I Love meet and greet Reviews 

First and last time using 'I love meet and greet' Gatwick. All was fine until I had an issue with a damaged alloy. As advised on their website I emailed them with photos of the damage, no telephone number to call which is frustrating. The reply was 'As per our terms and conditions any reports of alleged damage need to be reported at the airport prior to your vehicle leaving our care and control', not even a 'we're sorry to hear this and will look in to it for you', just basically a point blank 'it's not our problem now'. What is the point in asking you to email them with any issues and photos if that is their policy? At 1.52am in the morning the last thing I thought to do was check my alloys, that aside it was dark and the guy dropping the car off couldn't get away quick enough, he almost took my key with him. You are also advised to leave the forecourt promptly to avoid any further fees due to the new airports charging scheme.

Due to their lack of customer care and attitude towards my complaint I checked my dashcam footage as any bumps would have been picked up by it, to my surprise the 8th June has completely disappeared from the memory card, every other date is there but not the date I left my car in their care. The dashcam is permanently on as the on/off button no longer works, the only way to disable it is to unplug it, had they done this on their journey it would have still shown the 2 journeys I did on the 8th before leaving my car with them. The only explanation is that they have deleted the footage for the 8th June which is an admission of guilt in itself, how else would that date only have disappeared from the memory card.
I requested the photos they took of my car at drop off which they eventually provided me with, these clearly show the damage was not there when I left my car with them. I did not cause this damage, as they are saying, it happened whilst the car was 'in their care', I certainly wouldn't be wasting my time emailing them multiple times and leaving negative reviews if I had!

The most frustrating part of this is I understand accidents happen, regardless of how many years they have been in business, no one is 100% perfect! Had they dealt with this in a professional manner and owned up to their mistake I would probably have used them again but I will not use a company that lies and covers up mistakes. Avoid at all costs, there are better ones out there.

NEVER EVER use this company. They dropped my car back and made a super quick exit. After I loaded the suitcases and my very tired 1 and 3 year old I very quickly realised they’d completely broken my electric handbrake. We immediately called them back and they couldn’t care less, told me to call breakdown cover. It was almost midnight and they handed the car back knowing I couldn’t drive away because they’d snapped the handbrake and it was stuck on. Emailed their customer service the next day, who also couldn’t care less. Very poor company.

I booked my parking as a meet and greet at Gatwick in May 2024 with `I LOVE MEET AND GREET`. All went well when we dropped the car off but when at the end of the holiday, we phoned them when we had cleared customs. I was told the car would be where we dropped it off in 15mins. This was at 11.20pm it was 11.50pm when it arrived, the parking area is only 1.5 miles away. We were very cold at this point so happy to do a quick look round in the dark and get on our way as we had a 3-hour drive home. Next day I saw that the car was damaged, the bumper had been scuffed on the rear corner. I checked the dashcam and this revealed, while being parked in their car park. It had been reversed into bushes that had a fence post within it. The video with time stamp and sound shows the car sensors sounding an intermittent beep then a continuous beep meaning imminent collision but still continued to reverse you could then hear the collision with the post. I LOVE MEET AND GREET have ignored this evidence stating it should have been reported before we drove off with the car. This being in their terms and conditions. I am left with the repair bill. I do not understand how when I have proof positive that damage occurred while in their care, I certainly will not be using I LOVE MEET AND GREET again.

Poor Service. We decided to book a meet and greet service to make our journey smooth and stress free due to travelling as a family with 2 very small children. The departure drop off went to plan, but unfortunately we received a very poor service upon arrival into Gatwick. After following the collection instructions, we waited by the roadside with a grizzly infant and active toddler for over 30 minutes for our car to be returned to us, which is unacceptable and a disappointing to experience at the end of our day travelling with the little ones. If we had booked a taxi, we would have been home before our car was given back to us.

I don't feel lovemeetandgreet actually recognise fully how this added unnecessary stress, given that we paid considerably more than other services available to us for transport in order to make travelling with a family as smooth as possible

Excellent service on outward and return. Highly recommend will definitely use again.

Unacceptable Lack of Accountability and Customer Care
I am compelled to share my utterly disappointing experience with ilovemeetandgreet.
Despite clear evidence of negligence resulting in damage to my vehicle while under their supposed care, their response was shockingly dismissive and devoid of accountability. Instead of addressing the issue with the seriousness it warrants, they callously invoked their terms and conditions to evade responsibility.

Their blatant disregard for customer satisfaction and refusal to acknowledge their wrongdoing is simply unacceptable. This egregious display of incompetence and indifference highlights a fundamental lack of integrity within their organization.
I refuse to tolerate such appalling behavior and will actively discourage others from patronizing ilovemeetandgreet. It is imperative that potential customers are made aware of their disregard for accountability and abysmal customer care.

