everything went as planned, no hiccups with transfers. the accomodation was excellent, the river cruise , owners suite was very comfortable, food excellent. stopover hotels were very acceptable,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... Toon meer
Bedrijf heeft geantwoord
SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS Scott & Dana were very helpful with the booking process and answering our questions. We are very happy with their service and wish both of Scot... Toon meer
Bedrijf heeft geantwoord
We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australië
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We have always found representatives…helpful
We have always found representatives from Imagine Cruising to be very helpful. We had another holiday booked for February 2026, but due to my husband contacting an illness we had to cancel. Not knowing the procedure of what to do, we contacted Imagine Cruising and spoke to Harrison who was very helpful and achieved a very good outcome for us. As we have travel Insurance which is very necessary in these circumstances we can put a claim for the balance. Thanks so much Harrison for your advice.
1 december 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Pamela,
Thank you so much for your generous five-star review. I’m truly grateful you took the time to share your experience.
I’m very pleased I was able to support you during what must have been a difficult moment for you both. Navigating cancellations due to illness can feel overwhelming, so I’m glad I could provide clarity and help you reach a reassuring outcome. While of course not the ideal situation, it is good to hear that you’re able to proceed with a travel insurance claim for the remaining balance.
Please don’t hesitate to reach out if there’s anything more I can assist with in the future. I’m always here to help.
Warmest regards,
Harrison
Senior Customer Support Executive
I stand by my review ‘just don’t…
I stand by my review ‘just don’t cancel’. To transfer the holiday deposit to another: ‘the holiday value had to be of the same value + $5000’.
THESE WERE YOUR CONDITIONS.
20 november 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good Afternoon Judy,
Thank you for taking the time to leave us another review. I am again very sorry to hear that you are unable to travel on your scheduled holiday and if there is anything further I can do to assist you with your insurance claim, please do not hesitate to get in touch.
Just to clarify what you mentioned in your review, when we receive a holiday change request such as yours there may be non-refundable elements on your current reservation. When that is the case, there is an additional cost to make the holiday change to a different departure date. This is always quoted for our passengers on a case-by-case basis, and I am again disappointed to hear your specific departure and request came in at such a relatively high cost.
Thank you again for providing your feedback Judy, and please let me know if there is anything else I can do for you.
Kindest Regards,
Harrison
Senior Customer Support Agent
Very unhelpful staff, a bad experience
Once I had booked and paid Imagine Cruising for a cruise / fly package, I was disappointed that their staff were unwilling to provide even minor assistance with the booking without significant further payment.
Imagine Cruising appear to consider they act as “agent” for the airlines and hotels rather than as a traditional travel agent who looks after their clients.
Their involvement in making the bookings prevents their clients talking to airlines and hotels directly to resolve minor issues and, if Imagine Cruising get involved, you’ll pay significantly more than if you had made a direct booking.
It was impossible to communicate with Imagine Cruising's representative who seemed unable to write basic English, eg "The cost is included is compromised Qatar's change fee, our change fee and any are and tax difference." (whatever that was meant to mean), and dishonestly stated that there was a "Fare and Tax Difference $350 pp" although the airline site shows the alternative is actually cheaper.
Overall a bad experience - if you think booking through Imagine Cruising would simplify your trip, be aware that they will turn even the simplest of alterations into an expensive (ie extra profit for them) drama.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good Morning,
Thank you for taking the time to speak with me before leaving your review. As we discussed previously, the request you have made of us - changing your flights to depart from Canberra as opposed to Melbourne as originally booked - does come with additional fees as charged by the airline and our ticketing services. I am sorry to hear that the quote we provided was greater than what you expected to pay, but I can assure you that we always provide the best possible prices we have access to.
Thank you again for your time and if there is anything further we can assist you with please do not hesitate to let me know.
Kind Regards,
Harrison Senior Customer Support Executive
Katelyn and Joshua an asset to Imagine Cruising.
Whenever I needed help Katelyn and Joshua were very helpful with my requests and answering our questions.They were pleasant and professional, reassuring and we are happy customers. Most impressed dealing with Imagine Cruising.
Well done and much appreciated your excellent customer service.
Regards, Allan & Wendy T
3 oktober 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Allan & Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that Katelyn and Joshua were able to assist you so effectively and made your experience with Imagine Cruising a positive one. Your kind words about their professionalism and helpfulness truly mean a lot to us. We're delighted to have you as a happy customer, and we look forward to helping you plan many more memorable journeys. Thank you again for your support!
Warm regards,
Suzanne - Imagine Cruising Team
Absolutely caring company
Highly recommend ImagineTeam to care for your holiday, from the humble beginnings to the end, when we experienced a problem on our flight home, I rang for help within under one hour Harrison’s professional service had everything sorted, so happy for his care n understanding.
