Absolutely awful service. Ordered pack. Delivery failed and returned to sender. Spent two weeks chasing up - promised to send. A week later, nothing . I contacted again and the order got cancelled- st... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love Icy Bear and have reached Diamond status already. I have all the amazing products and they do exactly what they say on the tin! They may appear pricey but they last for ages so they are worth i... Toon meer
WOW! Just Wow! I bought the box on offer which included, toothpaste, whitening powder, brightening strips and whitening pen. I have used the toothpaste and powder and literally just used the strips an... Toon meer
I have not got natural white teeth but I use Icy Bear every morning and evening after brushing my teeth and see a big difference in coulour of my teeth and have comments about how white my teeth are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Dentists, Icy Bear has developed a range of award winning oral care and teeth whitening products, with a mission to give people a healthier, happier & brighter smile. Products include non peroxide Teeth Whitening Strips, PAP+ Whitening Powder and the innovative Whitening Toothpaste, uniquely formulated with one carat of fine diamond dust. This natural abrasive gently polishes enamel, effectively reducing surface stains and restoring teeth to their natural whiteness.
Contactgegevens
Verenigd Koninkrijk
- icybeardental.com
4,2
Goed
4K reviews
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Antwoord van Icybeardental
We are incredibly sorry to hear that your kit has not arrived yet. We completely understand how disappointing and frustrating it is to experience such a delay when you are eagerly waiting for your order. We would love the opportunity to look into this shipment issue and help resolve it as quickly as possible. Please reach out to our customer support team with your order information so we can investigate the status of your delivery immediately.
Paid for next day delivery and im still…
Paid for next day delivery and im still waiting on my order. Messaged and still not got an answer
16 oktober 2026
Antwoord van Icybeardental
We are incredibly sorry to hear that you are still waiting for your order despite paying for next-day delivery, and that your message has gone unanswered. We completely understand how frustrating this delay and lack of communication must be.
We want to look into this for you immediately to find out what has happened with both your delivery and your message. Please reach out to our customer service team directly with your order details so we can investigate this as a priority and get things sorted for you.
Thank you for bringing this to our attention, and we apologize sincerely for the inconvenience and the frustration caused.
Antwoord van Icybeardental
We thank you for your feedback. We are currently looking into our shipping updates to resolve this delay.
I would put zero stars but it won’t let…
I would put zero stars but it won’t let me. Still not received my order or any updates. I find this very poor.
16 oktober 2026
Antwoord van Icybeardental
Thank you for your feedback. We are very sorry that your package has not arrived and that we failed to provide shipping updates. We are currently investigating this delivery issue to locate your order.
Haven’t even received my order yet and…
Haven’t even received my order yet and had 1 email about it
16 oktober 2026
Antwoord van Icybeardental
We are incredibly sorry to hear that you have not received your order yet and have only had one email communication regarding it. We completely understand how frustrating and disappointing this lack of communication must be.
Please reach out to our customer service team with your order details so we can look into this immediately, find out what has happened, and get back to you with an update as a priority. We sincerely apologise for the delay and the inconvenience caused.
Antwoord van Icybeardental
I am incredibly sorry to hear that your order has not arrived yet. I completely understand how disappointing and frustrating it is to wait for a delivery that is overdue.
To help resolve this as quickly as possible, please reach out to our support team with your order details and the email address associated with your purchase. Once we have this information, we will immediately investigate the shipment status with the delivery service and provide you with an update. We want to make this right for you as a matter of priority.
Still waiting to receive my order so…
Still waiting to receive my order so until it arrives I cannot review
Please advise ETA
Kind regards
16 oktober 2026
Antwoord van Icybeardental
Thank you for taking the time to share your feedback. We sincerely regret the delay in your delivery and are currently investigating the status of your shipment to provide an update.
Antwoord van Icybeardental
Thank you so much for the wonderful five-star review! We are absolutely thrilled to hear that your experience with the product is going so well after just starting out. We hope you continue to enjoy using it and get some fantastic results. Your support is greatly appreciated!
I ordered my product a week ago and…
I ordered my product a week ago and paid for 2-3 day delivery and my order is not even shipped yet due to high demand. Not only is my order not here I’ve paid for delivery that’s not been made on time .
