everything went as planned, no hiccups with transfers. the accomodation was excellent, the river cruise , owners suite was very comfortable, food excellent. stopover hotels were very acceptable,... Toon meer
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Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... Toon meer
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SPIRIT OF QUEENSLAND HOLIDAY - TROPICAL TRACKS Scott & Dana were very helpful with the booking process and answering our questions. We are very happy with their service and wish both of Scot... Toon meer
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We are very happy with our experience from end to end. Staff services - their patience, efficiency and prompt response to our inquires. Aliya and Dan have gone way above in assisting us with ou... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Geschreven door het bedrijf
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contactgegevens
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australië
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4,6
Uitstekend
3K reviews
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P&O Pacific Explorer Fremantle to Singapore and 6 day guided tour of India's Golden Triangle
Our holiday package that included a P&O cruise on the Pacific Explorer from Fremantle to Singapore and then on a guided tour of India's Golden Triangle was fabulous from beginning to end. Imagine kept us fully informed from beginning to end. In India our tour guide Deep was both knowledgeable and terrific! The coach was new and comfortable, the driver amazing! Lunches on the tour were at beautiful restaurants with good food and facilities. The hotels were all 5 star. What an amazing holiday we have had. Thankyou Imagine Holidays Australia. Would definitely book with you again!!
7 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Lynette,
Thank you for your wonderful five-star review! We’re absolutely delighted to hear that your holiday package, from your P&O Pacific Explorer cruise to your guided tour of India’s Golden Triangle, was fabulous from beginning to end. Ensuring our guests are well-informed and taken care of throughout their journey is something we take great pride in, so it’s fantastic to know that you felt supported every step of the way.
We’re thrilled to hear that your experience in India was just as exceptional. Deep sounds like an outstanding guide, and we’re so pleased he made your tour even more memorable with his knowledge and enthusiasm. It’s also great to know that the new and comfortable coach, skilled driver, beautiful restaurant lunches, and luxurious five-star hotels all added to the enjoyment of your adventure.
Your kind words truly mean a lot to us, and we’re so pleased to have played a part in creating such an unforgettable holiday for you. We would love to welcome you back for another incredible journey in the future!
Best regards,
Harrison
Senior Customer Support Executive
Imagine Holidays Aus would have to be…
Imagine Holidays Aus would have to be the most unhelpful company I have had the misfortune to deal with in my 72years on earth. During my lifetime Time I have dealt with a large number of travel agents going on overseas trips and 7 cruises. Please make sure what this company is offering before parting with you hard-earned money.
24 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good Afternoon Kevin,
Thank you for taking the time to reach out and provide your review, and that is very concerning to hear that you have not experienced our normal excellent level of service. Unfortunately, from the detail you have provided me here I have been unable to locate your holiday reservation. As well, when I reached out to you earlier this month to request some more information you haven't gotten back to me.
If you are able to provide me with some more concrete information on how your holiday experience has been unhelpful, I can certainly take that further to make whatever corrections are necessary. Unfortunately, the details you have left me here are just a little too vague for me to help you at this time.
Thank you again for your time Kevin, and looking forward to hearing from you soon!
Kind Regards,
Harrison
Senior Customer Support Executive
Seamless travel
Helpful service when booking, seamless travel
4 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Suzanne,
Thank you for your kind review. We're delighted to hear that you found our service helpful during the booking process and that your travel experience was seamless. Ensuring a smooth journey for our guests is always our priority, and we truly appreciate you choosing Imagine Holidays.
If there’s anything we could have done to make your experience a five-star one, we’d love to hear your feedback. We’re always looking for ways to enhance our service.
We hope to assist you with another memorable holiday in the future!
