idea.ai Reviews 

Dear Idea AI Support Team,

I am writing to formally request an immediate refund of $59.88 (approximately VND 1,500,000) that was charged to my account without my authorization.

I only signed up for the 30-day free trial. I never agreed to purchase or subscribe to an annual plan. However, you charged me $59.88 for a one-year subscription without my explicit consent or approval.

This is completely unacceptable. I did not authorize this annual subscription, and I do not wish to continue using the service under this plan.

I have already contacted your team via email regarding this issue, but I am following up to emphasize that I expect a full refund of the $59.88 charged to my account.

Please take the following actions:

Issue a full refund of $59.88 to my original payment method.
Cancel the unauthorized annual subscription immediately.
Ensure that no further charges are made to my account.

I expect a prompt response and confirmation that my refund has been processed.

If this issue is not resolved promptly, I will consider disputing the transaction with my bank or payment provider.

Thank you for your immediate attention. I look forward to your confirmation.

Best regards,

The app has been a good experience so far and the results have been consistent so far also. I am really enjoying it.

I signed up for Idea.ai intending to use the free trial period to test the platform and evaluate whether it met my needs before deciding whether to purchase a subscription.

However, I was charged USD 59.88 for an annual Studio AI subscription.

I contacted customer support on the very same day the charge was made, requesting a full refund and immediate cancellation. I would also like to emphasize that I used the platform for no more than one day, exclusively for testing purposes, and had no intention of continuing with the service or purchasing an annual subscription.

My refund request was registered under ticket #313, but I am still waiting for a proper response and resolution.

I find this experience extremely disappointing. Charging customers for an annual subscription after a trial period, without clear expectations regarding the billing, and failing to promptly resolve a refund request made on the same day is unacceptable.

I expect Idea.ai to process my full refund of USD 59.88 and confirm the cancellation of my subscription.

I signed up for what idea.ai advertised as a free trial. When I tried the video tool, there was no warning on my screen that I was about to be charged €72.45 for a full year. I never asked to upgrade. Creative Fabrica took the money from my PayPal account.

Only after I’d been charged did I find out that the trial even had a coin limit. That condition was buried in the terms. Looking at my account history afterwards, I found that the trial included 25,000 coins and a single video action had been recorded at 32,250. Creative Fabrica’s support team told me that exceeding the allowance had automatically triggered the annual subscription.

I feel cheated. If trying one feature can trigger a €72.45 payment, that price should be right there on the screen before you click. I’ve asked Creative Fabrica to show me where they gave me that warning. They have yet to produce it. I’m demanding a full refund and will pursue my complaint until the €72.45 is back in my PayPal account.

**UPDATE: I have now received the full €72.45 refund, and Creative Fabrica has confirmed that my subscription has been cancelled.**

In response to the company’s reply: displaying a generation cost in coins is not the same as clearly warning someone that trying a feature will immediately trigger a €72.45 annual charge. I did not see such a warning when I tried the tool. I only discovered the significance of the coin limit after the money had been taken.

**This has cost me literally hours of my time.** Getting it resolved involved repeated emails, gathering evidence and a PayPal claim, which was initially rejected. Nobody should have to spend hours fighting to recover money they never knowingly intended to spend.

The whole setup of this “free trial” feels designed to catch people out. You are encouraged to explore the platform, yet a single action can exceed the entire free coin allowance and trigger a full annual payment. That is not what I expect from a free trial.

The process of getting my money back was so discouraging that it felt like a deliberate deterrent. I suspect many users simply give up because they cannot spare the time and energy to keep pursuing it. Receiving a refund does not erase that experience.

**This may be a fantastic platform, but this experience has destroyed my trust. They have lost me for good as a potential user. A completely missed opportunity.**

SCAM. Site offered 30 day free trial, immediately charged my paypal account - after first providing a number of popups trying to steer me into paying immediately and not waiting 30 days. I thought I negotiated that minefield correctly, but the labeling was deceptive and apparently not.

The site did not successfully perform the function I wanted to perform, so I decided to cancel the account and at that time found they had charged the account.

I contacted the site and they inform me that I am not eligible for a refund. I have challenged the charge with paypal.

i entered my bank infos to get freetrial , and immediately got 1 year 58$ paid , i want a refund because i did want to pay all that , its a crise financialy for me now i swera .

i want a refund !!!!!!!

SCAM

They took payment out even though I signed up for a free trial.
It is not the case of me using up the coins as I did not even get a chance to use the tool. The charge happened 1 minute after sign up.
I have blocked the card I used, and sent through a request to delete all my data and the account immediately.
I didn't even get to TRIAL the tool before they took money.
DO NOT USE.
This is disgusting and you should be ashamed of yourself. This is another reason they say to stay away from AI.
EDIT: They have refunded me (will wait 5-7 days to confirm its in my bank and update.
Customer service was prompt and polite but I am extremely upset this happened in the first place.
Don't sign up unless you're OK with the annual charge coming out.

