Great quality and range of products - I ordered ~16 Metallica patches, many of which I struggled to find elsewhere. Customer service is fantastic - Tom was extremely friendly and provided clear upd... Toon meer
Bedrijf heeft geantwoord
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Really good quality t-shirts I’ve ordered & they are at a fantastically low price. Already placed a second, larger order. Would recommend for people into music merch!
Bedrijf heeft geantwoord
Fantastic service. One of the quickest and cheapest merch companies I've ever ordered from. Before ordering from Icon I would have used the likes of EMP etc alot but Tom and his family will be getting... Toon meer
Bedrijf heeft geantwoord
Contacted them requesting my order be hastened as it was for my grandson's upcoming birthday, result was it was in the post the following day and arrived well before the birthday. Grandson is delighte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Icon began as a local MI store, but in recent years has been leaning toward specialising in online music merchandise and apparel. We have one of the biggest selections of officially licensed products in the UK; band tshirts, hoodies, shirts, bathrobes, gloves, beanie hats, caps, patches, badges and jewellery, textile posters, gifts and much more! And our pricing is very competitive. While we aren't promising Amazon Prime style next day lead times (we quote 4-9 days for many items), we offer something that big companies never could. We want to build long term relationships where customers feel genuinely valued and cared for. We want to share in the mutual joy of music, exchange some conversations/banter and get to know you a little! Our mission statement is "Retail with a Conscience". In a world where we are increasingly leaning toward automation and AI, which will take human contact further and further away, increasing frustrations for customers, we intend to run a distinctly human web operation where there's a person freely available to help you, without the various layers of insulation to discourage you from pursuing a query or some accountability. Icon UK is a family business and a company that cares for the people behind the orders. You're not just an order number to us, you're a person and we want to work on your behalf. We hope that you identify more with a business run by people like you, than with corporate billionaires, and that influences your decision to shop with us. We'd rather have a small core of loyal repeat customers with a mutual appreciation than trying to win all sales at any cost...
Contactgegevens
20 Doctors Lane, LE13 1QD, Melton Mowbray, Verenigd Koninkrijk
- 07920 400142
- info@iconmusicuk.com
- iconmusicuk.com
4,9
Uitstekend
414 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Perfect quality & low price
Really good quality t-shirts I’ve ordered & they are at a fantastically low price. Already placed a second, larger order.
Would recommend for people into music merch!
2 april 2026
Antwoord van Icon UK
Thanks so much Chris! Appreciate the positive review and the orders too. Hope to see your name as a regular occurrence :)
Service when you need it
Contacted them requesting my order be hastened as it was for my grandson's upcoming birthday, result was it was in the post the following day and arrived well before the birthday. Grandson is delighted with the gift
1 april 2026
Antwoord van Icon UK
Happy customers are our no 1 metric, so I'm delighted to read that, thank you!
Great products, superb customer service
Great quality and range of products - I ordered ~16 Metallica patches, many of which I struggled to find elsewhere.
Customer service is fantastic - Tom was extremely friendly and provided clear updates on stock/dispatch etc, making it a friendly and pleasant experience.
Would recommend (and will be ordering again!)
15 april 2026
Review zonder uitnodiging
Antwoord van Icon UK
Thank you Will! Appreciate the kind review and loyalty. Hopefully you have another jacket or vest project soon :)
Antwoord van Icon UK
Thanks so much!
Antwoord van Icon UK
Thanks so much!
Fantastic service
Fantastic service. One of the quickest and cheapest merch companies I've ever ordered from. Before ordering from Icon I would have used the likes of EMP etc alot but Tom and his family will be getting all of my business from now on.
25 maart 2026
Antwoord van Icon UK
Ahh what a lovely review, thanks!! I should state for anyone reading that some of our items are remote stock, so those can take a 5-7 days typically but local stock we can ship out the same day or the next and you should see it the day following! Very grateful for you sharing your experience for others to see. That's set me up for the weekend nicely :) Tom.
