Normally great experience with IDS. Just frustrating that some uniform items are out of stock for months on end. It has a knock on effect with our customers and makes it difficult to run a business wh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cliente depuis des années (avant le brexit ) . Heureuse de voir que cette année les problèmes liés au brexit sont résolus . Numéro EORI obtenu auprés de la douane .Livraison FEDEX en 5 jours.Service c... Toon meer
Bedrijf heeft geantwoord
Really helpful & friendly company. Slight challenge using my first time purchase discount code online & had to call for assistance. Team member was very helpful & provided a solution & payment was mad... Toon meer
Bedrijf heeft geantwoord
Accueil téléphonique top, tenues superbes, finitions parfaites, expédition top. Les costumes sont du plus bel effet et d'excellente qualité. Sommes clientes depuis longtemps et toujours aussi satisfai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and retailers with quality dancewear and costumes. Suppliers of: 1st Position, Capezio, BLOCH, DSI London, Wear Moi, Intermezzo, RAD, BBO, UKA, Pineapple, Roch Valley and Artstone.
Contactgegevens
Harlequin House, Forde Court, Forde Road,, TQ12 4BT, Newton Abbot, Verenigd Koninkrijk
- +44 (0)1626 36 32 32
- customerservices@ids.co.uk
- ids.co.uk
4,1
Goed
855 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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everything is absolut professional,
26 oktober 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you
Excellent service
My purchase arrived very quickly and was packaged extremely well. The cane which I ordered was exactly as described and of a very high quality.
19 september 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the way we dealt with your purchase.
Excellent customer service and website
Excellent customer service and website! Very speedy delivery
8 september 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them and to the customer service team.
Antwoord van International Dance Supplies
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the ease of ordering and your purchase.
Quick Delivery
I love your quick patage service with DHL this is a big plus. Aslo a great range of different brands.
3 september 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the review. It is good to hear that as an international customer you are happy with our shipping service and range of products. We always try to give the best value for money and pride ourselves on our product selection.
Quick efficient service
6 juli 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the 5 stars it makes our day when we hear positive comments.
Cliente depuis des années (avant le…
Cliente depuis des années (avant le brexit ) . Heureuse de voir que cette année les problèmes liés au brexit sont résolus . Numéro EORI obtenu auprés de la douane .Livraison FEDEX en 5 jours.Service client au téléphone trés professionnel et réactif . Costumes trés beaux et surtout disponibles du XS enfant au XXL adulte ce qui est utile sur des groupes élémentaire de 10 12 ans où certaines menues préburères portent encore de l' enfant et d'autres déjà grandes et formées portent de l'adulte.
17 juni 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Je vous remercie pour votre excellent commentaire. Le Brexit et les nouvelles réglementations ont causé quelques problèmes, mais il est bon d'entendre que cela a été résolu et que vous êtes satisfait de la qualité et de la gamme de tailles de nos costumes. Nous espérons être votre fournisseur privilégié pendant de nombreuses années encore.
Always have a fab experience the…
Always have a fab experience the customer service is spot on and communication is great
9 juni 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.
Antwoord van International Dance Supplies
Thank you for the 5 stars it means a lot to us all.
This is a website which works…
This is a website which works practically for me. I can search for my past orders. Search bar works too. The only complaint I have is having to pay VAT for bigger sizes. This VAT doesn’t always come up clearly. Moreover children are bigger sizes these days. VAT is meant for adults but these children are not adults because they wear bigger sizes.
17 april 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the review and your positive comments about the website. I am sorry about the VAT but this is something imposed by the Government and is entirely out of our control. We have no say over when VAT starts to be charged although we fully appreciate that children are getting bigger.
High quality costumes at very good prices
Very high quality costumes at very good price. Costume bags with are so useful. First costume order had to be cancelled as was told it would arrive in 2 months, a month after our competition, however second costume choice instead was fab next day delivery! Make sure to check shipping dates by phoning before ordering, and they can tell you which ones they already have in the Uk.
16 april 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the great review. We always try to help our customers get what they need in time for shows and performances and your advice is spot on.
IDS are Brilliant!
International Dance Supplies always comes up trumps for us - Website is easy to use and order from - delivery and despatch are great and goods - first class
2 maart 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
We at IDS always do our best to give our customers a brilliant service and we really appreciate it when someone tells us we are doing well. Thank you.
IDS province such wonderful service…
IDS province such wonderful service with staff being so well informed and so helpful.
The quality, range and price of Dance and Gymnastics wear is excellent
28 maart 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the positive review. It really makes our day when people take the time to post good reviews and I will pass this on to all the staff here. We look forward to our next dealings with you.
Prompt delivery and easy to use…
Prompt delivery and easy to use website. A bit annoying that the tax isn’t shown in initial price.
6 maart 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the great review. The reason the tax is not shown is because the catalogue is also used by customers abroad who have different rates.
Exceptional customer service experience.
Absolutely the best customer experience for a dance teacher . Exceptional customer service.
27 februari 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for such a wonderful review, we always try to do our best for our customers and it is always great to hear that we have succeeded.
Dismal, full of errors and lack of professionalism
It has been an extremely disappointing an frustrating 2 months with this very primitive online shop. Their welcome discount codes didn't work and we ended up having to order manually via sending an excel list of items via email as they requested. We followed the prices listed on the website, only to get a confirmation of our order with some items with marked up prices. Asked why, and customer service gave a customary answer "items on website exclude vat". That could have fooled me, EXCEPT, why were only some items marked up? So I had to ask again, and then they came back with, "oh those were with promotional prices, but the promotion is over". Oh?? But as they sent that reply, I checked the website and the promo price was still there, so how can they simply charge me a higher price? If I could order online, I wouldn't be dealt with a higher price....and they can simply increase the price to whatever value and I would have to accept, without knowing what the real selling price is at that point in time? Very professional indeed.
And after receiving my order, I realised that they have sent the wrong goods. My item number was listed correctly in my excel list. And back to the very root of the problem...if I could place my order online, this wouldn't have happened. Waiting to see how the return/exchange process is going to look like and how much more frustration and disappointment we have to deal with.
On the bright side, this will be the very last time we will order from them.
25 februari 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
I am sorry you have had a negative experience with your order. I have spoken to the Customer Service Team and, although some errors were made with your order, they have assured me that they have been in touch with you and have sorted all of the issues you had to your satisfaction. I hope you will give us another chance so we can prove that your experience is not the way we usually conduct our business.
Fast service and returns dealt with…
Fast service and returns dealt with effectively
29 januari 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the great review. As a longstanding customer of ours it is appreciated that you have taken the time to review our service. We feel it is as important to deal efficiently with returns as it is to get the order to you in the first place. It is good to know we are succeeding in this.
IDS is amazing!
IDS is amazing!
I have been client for more than 20 years, they still hold the same high standard from the quality of their products to their costumer service. BRAVO!
30 januari 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the wonderful review. It is so encouraging to hear that after all these years we still provide the same level of great service as we always did. Here's to the next 20 years!
Great costume, great quality, fast delivery
A good range of options in the products and costume styles available. Easy selection and ordering process. Fantastically fast delivery option. Well packaged and absolutely love that the costumes we ordered came in 'fancy' dress bags, very professional.
Thank you.
29 januari 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the review. We are so pleased that you are happy with our website and the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.
Excellent service and helped us out…
Excellent service and helped us out with stock when we had a flood in our store.
3 januari 2024
Review zonder uitnodiging
Antwoord van International Dance Supplies
Thank you for the review. It was our pleasure to help you out when disaster struck. I hope everything is going well now.
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