Illutminate Reviews 45

If I could give negative stars I would!!

My leggings arrived 30+ days after I ordered. They were too small so I immediately contacted customer support for a return. They refused to let me return them and told me I’d have to pay a return fee which will be “very expensive to me”
After looking Into my credit card statement I noticed they charged me $9 for “super fast shipping” that still took over 30 days- but they also added a charge of $8 that they later claimed was a system error.
After repeatedly going back and forth with customer service regarding a refund they stopped replying altogether.
So now I’m stuck with leggings that don’t fit and I’m out $30 I’ll never see.
This company is a Scam!!! Avoid them!!!

Honestly I wouldn’t have give one star but it was the only way to access the review section. This is an awful, dishonest, and scam of a company. You will lose your money and you may never receive whatever it was you ordered. I don’t understand why this company is allowed to advertise on Facebook. I will be reaching out to them in an effort to have them removed from Facebook to keep others from being scammed. Don’t order from this company. I wished I had checked this site before ordering from them.

Should have checked here before placing an order. Illutminate is a scam. I never received the product, and customer service was nonexistent. I did what they are hoping every customer will do, give up. Do not order from this company. SCAM

HORRIBLE TO DEAL WITH! waited 2 months for a sweatshirt finally at post office sauing I needed postage That I already paid They said since I refused it they cant refund entire amount of 48.53 They will only give me 19.99

Horrible experience. I received a damaged top and they won’t replace it or refund the full cost. It was a flaw or major imperfection in the material itself and this company wont take any accountability for their defective product. I’ve tried to ask for a supervisor 8 times now with no help. They are a disappointment. Do NOT trust them

Order total was $37.33, charged me $44.80, item never arrived. Tracking number they provided said it was delivered, but it wasn't. Kept telling me to check bushes, ask neighbors, ask post office. I have informed delivery with USPS and the tracking number was never in any of my notices. SCAM

Pure crap. Scam site. Luckily I “print screen” every page of the orders I place with a vendor I’m not sure about. And I’m contesting the transaction.

Just an aside (I printscreen every page of any order I place online so I have proof of my interactions with any site where I’m spending money.)

I would actually give this no stars. I ordered 2 pairs of pants based on the sizing they give you. When the pants arrived (4 weeks after the order), the pants were too big. I asked to exchange to a smaller size and after showing the picutres they required. They offered to send me $8. This is horrible business. DO NOT BUY PANTS FROM THEM.

I waited six weeks to receive a pair of Capri jeans. I used their size chart, and based on that, I ordered what I thought would be the appropriate fit. When they arrived, they were way too big. I took all the necessary pictures that they requested for a refund and return and was told that it would cost me quite a bit of money to make a return. They told me to keep the jeans and would refund me $4 US dollars. I paid $37 for the jeans. They don’t fit and I don’t want them. Will donate them. What kind of customer service is this? Will never order from them nor recommend.

Received garment, didn't match the measurements, therefore doesn't fit. Contacted Illutminate same day garment was received to arrange return and refund. Approximately 10 emails back and forth, Illutminate insisting returning the item would cost me too much. No effort to provide details for return. Offered $6-10 US dollars refund on $50plus purchase. Still insisting that's the best they can do. It's not, but they're not going to honour their own terms. DO NOT BUY FROM ILLUTMINATE.

Not sure if it is a scam, but I have been waiting for 6 weeks for my package. I placed my order March 25. They provided tracking info, but it seems like a scam to keep stringing you along. My package has been in Lawron OK for 10 days now, since April 21. The company gives me the same bullshit (probably AI generated) response when I email them. Don't buy this Chinese made crap! I regret it.

Illuminate is a fraudulent website/company. Do not purchase ANYTHING from them. I live in USA and tracking says item being delivered in Italy. They tie up your time in the tracking issues. Best not to purchase at all. I forgot to do my homework before I hit the “buy” button. Never again

I ordered in error the sticker on shelving. Sent an email with 24 hours of ordering to cancel. They indicated it was too late as it already shipped. How is that possible. I have been going back and forth for two weeks and I ended up receiving the product that I canceled. Now I’m trying to obtain a prepaid return mailing label so I can return the unopened package and get a full refund. I don’t think this is going to end well for me. Buyer beware. Customer service sucks. Response is slow. Never again. They make you purchase the freight insurance, then there’s the tax. Product was offered for $19.99 each, spend $39.00 and get free shipping. What a joke!! Total cost was $52.00 after everything was said and done. I refuse to open package as I plan on returning and getting a refund.
Marianne K

BEWARE - ILLUTMINATE IS A SCAM. NEVER RECEIVED THE PRODUCT. AN "UPDATED PARCEL STATUS" SAYS IT WAS "DELIVERED, NEIGHBOR AS REQUESTED" ON 2025-01-30. I NEVER REQUESTED IT TO BE DELIVERED TO ANY NEIGHBOR. THIS COMPANY IS A SCAM - BEWARE

i never received my order and now they want to charge me more to resend it. this company is looking like a scam business.

Very practical and well-designed. The long-lasting rechargeable flashlight complements the pliers perfectly.

Bought this multifunctional set with a flashlight included. Quality is decent but doesnt stand out. Design is practical, packing could use improvement for a sturdier feel. Shipping took two weeks, which felt quite long. A bit pricey for the overall experience. Faster delivery would enhance satisfaction.

Absolutely thrilled with this purchase! Extremely versatile, easy to use, and impressively durable design!

I recently purchased a multifunctional fishing pliers set with an LED rechargeable tactical flashlight. The combination of tools and flashlight proves incredibly useful. However, at its current price, it would benefit from a more durable carrying case to enhance portability and protection.

High hopes met with this set. Multifunctional tools perform well, and the flashlight impresses with its brightness and rechargeable feature.