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ImprintItems.com Reviews 14

•
TrustScore 3 uit 5

3,0

Promotieartikelenwinkel
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Bedrijfsgegevens

  1. Promotieartikelenwinkel
  2. Digitale drukker
  3. Textieldrukwinkel
  4. Promotieartikelen leverancier
  5. Zeefdrukwinkel

Geschreven door het bedrijf

www.ImprintItems.com - At Imprint Items, we help brands stand out with premium custom promotional products, branded merchandise, employee onboarding kits, event swag, apparel, packaging, and corporate gifting solutions that actually leave an impression. Backed by nearly 40 years of industry experience, our team specializes in high-quality custom products, large-scale orders, rush production, creative sourcing, and fully personalized brand experiences for companies of all sizes. From trade shows and company stores to luxury client gifts, launch campaigns, uniforms, and custom prototype products, we handle the strategy, sourcing, design, and fulfillment from start to finish. Whether you need 50 items or 50,000, we make the process simple, fast, and brand-aligned. We believe promotional products should do more than carry a logo. They should create connection, elevate perception, and help businesses grow. Our mission is to combine legacy-level service with modern creativity to deliver superior swag that people actually want to keep. Explore thousands of customizable products and let our team help bring your brand to life through thoughtful, high-impact promotional marketing solutions. Imprint your logo or personalized message on a huge selection of imprinted promotional items and other custom products!

Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

14 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 1 van de 5 sterren

Unprofessional and dishonest—avoid this company.

I ordered 50 custom notebooks from Imprintitems.com and received unusable products—the ink was melted and not cured. After sending photos, the company first promised replacements, then delayed shipping by weeks, accused me of lying, and refused both a refund and timely replacements. Unprofessional and dishonest—avoid this company.

3 september 2025
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for bringing this to our attention. We recently took over ownership and are implementing major improvements across the business. Your experience matters to us, and we would welcome the opportunity to personally make this right for you.

Beoordeeld met 5 van de 5 sterren

Great experience with this family owned…

Great experience with this family owned company. Love the custom floating key chains

2 juni 2025
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you so much for the amazing review! We truly appreciate your support and are so grateful you trusted us with your project. Our team works hard to make the process easy, fast, and high quality, so hearing this means a lot. We look forward to helping you again soon!

Beoordeeld met 1 van de 5 sterren

The most unprofessional company ever

The most unprofessional company I have ever worked with. Every step of the way I was met with rude, slow to respond staff and terrible responses. Never ever buy from this company.

1 september 2022
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for bringing this to our attention. We recently took over ownership and are implementing major improvements across the business. Your experience matters to us, and we would welcome the opportunity to personally make this right for you.

Beoordeeld met 1 van de 5 sterren

Terrible experience

Terrible experience. Was told they wouldn't ship an item without a wire transfer. I then told them they could make the shipping & billing address the same & I would just forward it myself, as any prepaid wire transfer requirement is likely a scam with no backing from Visa's fraud dept. They (being the owner Jon R VanBuren) continued to refuse to ship the product, and yet refused to provide a reason...I can only conclude the business is a scam.

12 december 2022
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for bringing this to our attention. We recently took over ownership and are implementing major improvements across the business. Your experience matters to us, and we would welcome the opportunity to personally make this right for you.

Beoordeeld met 5 van de 5 sterren

Stellar service and quality

Stellar service and quality
Our booth at conference rocked largely because of them

19 augustus 2022
Review zonder uitnodiging
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Antwoord van ImprintItems.com

This absolutely made our day… thank you! We are so grateful for your support, your trust, and your kind words. It was an honor to work with you and we look forward to helping with your next project!

Beoordeeld met 1 van de 5 sterren

Jon is rude

Jon is rude, has horrible manners and is just an overall horrible person to work with. Some of their products are good, but I do not recommend working with him at all. Not accommodating, snippy and not nice to talk to either.

30 september 2021
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for bringing this to our attention. We recently took over ownership and are implementing major improvements across the business. Your experience matters to us, and we would welcome the opportunity to personally make this right for you.

Beoordeeld met 1 van de 5 sterren

Denied my imprint for no reason

Denied my imprint for no reason. Slow response times and unprofessional emails that wasted 6 days of my time.

4 mei 2021
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for bringing this to our attention. We recently took over ownership and are implementing major improvements across the business. Your experience matters to us, and we would welcome the opportunity to personally make this right for you.

Beoordeeld met 5 van de 5 sterren

Great bottle openers

Great bottle openers! We ordered 100 bottle openers for our wedding favors, and Jon (owner) and Peggy (designer) were awesome to work with. They made sure we would be happy with their products and worked with us on our custom logo. They also shipped them really fast.

28 mei 2019
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for the fantastic review! We love helping our clients create standout branding and promotional products, and we’re so happy you had a great experience. We appreciate you being part of the Imprint Items family!

Beoordeeld met 5 van de 5 sterren

Very responsive

Very responsive, quick delivery, a joy to work with

22 maart 2018
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Your review means more than you know. Thank you for your support and for allowing us to be part of your project. We’re incredibly grateful and can’t wait to work with you again!

Beoordeeld met 5 van de 5 sterren

Coaxed is well to make our logo on the …

Coached us well to make our logo fantastic on the Post it notes.

19 december 2017
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for the 5-star review! Your kind words mean everything to our team. We’re passionate about delivering exceptional service and premium products, and we’re so happy you had a great experience with us. Can’t wait to work together again!

Beoordeeld met 5 van de 5 sterren

Only firm willing to meet our rush …

Only firm willing to meet our rush delivery.I will order again from this company.

19 december 2017
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Wow… thank you for the incredible review! We’re so thankful for amazing clients like you. It was a pleasure working with you and bringing your vision to life. We appreciate your business more than you know!

Beoordeeld met 5 van de 5 sterren

Nice mugs speedy delivery.Customer …

Nice mugs speedy delivery.Customer service is also very good.Thanks.

19 december 2017
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Your review means more than you know. Thank you for your support and for allowing us to be part of your project. We’re incredibly grateful and can’t wait to work with you again!

Beoordeeld met 3 van de 5 sterren

This is good service.

This is good service.Thanks for your help.

19 december 2017
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you so much for your feedback. We truly appreciate you giving us a try. We’re currently under new ownership and are working hard to improve every part of the customer experience. We’d love the opportunity to learn more about what could have made your experience a 5-star one and make things right for you personally. Your feedback genuinely helps us grow and serve our customers better. Thank you again for your support and we hope to earn your full trust moving forward.

Beoordeeld met 1 van de 5 sterren

Horrible business person running this …

Horrible business person running this company. I requested a quote for promotional items in multiple quantities. Jon (apparently the owner which is frightening) sent me several incorrect quotes where costs per item, shipping costs were changing for the same quantity. When I asked to speak to a manager as I thought I was dealing with an entry level customer service rep who didn't know what they were doing, I got a call from an angry Jon who refused to apologize for his own mistake, and instead started berating me for having the nerve to ask to speak to a manager, and told me he didn't want my business because I would just be another one of his "pain in the a**" customers. WOW - don't know if I've ever come into contact with such a level of unprofessional in my 20+ years in marketing - BE WARNED!

27 oktober 2017
Review zonder uitnodiging
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Antwoord van ImprintItems.com

Thank you for bringing this to our attention. We recently took over ownership and are implementing major improvements across the business. Your experience matters to us, and we would welcome the opportunity to personally make this right for you.

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