Simply the best.
Excellent pricing, excellent quality & excellent customer service. What more could you want from a company.
5 april 2026
Review zonder uitnodiging
Antwoord van Icon UK
Thanks so much!
Love
Guys this business is actually so cute and so reliable like they go above and beyond with emails and customer support. They sell legit merch for significantly cheaper than literally anywhere else I recommend so much 💗
4 april 2026
Review zonder uitnodiging
Antwoord van Icon UK
Thanks so much for the lovely review, Scarlett, that's so kind.
Awesome friendly service
Awesome friendly service. Great product and price. Thanks Icon UK for getting my parcel to me in South Africa.
19 februari 2026
Antwoord van Icon UK
Ahh thank you so much for the review, Richard! My pleasure to help any customer where I can. :P
I’m very impressed with this company
I’m very impressed with this company. I ordered five T-shirts and they are top quality so I ordered four more T-shirts .They are Great prices And I got a freebie which was a nice touch I didn’t expect it.
14 maart 2026
Review zonder uitnodiging
Antwoord van Icon UK
VEry grateful for the review Dave! Appreciate your custom, look forward to next time.
Family company with good customer service
I've ordered twice now from Icon and have been very happy with the choice and quality of the goods.Delivery not always the fastest but communications are great and Tom keeps you updated. Part of my last order was delayed a little as an item was out of stock but I chose another item and the order arrived within days after that.
Good company to deal with. I will be ordering again.
1 maart 2026
Antwoord van Icon UK
Thanks so much Barbara! Always nice to chat with you by email too. Glad we got your replacements sorted.
Antwoord van Icon UK
My pleasure to make people happy, Simon. Thanks for your custom.
Brillant service and so quick
Brillant service and so quick! I ordered Tuesday and it was here the very next day, my son is going to be thrilled with his new korn bag and the little hand written thank you on the invoice was a lovely personal touch, thank you Tom I’ll be purchasing more band merchandise from icon uk
18 maart 2026
Review zonder uitnodiging
Antwoord van Icon UK
Thanks Verity, truly appreciate the feedback. Look forward to seeing your name again!
I should point out to any prospective customers here, that we have local stock which can be with you in a day or two, and then remote stock which takes a few days. This allows us to ship the more popular products quickly, but enable a vast selection at great prices, with a bit more of a wait as a compromise.
The complete customer experience
What a fantastic company to do business with! Will definitely be buying again soon.
Ordered 4 tee shirts. High quality at a really competitive price.
Was kept informed of delivery times throughout the process.
Cannot recommend highly enough.
18 maart 2026
Review zonder uitnodiging
Antwoord van Icon UK
Thanks so much, Christopher! What a lovely endorsement!
Orered an Iron Maiden Trooper backpack…
Ordered an Iron Maiden Trooper backpack for my partners birthday. It arrived on time and was well packaged. I was very impressed, the backpack was excellent, exactly as described. Very happy with my purchase. Will definitely be shopping here again.
19 februari 2026
Antwoord van Icon UK
Thanks for taking time out of your day to share your experience, Angela! Looking forward to seeing your name again. :)
Top-Notch merch and service.
An excellent company and the buying experience was first class. A small company whose ethos and communication is well worth supporting. They have great merch for sale. My daughter is delighted with the t shirt. Fits perfectly.
1 maart 2026
Antwoord van Icon UK
So pleased to read your comments, Jonny. Thanks for sharing!
Great product selection and service
Great product selection at reasonable prices. Product arrived safely and was well packaged. Decent quality official t shirt. Would recommend. Many thanks.
1 maart 2026
Antwoord van Icon UK
Thank you James, appreciate you sharing your view!
Perfect items
Perfect items, as expected, efficient delivery, excellent customer service and communications.
28 februari 2026
Antwoord van Icon UK
Very kind, Nicky. Genuinely appreciate you taking time out to share that!
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