Hver gang men genere noget trækker de automatisk fra ens kort uden at spørge. Jeg har mistet over 200$ det burde være ulovligt. Den genere tilmed også dårlige ting

Hello,

I am requesting the immediate and permanent cancellation of my Studio AI subscription, effective immediately, rather than in 29 days.

I also request the complete deletion of my Idea.ai account and all personal data associated with it, including:

- All saved personal information and account details.
- All stored payment methods, including my credit/debit card information.
- Any billing information that is not legally required to be retained.
- All personal data associated with my account, in accordance with applicable data protection laws.

Additionally, I noticed an attempted charge of $59.88 USD for the annual Studio AI subscription on November 5, 2026, which failed.

Please ensure that:
1. No further payment attempts or charges are made.
2. There are no pending subscriptions or outstanding payment obligations.
3. My payment methods are removed from your system.
4. My account and associated personal data are permanently deleted, except for any information you are legally required to retain.

Please confirm in writing once the subscription has been canceled, the payment method has been removed, and the account deletion has been completed.
I do not authorize any further subscription renewals or charges.
I would also like to clarify that I had only activated the free trial a few minutes before the $59.88 USD payment attempt occurred. I was surprised to see an annual subscription charge attempted almost immediately after signing up for what I understood to be a free trial. I dont have de money and thats why i use free trials.

I did not intend to purchase an annual subscription, and I am requesting an explanation of why this charge was attempted so shortly after registration. because all this happened in 1 minute. A total scam.
Thank you.

Scam, charges you right after creating free account
EDIT: their support team is responsive so thats a plus

Directamente es una estafa, no brindan los servicios y aplicaciones por las que pagas, adicional tienen cobros ocultos

Hola, mi nombre es Rebeca no estoy conforme hicieron dos cobros indebidos el primero de una suscripción anual que según sólo me iban a cobrar cinco dólares y luego un recargo de casi $70. No tienen correo para soporte como uno puede hacer este tipo de reclamos siento que el dinero no está seguro con ellos, por favor si se pueden contactar conmigo lo agradecería

I strongly advise everyone to stay away from IDEA.AI!

I signed up for what was clearly advertised as a FREE TRIAL with no charge for one month. However, instead of receiving the promised trial period, I was immediately charged €71.26 for an entire annual subscription on the very same day.

The annual subscription and immediate payment were not clearly and transparently communicated during the sign-up process. This feels like a deliberate trap designed to turn unsuspecting customers into paying annual subscribers without them properly realizing it.

Advertising a free trial with one month without payment and then immediately charging customers for a full year is absolutely unacceptable.

I did not intend to purchase an annual subscription. I only wanted to test the service. I am now forced to waste my time contacting customer support and disputing the charge through PayPal to get my money back.

I have requested an immediate full refund, cancellation of the subscription, and permanent deletion of my account.

My advice: Be extremely careful before entering your payment details on this website. What looks like a free trial can apparently result in an immediate €71.26 annual charge.

In my opinion, this is an extremely misleading and unacceptable way of doing business. Customers deserve transparency, honesty, and informed consent – not unexpected annual charges disguised behind a free-trial offer.

One star is already one too many!

Очень не понятный интерфейс. В заявленном бесплатном периоде ничего бесплатно не сделать . Мобильная версия очень сырая . Нажимая на кнопки не видно сколько пунктов снимают и они автоматически снимаю деньги сразу за годовую подписку, без предупреждения . Украинский язык поддерживается только наполовину , и на нем точное описание задания ИИ не понимает . Очень разочарованна приобретением

What's the point of free trial if I still had to pay before I can generate my first videos? Created an account and risking my information just for this "free trial".

Terrible made me crate an account just to paywall me

The free trial is deceiving. In the fine print, it only gives you a certain number of coins. It's not even enough to create 1 video. The video's have a ton of problems, and then you won't have enough coins to make any changes. I made changes to a video and it uploaded the same exact video it did the first time without making the changes I used coins for. This company should be shut down. It's a scam. Now I'm fighting for my money back after they took almost $80 from me.

Great tool! I definitely recommend it regardless of your background, you can create anything…!

It's amazing how powerful yet easy to use the tools of idea.ai are.

An absolute game-changer for everyone!

I really love this tool, I use it a lot for some handy tweaks I need to get done fast, like removing backgrounds or upscaling. But I am also super happy to have the 3D file viewer, when I look for new 3D print files, it makes it eay to review the details.
My newest obsession is video generation, and cannot believe the amount of different models they have to choose from. Some of the templates are awesome too.