25 september 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Maria,
Thank you so much for your kind words and glowing review! We're thrilled to hear that you felt supported from start to finish, that's exactly the experience we strive to provide. We're especially glad Harrison was able to step in and help so quickly when you needed it most. Your recommendation means the world to us, and we hope to welcome you back on another Imagine Cruising trip soon!
Warm regards,
Suzanne
The ImagineTeam Team
Dayna A True Professional.
Dayna made our experience with Imagine Cruises so very Positive. Nothing was a Problem for her to help us with our many flights ,seating and times. We also liked the fact that we did not have any waiting time to speak to Dayna. That is refreshing.
24 september 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Sharon,
Thank you so much for your kind words! We’re thrilled to hear that Dana made your experience with Imagine Cruises so positive and that she was able to assist you promptly with your flights and seating. We agree—no waiting time is definitely a refreshing touch! We look forward to helping you again on your next adventure.
Warm regards,
Suzanne - Imagine Cruising Team
Great service, exceptional staff!
From my first phone call I experienced exceptional, attentive service with Imagine Cruising. The staff were very helpful, quickly responding to emails and providing timely advice. My thanks to Sarah, Harrison & Dana - your high standard of customer service is greatly appreciated & applauded.
20 september 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Judy,
Thank you so much for your wonderful review. We are thrilled to hear that your experience with Imagine Cruising was exceptional from the very first call. It’s especially gratifying to know that Sarah, Dana, and I were able to provide timely, attentive support throughout your journey with us.
Your kind words are greatly appreciated and will be shared with the team—they serve as a wonderful reminder of why we do what we do. We look forward to assisting you with many more unforgettable holidays in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Truly Attentive
The crew on the Murray Princess were very attentive to our specific needs. They will always go that extra mile to make sure that you feel completely looked after. Would highly recommend the Murray Princess to all.
14 september 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Elizabeth,
We're so pleased to hear that the crew on the Murray Princess took such great care of you and went the extra mile to make your experience special. Our team takes pride in providing attentive and personalised service, so it's lovely to know it made a difference. Thank you for the high recommendation—we truly appreciate it and hope to welcome you aboard again in the future!
Kind regards,
Suzanne
Imagine Cruising Team
Excellent support for upcoming cruise and tour.
Shaun went out of way to ensure he resolved an issue for us and did so in a professional manner which allowed us to refocus on the good holiday.
Shaun's call to run through our tour and to make sure we were prepared in every way was very well received and a credit to his experience and interpersonal skills.
9 september 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Graham and Lyn,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Shaun was able to resolve the issue promptly and professionally, allowing you to get back to enjoying your holiday. His dedication to ensuring guests are fully prepared and supported is something we’re very proud of, and your feedback is a wonderful reflection of his commitment and experience. We hope to welcome you back again soon!
Kind regards,
Suzanne
Imagine Cruising Team
Very satisfactory resolution of our problem
I wanted to make seat selections on our upcoming flights only to find that the flight times had changed to ones with a very long layover. I contacted Imagine, got an immediate reply and the next day they rearranged the flights to our satisfaction.
Thanks to Dana who did a great job of relaying the information
28 augustus 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Elizabeth,
Thank you so much for your kind feedback. We’re delighted to hear that Dana was able to assist you so promptly and ensure your flights were rearranged to your satisfaction. We understand how important smooth travel plans are, and it’s wonderful to know the resolution worked well for you.
We’ll be sure to pass along your appreciation to Dana and the team. Wishing you a fantastic upcoming trip, and we look forward to assisting you again in the future.
Kind Regards
Josh
Imagine Cruising
Joshua in your Customer Support Team
Joshua in your Customer Support Team is exceptional. Very patient, helpful and polite. He very kindly gives good advice and recommendations. I'd be lost without his help. He's a great asset to your team. His service is not restricted to one day, it is ongoing. His standard of service is 6 Star 🌟
22 juli 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Janet,
Thank you so much for your beautiful message. I’m genuinely touched by your kind words and thrilled to know that my support has made a difference to your experience.
It’s always a pleasure assisting you, and I’m so glad to hear that you’ve felt supported and well looked after. Your feedback truly means a lot to me.
Please don’t ever hesitate to reach out if there’s anything you need—I’m always here to help.
Kind Regards
Josh
Customer Support
Mediterranean Cruise and land Tour
We did a 21 day cruise of the Mediterranean Sea then a 7 day land tour. The cruise on the Cunard Queen Victoria had 14 ports of call. Each port had shore experiences, the ship was spotlessly clean, the food was excellent and the cruising was relaxing. Our 7 day land tour took in visits to St Moritz and the Red train, Lake Garda, Lake Como and Lake Maggiore. Our guide on the land tour was Guido, a very personable, knowledgeable young man who went out of his way to make sure the tour ran smoothly. A true asset to Imagine Holidays.
