Although the staff was great, the system had not registered our paid reservation and this created a long delay when we arrived. We had the scanner code, res. no. , app res. and email from ICon and yet... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I must say that Icon Parking responded promptly and professionally when I experienced an over charge on my account. I called customer service spoke to Angelica and Icon refunded my entire amount. I gr... Toon meer
the attendant gave us a receipt on our phone and the car was easily accessible since our dr. appointment lasted only an hour!
Prepaid and pre-reserved parking. Charged an additional $15 for large vehicle. This has never happened before. I will not use this lot again.
Bedrijfsgegevens
Geschreven door het bedrijf
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contactgegevens
12-14 East 107th St, 10029, New York, NY, Verenigde Staten
- (212) 722-9498
Houd rekening met het volgende
4,3
Uitstekend
47 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you very much
23 oktober 2025
Prepaid and pre-reserved parking
Prepaid and pre-reserved parking. Charged an additional $15 for large vehicle. This has never happened before. I will not use this lot again.
14 oktober 2025
Very nice and professional staff!
20 juni 2025
I must say that Icon Parking responded…
I must say that Icon Parking responded promptly and professionally when I experienced an over charge on my account. I called customer service spoke to Angelica and Icon refunded my entire amount. I greatly appreciate that. Thank you
20 mei 2025
I want my $ back!!!!
9 maart 2025
Antwoord van Icon Parking - MERIT PARKING LLC
Thank you for leaving feedback. We strive hard to make every customer experience seamless and we apologize that we did not meet expectations. Please kindly reach out to us at customerservice@iconparking.com so that a member of our Customer Experience Team can respond to gather more information and find a solution.
The attendents were professional and…
The attendents were professional and kind.
Gtreat location for easy in and out of NYC
27 oktober 2024
Nice experience
Although very busy the staff was polite, helpful and hustled to get you in and out quickly.
23 september 2024
Lie and overcharged
I was lured into a great deal online - and when i got to the car park, i was informed that my car was oversized (ford explorer) and i had to pay an extra $16!!!!! When i booked the ticket it was not mentioned that the car needed to be a mini car to get the discount. I don't mind paying $20+ for car park as long as i know this is what i am going to get! This was purely a very bad experience and a beyond a joke! Not impressed and WOULD NOT RECOMMEND to book again to anyone!
And reading your réponse… how to put it nicely… it’s too easy to put 10 pages of small (minuscule print) and said: told you so! You could be frankly straight and transparent and clearly ask for instance during the booking the size of the car…? Nan… too simple and far too clear: you wouldn’t want to help your customer, would you?! Same feeling CRAP service and lie even worst considering your answer full of excuses.
24 februari 2024
Antwoord van Icon Parking - MERIT PARKING LLC
Corinne, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
This information is also provided with your reservation confirmation.
Garage attendant was very…
Garage attendant was very courteous…disappointed that parking price was so high and tax was added on.. not happy w price but attendant was great
2 februari 2024
Theft and misrepresentation
When I went to check out the attendant insisted that I py an additional $12.00. I showed him the printed icon voucher he took it and threw it in the garbage without even looking at it. I protested the extra charge since I parked there within the time limits of my ICON voucher. He refused to give my car until I paid the additional charge of $12.00.
I consider this as theft and false representation by ICON. I plan to file at small claims court
21 december 2023
Antwoord van Icon Parking - MERIT PARKING LLC
Demetrios, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy that state if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions.
There was no attendant at the garage
There was no attendant at the garage. I waited for a half hour and tried calling the phone number associated with the garage but no one answered. Several other frustrated people were also waiting to park. I eventually left and had to spend time looking for street parking.
19 augustus 2023
Antwoord van Icon Parking - MERIT PARKING LLC
Thank you for sharing your feedback. We strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations. We will be reaching out to you directly to gather more information regarding your experience. Again, thank you for your feedback, and we will talk soon!
Quick reception and even quicker exit
Quick reception and even quicker exit. Car was right there for when i had To leave. Guys working were great!
11 juli 2023
the attendant gave us a receipt on our…
the attendant gave us a receipt on our phone and the car was easily accessible since our dr. appointment lasted only an hour!
29 juni 2023
Although the staff was great
Although the staff was great, the system had not registered our paid reservation and this created a long delay when we arrived. We had the scanner code, res. no. , app res. and email from ICon and yet there was this problem. Otherwise the experience was fine. Again, very nice and attentive personnel.
4 juni 2023
It went as expected
It went as expected, check in and ck out. Most of the attendants were very friendly.
6 mei 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.