Best regards,
Harrison
Senior Customer Support Executive
SHIMLA EXPRESS & INDIA'S GOLDEN…
SHIMLA EXPRESS & INDIA'S GOLDEN TRIANGLE
What a wonderful tour. We chose the tour that was hosted by Kay McGrath. We had a wonderful knowledgeable national tour guide by the name of Yadou. I have been on many packaged tours but this was the first overseas holiday with Imagine Holidays Australia. A big shout out to our National Guide who stayed with us from start to finish. He gave us just enough information at our monument visits and allowed us free time to explore with the information he gave us. He was very professional and friendly and dealt with all matters in a confidential and realistic manner....always mindful of his clients. We always felt in competent hands when out and about in the colorful, sometimes chaotic cities of India. The tour was more than I could have "imagined"....a great team that shared with us their beautiful country. The hotels were all first class providing great dining options during our stays. We only had a limited number on tour - 20, so the bus was very comfortable. We did spend a lot of time travelling from city to city. There were many highlights...lovely dining options....far too many to mention...but the one that stands out is our "surprise" location on the top of the world in Shimla. (Well, it certainly felt like it). Waiting for us was a music and dance group, wine and cake. We enjoyed a wonderful morning overlooking the foothills of the Himalayas while dancing and mixing with the local folk....it truly was a memorable morning....very very special. Thank you Imagine, you got it right for us.
3 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Therese,
Thank you so much for your glowing five-star review! We are absolutely delighted to hear that your tour with Imagine Holidays Australia exceeded your expectations and provided such a memorable experience.
It’s wonderful to know that Kay McGrath’s hosted tour, alongside your exceptional National Guide Yadou, made your journey through India so enriching. A knowledgeable and professional guide can truly elevate a trip, and it’s great to hear that Yadou struck the perfect balance—offering insightful information while allowing you the freedom to explore at your own pace. His professionalism, attentiveness, and ability to navigate the vibrant energy of India clearly made a lasting impression, ensuring you always felt in safe and capable hands.
Your kind words about the hotels and dining options are much appreciated—we take great care in selecting first-class accommodations to provide comfort and culinary delights that enhance the travel experience. We’re also thrilled that the intimate group size made for a more relaxed and enjoyable journey, with plenty of space to unwind as you travelled from city to city.
The special moment in Shimla sounds absolutely magical! We love curating unique and unexpected experiences, and it’s heartwarming to hear that the stunning backdrop, traditional music and dance, and the warm hospitality of the locals created such a treasured memory for you.
Thank you for choosing Imagine Holidays Australia for your first overseas holiday with us. We’re so pleased that we “got it right” for you, and we would love to welcome you on another adventure in the future!
Best regards,
Harrison
Senior Customer Support Executive
I was pleasantly surprised
I was pleasantly surprised to receive a prompt and fully comprehensive reply, detailing all that I had queried, from Katelyn, and her helpful advice even though my email was sent outside normal working hours on both occasions.
20 februari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Ian,
Thank you for your fantastic five-star review! We're so pleased to hear that Katelyn provided a prompt and comprehensive response to your queries, even outside of normal working hours. Going the extra mile to ensure our guests receive the support they need is something we take great pride in, and it’s wonderful to know that Katelyn’s helpful advice made such a positive impression.
We truly appreciate your kind words and look forward to assisting you again in the future. If there's anything else we can do to help with your holiday plans, please don’t hesitate to get in touch.
Best regards,
Harrison
Senior Customer Support Executive
What a great company!
What a great company to deal with. Everything was so easy and they provided all the information needed, when it was required.
We were looked after, on our transfers, by lovely people who were so helpful and easy to talk to. A big surprise on the flight home was that they had given us an upgraded deal instead of the basic flight package that we expected!
Thoroughly impressed with them, and recommend them!
21 januari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear John,
Thank you so much for your glowing five-star review! We’re absolutely delighted to hear how impressed you were with your experience with Imagine Holidays. Making the booking and travel process easy, seamless, and enjoyable for our guests is always our goal, and it’s fantastic to know we succeeded for you.
It’s wonderful that our transfer team made such a positive impact – we’ll be sure to share your lovely feedback with them. The unexpected flight upgrade sounds like a perfect end to your trip, and we’re thrilled it added to the overall experience.
Thank you for your recommendation – it means the world to us. We look forward to helping you plan many more incredible journeys in the future!
Warm regards,
Harrison
Senior Customer Support Executive
Cruise from melb to auckland 4 jan
We have just completed a cruise with azamara that we booked through imagine holidays , they were fantastic they included flights and accommodation, everything was well organised was there to pick us up and take us to the airport after our hotel stay, a nice surprise when we got to hotel they had put a small show on for us, much cheaper than booking direct thankyou imagine holidays i am already enquiring about another cruise i want to do to see if you have it .