9 juni 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Julie,
Thank you so much for taking the time to share your wonderful feedback!
We’re absolutely delighted to hear that you enjoyed your 21-day Mediterranean cruise aboard Queen Victoria, followed by such a memorable 7-day land tour. It sounds like an incredible journey, with a perfect mix of scenic cruising, cultural discovery, and relaxing experiences.
We're especially pleased to hear that Guido made such a positive impression during your land tour. We wholeheartedly agree—his dedication, local knowledge, and warm personality make him a true asset to Imagine Cruising. We’ll be sure to pass on your kind words to him.
Thank you again for choosing to travel with us. We hope to welcome you on another unforgettable holiday in the near future.
Kind Regards
Josh
Customer Support
Train trip and Perth stay.
Train trip was great other than the sleeping and bathroom facilities. Off train excursions were excellent. Perth Motel was excellent. Tours were good. We have had a great experience with this holiday.
18 juni 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Joanne,
Thank you so much for taking the time to share your feedback – we’re truly delighted to hear that you had a great overall experience on your holiday with us.
It’s wonderful to know that the off-train excursions and touring elements left such a positive impression, and that your stay in Perth was particularly enjoyable. We work hard to ensure our accommodation partners meet high standards, so it’s very pleasing to hear the motel lived up to expectations.
We're also glad the touring programme and the iconic train journey provided memorable highlights, though we're sorry to hear the sleeping and bathroom facilities on board fell short of what you’d hoped for. Train travel does offer a unique and often nostalgic experience, but we absolutely understand that comfort plays a key role in the enjoyment of a journey. Your comments on this will be passed along, as we continue to work closely with our travel partners to improve future guest experiences.
We truly value you choosing to travel with Imagine, and appreciate both your praise and your constructive feedback. It’s through honest reviews like yours that we’re able to refine what we offer and ensure our guests continue to enjoy exceptional holiday experiences.
We hope to welcome you back on another journey soon – perhaps somewhere equally special!
Warm regards,
Harrison
Senior Customer Support Executive
Imagine Cruising
Paradise on the Lakes
We did a 4 night stay Lake Maggiore and then a 3 night stay in Lake Garda. During the trip we did the train trip up to St Moritz which was absolutely amazing. Another day we did a wine tour to a gorgeous boutique winery. The rest of our time was free however we were expertly guided by Paolo our imagine tour guide who gave us plenty of options and recommendations. The Hotels were 4 star, perfectly located and suited our needs fine (especially the newly renovated rooms in Lake Maggiore ). The organisation from airport pick up, transfers to and from the hotels and finally to the cruise port were brilliant, very well organised and executed oh and the buses were great too. Would definitely recommend using imagine holidays and we will look forward to using them in the future.
12 juni 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Michael,
Thank you so much for taking the time to share your glowing review of your recent Italian lakes and Rail Adventure with us here at Imagine Cruising.
It’s wonderful to hear that your stay in Lake Maggiore and Lake Garda was everything you had hoped for—and more. Both destinations are truly spectacular, and it sounds like you made the most of your time, especially with highlights such as the scenic train journey to St. Moritz and the boutique winery tour. Those moments offer such a rich contrast between natural beauty and cultural indulgence, and we're delighted you were able to experience both.
Your kind words about Paolo, your Imagine Tour Guide, are deeply appreciated. We’re proud to work with passionate and knowledgeable guides like Paolo, who go above and beyond to ensure our guests are supported with insightful recommendations and warm hospitality throughout their journey.
I’m also so pleased to hear that the hotel selections, particularly the renovated rooms in Lake Maggiore, lived up to your expectations and that our ground operations—from airport pick-up to hotel transfers and finally your connection to the cruise port—ran smoothly. Our team puts a great deal of care into these details so our guests can simply relax and enjoy the experience, so your comments are most reassuring.
On behalf of all of us at Imagine Cruising, thank you again for your recommendation. We would be absolutely delighted to welcome you back on another unforgettable journey in the not-too-distant future.
Warmest regards,
Harrison
Senior Customer Support Executive
Joshua organised some changes for our…
Joshua organised some changes for our flights
quickly & professionally
12 juni 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Bette,
Thank you for your lovely feedback! We're so pleased to hear that Joshua was able to assist you quickly and professionally with your flight changes. We’ll be sure to pass on your kind words—he’ll be delighted. We hope to help you with your next adventure soon!
Kind Regards
Suzanne - Imagine Cruising Team
Romp in the Red Centre
It was my first trip to this part of the country and seeing Uluru at sunrise was magic. I also loved Kata Tjuta but must admit the walk in the gorge stretched me, a suggestion is that Imagine provides walking poles to people who aren't stable or increase the time spent here. The dinner under the stars was great and concert by Jessca Mauboy capped off an exceptional experience. Loved the accommodation except the air conditioning was a bit dodgy.
