iFLY Indoor Skydiving UK Reviews 

What a waste of money, the children got a couple of minutes of flight time which included the high fly and VR experience within that time. The upsell at the reception was very misleading and the photos and video are very poor quality. My grandchildren were very disappointed.

I paid for my daughter's flight videos and pictures but when I was sent the download links, they are asking me to pay more money before they can allow the download!! this is unacceptable. It has been 10 days and 3 emails to support EMAIL ID, but there has been no response or even acknowledgement that someone will look into this request. not the support I was expecting! definitely not going back and not recommending to anyone!!

I had a disappointing experience at iFLY Milton Keynes, particularly regarding their approach to customer safety and service.
We raised a concern about a helmet issue, but our feedback was not taken seriously. Being reassured by a very young, part-time staff member did not inspire confidence, especially when it came to something as important as safety. It felt dismissive rather than reassuring.
There was also a noticeable focus on upselling rather than ensuring customers had a great experience with what they had already paid for. The overall attitude of some staff came across as rude and self-focused, as if the experience was more about them than the customers.
During our session, instructors appeared more interested in performing tricks like backflips instead of prioritising customer engagement and support, which detracted from the experience.
Having previously visited iFLY London, I can confidently say the Milton Keynes location does not meet the same standard in terms of professionalism, customer care, or overall experience.

I had a physical injury over a year ago that has left me unable to fly for the time being. Instead of allowing me to cancel my subscription to Flight Club, they have continued to take payments, even though the one year minimum contract has ended. I would cancel the direct debit myself, but they have said that I will lose the £1000 already on my account completely. They have made no effort to find any resolution and take over 3 weeks to reply to each email. I haven't even asked for a refund, just that they pause payments until I am given the all clear by my doctors. The company is far more focused on profit than customers. Their responses have felt effortless and impersonal.

Tanya was so friendly and helpful and made us feel less anxious. She had a lovely manner.
Luke was our instructor and he was brilliant. We both were 1st time flyers and he was reassuring and helpful whilst putting us at ease. We loved our entire experience and enjoyed chatting to Luke about his training and watching his amazing tricks at the end. Cannot wait to receive our photos! Would highly recommend.

Had a lot of difficulties booking and had to wait a long time. My friend Gemma booked for our daughter's birthday. Its very expensive for 2 minutes flight. Not a nice setting in Basingstoke, feels like an out of date office building. You have to pay extra for photos. We stupidly fell for the aggressive sales tactics when leaving and bought some vouchers and they have a short window to use them. They are a few days out of date and have to pay £15 to use them even though I suffer with sle, lupus nephritis and my son with autism! Cut throat con artists. AVOID.

The instructor, Mark was brilliant. He went above and beyond. My son was quite nervous and didn't like the wind on his face.... so mark quickly, without fuss exchanged his helmet to a full face one!

We'll definitely come back. I might give it ago, once my shoulder has healed.

Fantastic experience at the NEC Birmingham. My instructor David was amazing. I would HIGHLEY recommend to all 🫶

had a great time with a big thanks to the staff member called Will

I've sent this to ifLY customer service on 13th April as they won't deal with it over the phone, this relates to the Birmingham site. This was our children's 3rd time however previously went to Milton Keynes where everything went smoothly but is further to travel:

We had our flights cancelled, then rearranged for a later time, we turned up only to be cancelled yet again. We cannot attend another date before the expiry date of 11 July 2026. You are 100 miles away from where we live, so to get there and find we can't fly was already very costly. Can we just be refunded the total amount of £99.98 please to the same credit card please.

I'm still waiting a response and a refund of my children's birthday money.

Update, still no response from them!

We went to the Birmingham centre this weekend, the experience was incredible, the staff were friendly, informative and professional, we can’t wait to return, we absolutely recommend the ‘high fly’ it was the highlight for us, our media (video and pics - purchased when booking) were available within minutes of us leaving, highly recommend

Customer service eventually ghosted me. Didn't want to engage with the issues and concerns I raised. I wouldn't trust this supplier.

We visited the Birmingham centre on the 18th April 2026.
We booked for a group of 13, everyone really enjoyed it. The staff were friendly and they treated the kids exceptionally well. They provided all the support and guidance necessary. It's only recently opened with some teething problems which is expected, this may explain some of the negative reviews, I would highly recommend it if you fancy doing something different. We had the flight experience where you hover a few feet in the air, this is for first-time flyers and if you want to go higher its an optional extra, £20 for first flight and £15 for any additional flights. Each flight is over 1 min long, but it's long enough. Please research properly before going so you avoid any disappointments.

Had a great time at iFLY we went to the one at the O2. It was for my wife’s birthday the place was nice and clean and the staff were friendly and professional. They explained everything to us. What would happen what we had to do. Our instructor was very good. We’re definitely come back here again.

Had a fab time at the new Birmingham venue today!! So much fun. Such a great experience. Dom our instructor was so welcoming, professional, and put us at ease. David was really helpful too. If you want to do something exhilarating and different, highly recommend.

Booked this for a child’s birthday, everyone excited, plans made, took time off from work to travel Birmingham and then suddenly told you can’t honour the original time slot. That’s not just inconvenient, it’s completely unacceptable.

If the facility is open and running in FULL, there’s no valid reason to cancel a confirmed booking at the last minute. It really looks like our slot has just been handed to someone else. Whether that’s favouritism or poor management, either way it’s unfair and unprofessional.

People organise their time, make arrangements, and rely on bookings being respected. You can’t just shuffle customers around like they don’t matter. This has caused unnecessary stress and disappointment, especially for a child’s birthday, which makes it even worse.

Absolutely would not recommend a place that treats customers like this.

Booked the experience weeks ago for my daughter’s 18th birthday and we had a message tonight to say it’s been cancelled for tomorrow. I’ve been on hold for 15 mins and then the line went dead. No one is contacting us and it’s for a special occasion.

Cancelled my booking within 24 hours of event because "the tunnel is new and it can't be on for prolonged period of time." Yet when rearranging, on the three days after there's availability every half hour throughout the day. What a load of nonsense, avoid.

I booked for my daughter to this experience and within 15 minutes of me booking it, my ex partner said he had already booked it for her so I requested a refund. This refund was approved and their customer service said the refund is being 'processed'. It's now been 8 working days, 3 phone calls and 2 emails and I am still awaiting a refund. A refund can take 3-5 working days but for this long?? At this rate I may have to reverse the charges. Also, my ex partner said it is £23 cheaper to book this experience through a third party company for those who do want to book.

Greedy. You can have a hover but you don’t get taken up unless you pay extra. Can’t film in there unless you pay extra. Equals £70 per person this has annoyed the heck out of me as I paid for six people to go for their Christmas gifts. That’s £420 extra for the proper experience. We didn’t bother. Feel mis-sold. Purchased through Red Letter days.