They damage your car and then refuse to accept liability. DO NOT USE

Oh dear...
I made an error on the booking, and sadly didn't notice until I had paid.
Immediately asked for the booking to be EXTENDED (LOL - yep I was suggesting I would pay them MORE!) but that can't be done as I have a non-amendable non refundable booking.
This was a BA recommendation - that's a bad reflection on who they choose to partner too.
Avoid this lot, and all other ParkVia brands in my opinion. I will.

*Update - they have now agreed to cancel and refund - so I have upgraded to a 3 - but there is work needed on customer service interaction in my view. This was all so unnecessary!

Meet and Greet T3 Heathrow. Its not what it says. Its a multi story car park away from the main building. You find a parking space and then try to find the desk to take your own keys to the "greeter". He gives them you bk on your arrival. Expensive service for someone to hold my key. Very poor. An elderly gentleman was told to "go find your own car, its in the car park somewhere, heres your key". This is scam.

BEWARE!

Courteous Meet & Greet service, BUT!

They scratched my car underneath the front bumper quite significantly, clearly very hard to spot during the quick check upon collecting the car. I suspect the driver knew something as he explicitly advised me to hold on to their ticket "in case you need to report a scratch or something".

Discovered these significant scratches right upon returning home while washing the car and emailed their support.

They refuse to fix the scratch as "You failed to report the alleged damage before leaving the terminal as required under our terms and conditions and your car has now left our care and control."

Be vigilant and inspect your car very thoroughly as this firm won't otherwise accept what's clearly had been their fault.

Anton Goldenfarb.

When booking your car park stay you're asked to have a £5 note ready as an airport drop off charge. The booking company is FHR, their web site asks customers to pay on arrival a £5 in cash as an airport fee.
On arrival at the Stansted depot(I love meet and greet) I handed the reception man the cash and he instructed me to leave it in the bowl on his desk. After my return home, I discovered that they have taken £5 out of my credit card account as well. I have contacted them but they refused to acknowledge me handing money to reception. What's going on guys, is the request for £5 some sort of an unofficial tip? Totally scandalous..

Used this company a few times at Gatwick and have no complaints whatsoever . Drivers are all very polite . The service is great . Will definitely be using again

Have just used ilovemeetandgreet for the first time, and have to say we had a first class experience. Easy to follow instructions, fast efficient service and very polite staff. Will definitely recommend to others

Really quick, nice staff. Was surprised our car was dropped off to us at Gatwick within 10 mins of phoning after landing.

Easy to use, great directions and instructions. Flight was delayed on our return journey, still worked a treat at 2.30am!!! Great service will use again.

When my car was returned to me, the mirror on the drivers side wing mirror was missing. The guy who returned my car was not very friendly and disappeared very quickly. He must have known the mirror was missing when he dropped the car to us but said nothing. We emailed the company and they said there had been no negligence on their part and that the glass can become loose and fall out. The wing mirror had been in perfect condition when we dropped the car in their compound and so it had blatantly been removed or knocked out whilst in their care. We will not be using I love meet and greet for any forthcoming trips.

Candy did an excellent job when we dropped our car off for a vacation going out of Gatwick. This service is much easier than the traditional park and take a shuttle to the airpprt. Coming back was just as easy and saved alot of time after our flight back. Highly recommend.

BAD EXPERIENCE!

I dropped off my car outside the terminal with no problem then remembered I left my designer sunglasses in the vehicle. I ran back but was too late as the driver had just driven off, I didn’t worry because I thought they’d be there when I got back. On my return, my sunglasses were nowhere to be seen. I contacted customer services who implied I was lying in a very aggressive and hostile manner. My advice is to leave this company alone. If not good luck.

We arrived an hour early so I phoned the company and was told to go to the drop off zone where a member of staff would meet us. As we pulled up he arrived. All very professionally handled. On return I called to say we had exited customs and was told our car would be dropped off at the pick up point. As we walked across the roadway our car was just pulling up. Thanks for making this a stress free process especially after a 12 hour flight. It has previously taken over an hour to get back to our car using off site services. Would definitely recommend & use this company again.

Left our car for 16 days in Aug/Sep 23.

We called as instructed on our way to the airport and were given clear instructions as to where to meet their greeter. We did have a 5 minute wait but we naturally allowed time for the whole airport process so no issues. Everything was checked and signed for, I read their website and previous reviews so appreciate it's going to be kept outside.

On collection we called from baggage as instructed, phone answered promptly and again given good instructions to meet the car (same as drop off), the driver arrived within 5 minutes of us getting to the location, car checked and signed for (I lost the ticket but with ID it wasn't a problem). The car looked as if I'd left it parked at home for 16 days with no damage but some signs that rain had happened.

My only complaint is they turned down the stereo!