DiBa), which was denied over some BS about “different merchant names.” I’m blasting this on Trustpilot, Google, and TripAdvisor to save others from this scam. ⚠️

Advice: Stay away from this hotel unless you want to get screwed over! 😤 Book somewhere else to avoid losing money and sanity. 🚨

My bag was stolen during breakfast at IBIS Wien Mariahilf on May 26, 2025.
Inside were my passport, ID, phone, cash, and Erasmus documents. I asked for help, but the staff were completely unhelpful—even those who spoke my language. Loud music made it harder, and even though I was heard, nothing was done. The police were contacted only after repeated requests.
The manager admitted there were no cameras and took no responsibility. I felt abandoned and unsafe in a foreign country. Accor's silence after my emails adds to the disappointment. This is unacceptable for an international hotel chain.