4 januari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Rita,
Thank you for your fantastic five-star review! We’re thrilled to hear that your Azamara cruise from Melbourne to Auckland was such a smooth and enjoyable experience. It’s wonderful to know that everything—from the flights and accommodation to the surprise show at the hotel—was well-organised and exceeded your expectations.
We’re also delighted that you found our package more affordable than booking directly. It’s always our goal to provide exceptional value alongside seamless service. We look forward to assisting you with your next cruise enquiry and ensuring that your future travels are just as memorable.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
Harrison
Senior Customer Support Executive
First time I will be travelling using…
First time I will be travelling using an online company, I have been travelling for over 20 years overseas. Thank you to the team supporting us for the Coastal Express Spirit of Norway trip arrangements. The knowledge and guidance was brilliant, and very professional whilst very personable. No question was a problem and the entire interaction made the trip organisation very easy.
17 januari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Anna,
Thank you for sharing your experience with us! We’re honored that you chose Imagine Holidays for your first time booking through an online company, especially after over 20 years of traveling overseas.
We’re thrilled to hear that our team’s knowledge, guidance, and personable approach made the process smooth and stress-free for you. It’s always our goal to ensure that every question is answered and that organizing your trip is as easy and enjoyable as possible.
We hope your Coastal Express Spirit of Norway trip is everything you dreamed of and more. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Wishing you a fantastic journey!
Kind Regards
Josh
Customer Support
Good, professional and friendly service.
I have contacted Imagine Holidays a couple of times about our upcoming holiday to Europe. All my questions and concerns have been dealt with in a professional and friendly manner and I would like to especially thank Sam and Matt. Your service has been excellent. About 135 days to go........so far so good.
16 januari 2025
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Rosalind
Thank you so much for your kind review! We’re delighted to hear that your experience with Imagine Holidays has been both professional and friendly. Sam and Matt will be thrilled to know that their efforts have made a positive impact in addressing your questions and concerns.
We share your excitement for your upcoming European adventure! If there’s anything else we can assist you with as you prepare for your trip, please don’t hesitate to reach out.
Wishing you a fantastic holiday!
Kind Regards
Josh
Customer Support
Katelyn from Customer Services was so…
Katelyn from Customer Services was so helpful and patient.
16 december 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Sue,
Thank you for your kind words! We’re so pleased to hear that Katelyn was able to assist you with patience and helpfulness. We strive to provide exceptional service, and it’s great to know Katelyn made your experience a positive one.
If you need any further assistance, please don’t hesitate to reach out. We look forward to helping you with your future travel plans!
Kind Regards
Josh
Customer Support
Golden Triangle and Cruise
Just completed a Golden Triangle tour and cruise on Azamara Pursuit. Sanjay our tour guide in India was exceptional in all respects. His "inside knowledge" was invaluable, Asif the driver was very good, as was offsider Rahm, combined together to make a wonderful stress free holiday. The cruise was above our expectations, well done all the Azamara crew.
9 december 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Alan,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Golden Triangle tour and Azamara Pursuit cruise exceeded your expectations.
It’s fantastic to know that Sanjay, Asif, and Rahm contributed to making your holiday stress-free and memorable. Their dedication and teamwork truly reflect the high standards we aim to provide. We’re also delighted that the Azamara crew delivered an exceptional cruise experience for you.
Your kind words mean a lot to us, and we hope to assist you with another incredible journey in the future!
Kind Regards
Josh
Customer Support
Imagine the Frustration before a holiday begins
It is hard to ‘Imagine’ a holiday booking could be so ‘ messed up’ in the Pre- holiday document stage. Before departure I was soo anxious!! Because of constant Hotel changes. Subsequent emailed documents, would have previous hotel information in different parts of the trip.
This happened with this one booking numerous times. Many phone calls were made and I was not sure if I was ‘ Arthur or Martha’. Finally about a week or less out from our Overseas trip, our ? confirmed trip Itinerary was sent. By this stage my Confidence was so low and it certainly did not make for a ‘Relaxing Start to our holiday. The odd mistake, is acceptable, but not constantly. Very Annoying, exhausting and Frustrating.
The actual holiday, when we arrived, was good overseas. Our wonderful guide also stated the company he ‘Imagined’ also were giving him incorrect documents re Itinerary as well.😒😣👎🏻
28 maart 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Linda,
Thank you for taking the time to share your experience with us. I sincerely apologise for any confusion and frustration caused during the pre-holiday documentation process. We understand how important it is to have a smooth and stress-free lead-up to your trip, and I deeply regret that we fell short in meeting your expectations on this occasion.