20 mei 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Judie,
Thank you so much for sharing your experience! We're thrilled to hear that seeing Uluru at sunrise and exploring Kata Tjuta left such a memorable impression—it truly is a magical part of the country. We appreciate your honest feedback about the walk through the gorge; your suggestion about offering walking poles or allowing more time is a great idea, and we’ll definitely take that onboard to help improve the experience for all guests.
It’s wonderful to know you enjoyed the dinner under the stars and the concert by Jessica Mauboy—what a special way to end the day! We're also glad you loved the accommodation, though we're sorry to hear the air conditioning wasn’t quite up to standard. We’ll follow up on that to ensure everything is running smoothly for future stays.
Thanks again for your thoughtful review. We hope to welcome you back for another unforgettable adventure soon!
Kind regards,
Suzanne
Imagine Cruising Team
Uluru Jessica Mauboy
Uluru Jessica Mauboy
We had the best holiday ever. Absolutely loved the experience. Shaun and Cam were so organized and competent, friendly and reassuring every step of the way. We are looking at another of your holidays and will definitely come back
18 mei 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Lisa,
We're absolutely thrilled to hear that you had the best holiday ever at our Jessica Mauboy Uluru holiday! It’s wonderful to know that Shaun and Cam made your experience so smooth, friendly, and memorable — they’ll be so happy to hear your kind words.
We’re excited that you’re already thinking about your next adventure with us. We’d love to welcome you back for another unforgettable holiday soon!
Warm regards,
Suzanne
Imagine Cruising Team
Excellent advice provided about Northern Lights Norway Hertigruten cruise
Brandon provided excellent information about our cruise and also followed up on an accommodation request which has since been actioned. I really appreciate his professional and friendly assistance.
23 mei 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Carolyn,
Thank you for your wonderful feedback!
We’re so glad to hear that Brandon provided you with excellent service and was able to assist with your cruise and accommodation request. We’ll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience and look forward to helping make your holiday a fantastic one!
Warm regards,
Suzanne
Imagine Cruising Team
Good Communication & Refund Received
On returning from our March 2025 cruise of SE Asia & land tour of Japan, I contacted Imagine Holidays (now called Imagine Cruising) advising that we had 2 day trips cancelled due to bad weather for safety reasons whilst in Japan.
Katelyn was my point of contact. Katelyn’s email response time was excellent. Katelyn has always communicated in a clear concise helpful and professional manner.
Through no fault of Katelyn’s, the matter was being dealt with by the Operations Team. This took approximately 2 months to resolve.
Katelyn always promptly responded to my follow up progress enquiry emails. Katelyn advised that we would be receiving a refund for the missed day trips, confirmed our credit card details and organised a refund all on the same day.
If there was any feedback I could add to the excellent service provided by Katelyn it might be:
Perhaps a group email been sent to all the clients who were affected by the weather cancelled day trips in Hakone a bit more frequently for peace of mind that they had not been forgotten.
Other than that, we have been completely happy with the customer service & communication provided by Katelyn on this occasion.
14 mei 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good afternoon Christine,
Thank you for taking the time to share your feedback. We’re so pleased to hear that Katelyn provided you with clear, prompt, and professional communication throughout your experience—especially during what we understand can be a frustrating delay.
We also genuinely appreciate your constructive suggestion regarding more frequent updates for affected guests. That’s very helpful insight, and we’ll share it with our Operations Team as we continuously look for ways to improve the service we provide.
Thank you again for your patience, understanding, and for choosing Imagine Cruising.
We hope to welcome you on another unforgettable journey in the near future.
Warm regards,
Suzanne
Imagine Cruising Team
This was our second Imagine Holidays…
This was our second Imagine Holidays fly/cruise/stay holiday this year and it lived up to expectations. The transfer from the cruise terminal to the Doubletree Downtown Hilton was well managed, as was the transfer to LAX the following evening.
We were pleasantly surprised to learn that Imagine had included two nights' accommodation so that we were able to stay in our room until the 6.30pm transfer to LAX.
We were advised by the hotel not to venture out at night as the area was not safe - there was not much around the hotel of interest. There was a 7/11 across the road so we could get snack meals there.
We were so impressed with Imagine Holidays, that we have already booked another long holiday with them for next year.
10 mei 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good morning,
Thank you so much for sharing your experience with us — we’re delighted to hear that your second fly/cruise/stay holiday with Imagine Holidays lived up to expectations!
It’s great to know the transfers and accommodation were well managed and that the inclusion of the extra night's stay made your travel experience more comfortable and relaxed. While we appreciate your note about the local area, we're glad you were able to make the most of your time and found what you needed nearby.
We're especially thrilled to hear that you've already booked another holiday with us for next year — we truly value your continued trust and look forward to helping create another incredible journey for you.
Warm regards,
Suzanne
Imagine Cruising Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.