16 oktober 2026
Antwoord van Icybeardental
We are truly sorry to hear that your order has not yet been shipped and that you have not received the expedited delivery you paid for. We understand how frustrating it is to experience delays, especially when expecting a quick turnaround, and we completely understand your disappointment.
We would appreciate the opportunity to look into your order status and address this shipping delay. Please reach out to our customer service team with your order details so we can investigate what happened and help get this resolved for you as quickly as possible.
Antwoord van Icybeardental
Hi Laura,
We are so pleased to hear that you experienced such prompt and helpful support when resolving your issue. Providing swift and efficient assistance is incredibly important to us, so your positive feedback means a lot to the entire team.
Thank you so much for taking the time to share your experience and for giving us a wonderful 5-star rating. Your support is greatly appreciated.
hi ive not recieved my order but you…
hi ive not recieved my order but you have taken money its been a week now x
16 oktober 2026
Antwoord van Icybeardental
Hi Vicki,
We’re really sorry your order hasn’t arrived after a week, especially as payment has already been taken. We understand how frustrating this must be. Please email us at enquiries@icybeardental.com with your order details so we can investigate this and help resolve the issue.
Ordered a kit and some items not…
Ordered a kit and some items not available still waiting on it being delivered
16 oktober 2026
Antwoord van Icybeardental
Hi Emma,
We’re sorry your order has been delayed due to some items being unavailable. We understand how disappointing it is to wait for your kit, and we appreciate your patience.
Please email us at enquiries@icybeardental.com with your order details so we can check the latest update for you.
Antwoord van Icybeardental
Hi Gary,
We’re really sorry you’re still waiting for your order and haven’t received an update. We understand how frustrating this is. Please email us at enquiries@icybeardental.com with your order details so we can look into this and provide an update.
The order process was easy
The order process was easy , but not have not received the product yet so can’t review , been nearly two weeks
16 oktober 2026
Antwoord van Icybeardental
Hi Sarah,
Thank you for your feedback. We’re glad you found the ordering process easy, but we’re sorry your order hasn’t arrived after nearly two weeks. We understand your frustration.
Please email us at enquiries@icybeardental.com with your order details so we can investigate the delay and help.
Teeth are so much whiter.
23 oktober 2026
Antwoord van Icybeardental
Hi Ray,
We are glad you enjoyed your experience and love our results.
Love this company all products bought…
Love this company all products bought have been fab 😁
23 oktober 2026
Antwoord van Icybeardental
Hi Helena,
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you love our company and that every single product you have purchased has been fabulous.
Your support and kind words mean the world to us, and we are so happy to have been able to deliver such a consistently great experience. We look forward to continuing to provide you with products you love!
I ordered over 10 days ago and I still…
I ordered over 10 days ago and I still haven't received my teeth products. I'm hoping it's not a scam.
16 oktober 2026
Antwoord van Icybeardental
Hi Clair,
We’re really sorry your order hasn’t arrived after more than 10 days. We understand your concerns and apologise for the delay and uncertainty. Please email us at enquiries@icybeardental.com with your order details so we can investigate the status of your order and provide an update.
Antwoord van Icybeardental
Hi Julie,
Thank you so much for your wonderful 5-star review!
We are absolutely delighted to hear that you found the ordering process easy, enjoyed the quick delivery, and love our fabulous products. Your kind feedback and support mean the world to us!
Still haven’t received my order which I…
Still haven’t received my order which I ordered on the 16th October
16 oktober 2026
Antwoord van Icybeardental
Hi Debbie,
We’re really sorry to hear that your order hasn’t arrived as expected. We understand how frustrating delivery delays can be and apologise for the inconvenience.
Please email us at enquiries@icybeardental.com with your order details so we can look into this and provide an update.
Lovely packaging
Lovely packaging, quick and efficient delivery most of all I was surprised by the taste as thought it would have tasted salty and felt grainy like others I’ve tried. But is fresh and minty.
16 oktober 2026
Antwoord van Icybeardental
Hi Sarah,
We are so pleased to hear that you were pleasantly surprised by the smooth texture and delicious, refreshing flavor of our product. It is wonderful to know that you enjoyed the lovely packaging and that your order arrived so quickly. Thank you for sharing your delightful feedback with us!
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