Ordered an item online which arrived tracked and well wrapped. Had to return it as it was slow and not fit for purpose despite good standby time. Returned in store and process was easy as i had the or... Toon meer
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I've bought twice from CeX. First time the product didn't work as expected but returning it was completely friction-free. Second item I bought comes with a 5-year CeX warranty and so far has been wo... Toon meer
This was my second time to but from ceX and both times the experience was excellent. I visited the Navan branch and I find the staff extremely knowledgeable and accommodating. I then ended up purchasi... Toon meer
Pretty satisfied with my purchase. I ordered on line as soon as I got my back in stock alert for the game I had been looking for and only cex had for sale. Amazing delivery timeframe. Package was well... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Geschreven door het bedrijf
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contactgegevens
4,0
Goed
44K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Item not as described
Item not as described, discoloration to strap and watch casing -would not put in classification advertised
28 maart 2026
Antwoord van CeX/Webuy - Ireland
Dear Anne,
Thank you for your review.
I’m sorry to hear that the product you received did not meet your expectations.
As we deal in pre-owned items, products may show signs of usage and wear depending on their assigned grade. Based on our records, the item you purchased is classified as Grade “B.” This means it may exhibit some signs of use or slight discolouration, while still being in overall good condition as per our grading standards.
You can review our grading policy here: https://tinyurl.com/3kxtzkjn
I hope this clarifies things. If you need any further assistance, please feel free to reach out through our support page, and we’ll be happy to help.
Kind regards,
Rahul
Quick delivery and phone is as…
Quick delivery and phone is as described. Excellent condition
28 maart 2026
Buying a used electronic with 5 year…
Buying a used electronic with 5 year warranty. Perfect
28 maart 2026
The items arrived in a plastic bag
The items arrived in a plastic bag. No protection at all for the Dyson parts which are fragile
27 maart 2026
Antwoord van CeX/Webuy - Ireland
Hi,
Thank you for your review.
We take great care to ensure all orders are delivered in the best possible condition, and online purchases are securely packaged before dispatch in accordance with our operating guidlines.
We’re sorry to hear that your recent order did not meet your expectations. Your feedback has been shared with the relevant team for internal review.
If you need any further assistance with the said order, please feel free to reach out via our support page, and we’ll be happy to help.
Regards,
Rahul
Ordered two ipads
Ordered two ipads for my grand kids that were both labelled as good condition and very happy with the purchase, great buy.
10 april 2026
One of the items I ordered came without a part that is important
One of the items I bought came without packaging and one of them was damaged, also some items said they were in stock but it was cancelled as they didn't have any in stock.
10 april 2026
Antwoord van CeX/Webuy - Ireland
Dear Odhran,
Thank you for your review.
As we deal in used goods, I'm afriad, we do not guarantee an original packaging/box will be included with each item we sell in case it is not graded as A/Mint/boxed. For more information, please refer to our grading policy here - https://tinyurl.com/yhknzp9h.
Further, I'm very sorry that we could not fulfil certain items from your order, and I apologise for the inconvenience caused to you.
As CeX does not have a centralised warehouse, the stock is sourced from various CeX stores across the region. Thus, in instances such as yours, before the online order is processed, it may be noticed that products may be sold in the store, assigned to another online order or may not be in a condition to be dispatched.
The next time you place an order with CeX you may include the same item(s)again, along with the other items, if available in stock.
Further, I'm sorry to learn that one of the items received by you was damaged.
To review this further, I've sent an email to your registered ID requesting additional information. Please check your Spam/junk folder in case you do not receive an email in your inbox.
Regards,
Rahul
Great headphones at a good value
I received the headphones in almost perfect condition — the exterior and functionality were spot‑on and exactly as described. My only critique is that the headphones should have been cleaned more thoroughly prior to dispatch, as this would have elevated the experience from great to exceptional. Still, very satisfied overall.
27 maart 2026
Delivery was very quick
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say anywhere on the website that it wouldn’t come with a charger so had to purchase one but other than that, overall very happy with my product.
26 maart 2026
Item was in perfect condition
Item was in perfect condition. Delivery very quick very happy with level of service
11 april 2026
I ordered this on a Friday and it said…
I ordered this on a Friday and it said it would be 3-5 working days but it arrived the next day was very happy
10 april 2026
Not the best but not the worse
This wasn't the best experience I've had with cex as 2 of the 3 items of my order have been misplaced but atleast I got a refund for then beside that its OK
Kind regards charlie callis
11 april 2026
Antwoord van CeX/Webuy - Ireland
Hi Charlie,
Thank you for your review, and I’m sorry to know all items couldn’t be fulfilled in your recent purchases.
Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect or unfit for sale, thus, to avoid the inconvenience of returning the item to us, such items are cancelled.
With the way our system works, we try to assign this item to another store, however, this is not possible every time.
I’m glad you received a refund for the cancelled items.
Upon reviewing our records, I noticed one of the DVDs from your latest purchase is currently in stock. If you wish to repurchase it, feel free to contact us via our website here (ie.webuy.com) with the subject line ‘TP - Not the best’ and I will be happy to help.
Regarding the other DVD, I’m afraid it is currently out of stock. If you wish to be notified once it’s back, kindly click the ‘Notify me’ button on the web listing.
Regards,
Saanchi
I didn’t get a charger with my tablet…
I didn’t get a charger with my tablet that’s y it’s only 4stars
11 april 2026
I am a frequent buyer in Cex
I am a frequent buyer in Cex and so far everything i have ordered , was exactly as i expected. The prices were great too.
10 april 2026
Item arrived packed extra safe
11 april 2026
This was one of the worse experiences I…
This was one of the worse experiences I had with online purchases. We ordered 3 items but seems 2 got cancelled as they couldn't been sources even when they still on the page as available. So I tried to purchase again and again got cancelled but not just that. They still sent just one item without confirmation if still want it, as in this case the post more than the item as was a fill up order. And somehow I have multiple 5euros deductions on my account out of what the order was.
10 april 2026
Antwoord van CeX/Webuy - Ireland
Hi,
Thank you for your review.
I'm very sorry that we could not fulfil one of the items from your recent orders, and I apologise for the inconvenience caused to you.
As CeX does not have a centralised warehouse, the stock is sourced from various CeX stores across the region. Thus, in instances such as yours, before the online order is processed, it may be noticed that products may be sold in the store, assigned to another online order or may not be in a condition to be dispatched.
According to our records, the item in question could not be sent as it was unfortunately not fit to be sold, as a result, it has been adjusted of stock already.
Be assured, you were not charged for the cancelled item(s) and if any funds were allocated by your bank these would be reversed to your account within 10 working days.
The next time you place an order with CeX you may include the same item again along with the other items, if available in stock
I hope this information helps & in case you require any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Replacement Game
Package was not sealed when arrived. Got a new better version if the game sent out and delivered within a day.
Really happy.
11 april 2026
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