I recall the conversation we had directly last month, and I truly hope it reassured you that we are taking active steps to address and rectify these issues. We’ve reviewed our processes and are implementing improvements to ensure greater accuracy and clarity in all our communications moving forward.
On a positive note, it’s wonderful to hear that despite the challenges before departure, you enjoyed your holiday and found the guide overseas to be excellent. Your kind words about the trip itself mean a great deal to us, as our goal is always to provide memorable and enjoyable experiences for our guests.
Thank you once again for your candid feedback, as it allows us to learn and improve. Should you wish to discuss your concerns further, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Great holiday.
We have just completed a tour of the Golden triangle and Shimla India and were most impressed with the tour guide Sunil Bahal who went above and beyond for us. His knowledge of indian history and his english were exceptional. We were looked after the whole tour and nothing was too much trouble for him. He accompanied us to High Tea at Lord Kitcheners former residence in Shimla and it was the highligh of our time there. The Taj Mahal was just amazing and we had a great day. We had a small group of 10 and the bus and driver were excellent. All hotels were 5 star. An amazing holiday. Well done Imagine. We look forward to our trip with them next year in the Med.
Carol and Rod Carter.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Carol and Rod,
Thank you so much for sharing your wonderful experience! We’re delighted to hear that you had such an amazing time exploring the Golden Triangle and Shimla with Imagine Holidays.
It’s fantastic to know that Sunil Bahal made your trip so memorable. His exceptional knowledge of Indian history and his dedication to going above and beyond truly make him a standout guide. High Tea at Lord Kitchener’s former residence sounds like such a special experience, and we’re thrilled it was a highlight for you.
We’re also pleased that you enjoyed visiting the Taj Mahal, traveling with your small group, and experiencing the comfort of a 5-star journey. We’ll be sure to share your kind words with Sunil and the rest of our team.
We’re so excited to welcome you on your Mediterranean adventure next year and look forward to helping you create more unforgettable memories.
Kind Regards
Josh
Customer Support
Golden Triangle India ’…
We’ve just completed Imagine Holidays’ 6 day Golden Triangle tour of India with Sanjay Sihag as our tour leader. Sanjay has gone the extra mile every single day to ensure our every need was covered and we safely enjoyed the unique experiences of this wonderful country. Highly recommend Imagine Holidays especially with Sanjay leading the group, our Coach Captain and Rahm, tour assistant.
19 november 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Ralda,
Thank you for sharing your fantastic experience on Imagine Holidays’ Golden Triangle tour of India!
We’re delighted to hear that Sanjay, along with your Coach Captain and Rahm, made your journey so memorable. It’s wonderful to know that Sanjay’s dedication and effort ensured your comfort and safety while immersing you in the beauty and culture of India.
Your high recommendation means the world to us, and we’re thrilled to have been part of such a special adventure. We hope to welcome you on another journey soon!
Kind Regards
Josh
Customer Support
very nice review 5 five star that is…
very nice review 5 five star that is great places.
i forgot myb backup code long time Thank you, can you remember me.
15 november 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Aboubacar,
Thank you for your wonderful five-star review! We're delighted to hear you had a fantastic experience with us and enjoyed such great places. Your kind words mean the world to us, and we’re thrilled to have been part of your journey.
We hope to assist you with more exciting adventures in the future. If there’s anything we can do for you, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Indian Pacific train & Queen Elizabeth cruise
What a pleasure to deal with Imagine Holidays. It is rare to receive such a wonderful level of customer service in this day and age. Cannot recommend them too highly. Our holiday was the best ever!
13 oktober 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Linda,
Thank you so much for your wonderful review! We’re thrilled to hear that your holiday was your best ever and that our team was able to provide a level of service that exceeded your expectations. Creating seamless and memorable experiences for our guests is at the heart of what we do, and it’s truly rewarding to know that we succeeded in making your journey with Imagine Holidays exceptional.
Your kind words and high recommendation mean the world to us. We can’t wait to welcome you on another incredible holiday soon!
