Information Commissioner's Office Reviews 500

I found their communication to me to be very condescending regarding my complaint - like they were giving me a telling off for having the audacity to bring my complaint to them (even though that is what people are encouraged to do when they have exhausted the complaints procedure of another public authority). I would say that they fall seriously short of what is expected of a public authority in the way they responded - even though they didn't agree with my complaint, they could have responded in a way that wasn't condescending and of an arrogant manner.

Someone use my adress I had been report to the company how you allowed someone to open account anything without confirmation adress click & select limited company director use my adress.. Please stop sending letter to my adress

Absolute waste of time, they have no interest in protecting the general pubic. According to ICO it's perfectly acceptable for an employer to disclose a person's disability without their consent to work colleagues. Also interesting to note they are entirely self regulating. If you disagree with a decision you can complain, but they review themselves. The Ombudsman will only look at how they have conducted themselves not how they have interpreted the law. They advise you to seek legal advice if you don't believe they have interpreted the law correctly. Realistically if you had a team of solicitors at your disposal you wouldn't be going to them in the first place, so completely pointless.

Took more than four months to review my complaint. Case handler never contacted me as stated on website. I simply received what I believe was a pre written template, which didn't address my complaint at all. No wonder organisations are negligent with customers data, when there is clearly no recourse. The ICO is in need of a serious overhaul as it is definitely not fit for purpose.

Is there any point in the ico? I moved house on the 18th Feb 22, the new owners builder did some work that resulted in damage to some cables on the 29th March 22. It resulted in unpaid work, and unbelievably, a Country Court Judgment against me. I found out about the debt when an enforcement agent,from the High Court Enforcement Services Ltd, (CES) visited my old property. I've since had the CCJ set aside, and after the
CES refused to remove my details I informed the ico. To then be told by the ico that the CES are legally obligated and contracted to keep hold of my data, so much for the GDPR policy of eraser. The key demand for data protection is that a company has to be transparent, however, it seems that is of no interest to the ico. To be honest, I'd not bother with this organization again, waste of time.

Accepted and investigated my complaint against my multinational employers refusal to comply with data legislation. Held the company to account and greatly assisted me in my dealings with the company.
Very helpful.

They have an online form to submit complaints, but when you get to the last page and submit, an error page appears.

When you contact them, they send you a form which cannot be edited.

It feels like the service is not even legit, but just a bunch of people trying to get an income without doing anything.

Horrified.

Liverpool school of tropical medicine lost my application form and emailed me about it. Then I asked to be put forward for the position as I had applied on time and it wasn’t my fault the application was lost. Then my personal details were shared and I was harassed on LinkedIn by employees. The police were called in and they . The information commissioners office cannot find any wrong doing though even though my private details were leaked and used and the police found this. The information commissioner believes the company which states they investigate over the emails sent to the victim, as apparently there word carries more weight than the emails. It’s just ridiculous

Complete failure to protect people from predatory practices like ''consent or pay''. Sides with business not with people, utter waste of space. Cookies are not 'freely consented to'' if the alternative is having money taken off them. That is literally not free consent. Utterly worthless.

Complaint reference, CF-0004944 still have not been able to get PALS to budge, they are one of the most incompetent organisations and will not issue me a final response either. They are still however refusing to pursue the complaint and I was also contacted by someone at Ombudsman who suggested I contact Information Commisioners Office, this was a complete and utter waste of time as I got through to someone who point blank refused to give me advice. I don't know if this person couldn't be bothered to do her job or was just intentionally being unhelpful. 

If I could give it no stars I would. Reading the reviews this is a very common view. Appalling . There is no service. . The Staff appear to be indifferent to complaints. There is no complaint department and even with very clear failures to comply with FOI and SAR's it fails to act. The Head John Edwards does not even bother to respond to complaints . A 97% bad rating speaks volumes and still the ICO does nothing to improve at any level.

It is not fit for purpose and should be closed forthwith

totally inept at every level . What is even the purpose of it? I complained direct to the head John Edward's by email. Not once has he ever replied. If I could say no stars i would.
Not fit for purpose

The previous Government organisation I worked for, twice breached my sensitive data, only to deny it. After gathering overwhelming evidence and presenting it to the ICO, they took the word of my previous employer. Absolutely devastated but after exhaustive work on my behalf, I finally gathered 100% evidence, proving my previous employer had lied from day one of my allegations. I presented this to the ICO who updated their records to state 2 data breaches had occurred and then closed my case, stating they are under no obligation to do anything else!!! A Government organisation can deceive the ICO and face absolutely no punishment or consequences. I am taking my case to court but no thanks to the uninterested, toothless ICO. 97% of reviews giving 1* speaks volumes.

As others have commented the Information Commissioner’s Office has an internet form which you must fill in.

The problem is that it wouldn’t let me input the evidence.

If you state the evidence will have to come by email, it gets lost from the form - then the case is closed because your email input evidence doesn’t exist.

Trying to find out why it had this problem, it appears that complainants can only I see small amounts of evidence as their system is set that way

The Information Commissioner’s Office vexed my request for trying to point this out ….and suggest the levels be raised.

If anyone else’s evidence has gone missing, please write a review of it in this site.

I intend to take this further so any more evidence welcome.

To echo others, about as useful as a chocolate teapot. The ICO published a document containing incorrect and out of date information about me. Now this document is splattered all over the Internet and I'm the one trying to clean it up.
So, what I'm, saying is they broke the Act of Parliament which is their only job to police and enforce! Useless! Like others, wish I could give 0 stars. Am i worried they will read this and be upset? Nope, 'cos they haven't claimed their profile, so ignorant and stupid!

criminal data breach re Medical information(on 7 ocassions) by Dyfed Powys Police,already made complaint with professional standards department which decided there was no wrong doing!, contacted ICO with all the evidence and i was told that police will contact me to sort this out,ICO totally spineless

ICO is another body of the government entirely corrupt. If you complaint against a public administration in the UK, they will not take any action. ENTIRELY CORRUPT

They are useless, they can't investigate anything even if you provide enough evidence.Three months ago I presented evidence and now after three mounths they ask me again to present the same evidence. If the Government changed the management of the ICO because all the people gave it a star, surely many of us would be happy. So don't be under the illusion that they are investigating, because they probably don't have enough knowledge of how they should be investigating. I would give zero stars, but I know it's not possible.😏😡

Complete disgrace!!!
I have made a complaint, after previously talking with one of their advisors, via chat helpline.
That advisor, plus a specialist employment licensing solicitor told me that my concerns are correct and I am fully entitled to register a Complaint.
After registering the Complaint, in their " professional " manner of work they said that : it is lawful for a Healthcare Agency to hold applicants' details, even applicants after waiting more than 10 weeks the compliance process withdraw the application.
These types of agencies earn their wages ,just because others are going to work.
They also said, that is normal for applicants to have their time wasted for unpaid training during " compliance " process.
So...in ICO 's wisdom if you want to work, and apply for a 0 hours contract with an Agency ( as newly relocated in an area) , you must submit details via social media, wait more than 10 weeks, pay yourself for DBS, waste 14 hours from your time for " training".
Then, seeing that " recruiters" take such a long time , you withdraw application because you found a much better job.
And ICO allows Agency to hold : Bank Statement for the last 9 months, passport, proofs of address and educational background, even you Do Not work for that agency.
I was Naive to believe ICO is professional.
They are far away from this.
And based on the reviews about " quality" of their work, it looks they are some kind of national embarrassment.

Yep. Pretty much agree with everything here. They are infuriatingly pointless. Absolute waste of oxygen. Will take up with my mp after the general election.