Warm regards,
Harrison
Senior Customer Support Executive
4 Cunard Queens
We have just returned from the 4 Cunard Queens. It was a well organised trip with flights, hotels and transfers The hotels were all in really good locations. Imagine holidays reps were available to help if you needed it. Transfers worked well. We booked Princess Grill and got upgraded to Queens grill penthouse for 32 nights of the 46 on board. It was fabulous.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Tania,
Thank you for sharing your experience of the 4 Cunard Queens trip with us! We're delighted to hear that everything was well-organised, from the flights and transfers to the hotels in such prime locations. It's wonderful to know that the Imagine Holidays representatives were on hand to assist when needed and that the transfers worked smoothly.
A special congratulations on being upgraded to the Queens Grill Penthouse for the majority of your time on board – that must have been an incredible experience! We're so pleased to hear that you found it fabulous and that the overall journey exceeded your expectations.
We look forward to helping you create more memorable travel experiences in the future!
Kind Regards
Josh
Customer Support
So far everything has gone very well from airport pickup to transfer to and from Eastern Orient which was brilliant
So far everything has gone very smoothly with airport pick up and transfer to Eastern & Orient Express’s. Matthew has helped greatly with our enquiries.
13 oktober 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Lance,
Thank you so much for your kind words! We're thrilled to hear that your experience with the airport pick-up and transfer to the Eastern & Orient Express has gone smoothly.
It's wonderful to know that Matthew was able to assist with your enquiries and help ensure everything ran seamlessly.
We're committed to making your journey as enjoyable as possible and look forward to continuing to support you throughout the rest of your trip.
If you need anything further, don't hesitate to reach out. Safe travels!
Kind Regards
Josh
Customer Support
Once we paid a deposit
Once we paid a deposit, nobody showed any interest in follow up or assistance with any issue. A used car salesperson would do better !!. We had issues with substandard accommodation in 3 locations, Imagine did not care, overall very poor treatment from the Australian arm of this company, I learnt a lot about using Travel Agents and the mistruths and marketing BS they use to convince you. The use of staff who dont understand the audience or tour group along with a call centre who dont want to know about problems makes this a company to avoid, Interesting that they follow up a poor review with a phone call trying to get the review removed. Maybe if they tried hard to look after customers in the first place they wouldnt have poor reviews
15 juni 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Good Afternoon Glen,
Thank you for taking the time to leave your review. I am disappointed to hear that you feel that we have not attempted to assist you with your concerns regarding your holiday departure. I have reviewed the notes included on your booking, and I can see that several members of my management team have had extended conversations with yourself to attempt to help.
It was certainly not our intention to have you change or remove your review unless we genuinely assisted you at this time. My colleague was attempting to understand the concerns you raised here and to see if there was anything we could do further at this time.
Again, it is always disappointing to hear that our service has not met the expectations that you have put in place, but I can certainly assure you that it is not correct that we did not care or attempt to assist you.
Regards,
Harrison
Senior Customer Support Executive
CUNARD/ORIENT EXPRESS HOLIDAY
Recently arrived back from your Mediterranean 21 day cruise on Queen Victoria and rail journey on the Orient Express Package Holiday. Our first contact with Imagine Holidays was first class dealing with your booking lady Emer in the Perth Office.
Our cruise on Queen Victoria was wonderful. What an amazing ship and crew. Our Imagine representative in Venice (Maria) was a standout in both professionalism and helpfulness. Regrettably the same cannot be said for the Paris Imagine representative who basically dumped the group at the hotel never to be seen again and no advice re our transfer details to the airport for our flight home. We had to call the Imagine Office in the UK for confirmation of pickup times. Also, after being advised that our earlier notified hotel in Venice was being changed to another with a lower tariff, we would have expected to receive a refund or credit?
7 juli 2024
Review zonder uitnodiging
Antwoord van Imagine Cruising Australia
Dear Mr. and Mrs. Leonard,
Thank you for sharing your feedback about your Mediterranean cruise and rail journey on the Orient Express. We're delighted to hear that you had such a wonderful experience on Queen Victoria and that Emer from our Perth office provided first-class service. We’re also pleased that Maria in Venice stood out for her professionalism and helpfulness.
We sincerely apologise for the issues you encountered in Paris with our representative and the lack of communication regarding your airport transfer. This is not the level of service we strive to provide, and we will ensure that this feedback is addressed.
Thank you again for your feedback, and we hope to welcome you on another holiday in the future.
Kind Regards
Josh
Customer Support
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Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.