Incredible Connection Reviews 

Don't order from Incredible Connection online. You will never receive your product, and they will claim it has been delivered. We still don't have the PS5 we ordered after being reassured twice that it would be delivered. It is a scam! Do not order online. Your stuff will be stolen.

I've bought from Incredible Connection both online and offline, and I've never had issues with them or the items bought there. Recently visited the sandton store looking for an A9+ wifi tablet as a christmas present for my daughter, I called before going in as I was coming from far. Jacob assisted me and even reserved the item for me before I got there. He was very helpful, helped me register for more+ which came with a great discount. I appreciate his help so much.

kkaaaaak. Ordered 2 weeks ago. Haven’t been communicated with at all. Received a courier links courier stuffed me around and didn’t deliver. RATHER BUY FROM ANOTHER SITE!!

I was helped by 3 lovely ladies, Lucia, Refilwe and Lihle who were all patient and explained all terms in a nice way.

Excellent service from Ntombi & Michael!!!

Products are cheap, faulty, delivered on different days, endless holding the phone to connect with a operator, reference number mean nothing , incomplete order means nothing , found 2 left stability brackets with the gaming table and the possibility of replacing their mistake is non existent. Just all talk , advertising cheap products under display of On Sale .

Delivery Status untrue.

Placed order 27 Nov 2025, Driver attempted delivery on 28 November. I informed him that I was in Cape Town and would only return on 30 November.
Since then, I’ve been receiving failed delivery notifications—but how is that possible when no driver has called to confirm they are at the gate?

Sun, 7 Dec the app said my order is complete? How?

Today, 8 Dec logged a complained and got notification that i should get a response in 2 - 4 days?

I am very happy to get an excellent treatment from incredible connections Kimberly due to Yvnnete Hendricks with a great connection when it comes to customer services.

Friday special - paid for TV yet no stock
The most pathetic service. My daughter bought a TV online on Black Friday special. Failed to deliver, then eventually sent message Tshegofatso Kutumela sent message saying they do not have stock in Gaureng and are not willing to source from another province. Surely when payment is received stock is allocated. She then said we must request a refund. Absolutely useless and unwilling to help. Order no 301471354

I placed an order for three items which has been partially delivered. I am waiting three weeks now for the balance of my order. Despite my numerous calls and emails, I continue to receive the same response with no resolution or follow-up. I lodged a formal complaint via email and logged a support ticket, but each time I enquire, I am told that the matter has been “logged with the delivery company,” yet no one has contacted me, and I have received no progress updates.

Furthermore, I have been informed that my issue is being escalated with the relevant department to assist me, but to date, I have not received any callback or communication. This situation has persisted for three weeks now, and the lack of communication and accountability is highly frustrating and unacceptable for me as a customer. I am very unhappy, when asked to speak to a team leader or manager they are always not available and is told that my details will be given to them to call me, but calls are never returned. Why should I, as the customer, wait because my case is being investigated? No-one seems to know or can account for what happened to the rest of my items. This is insane.

One of my biggest regrets ever. Made an order on 22/11/2025. Paid in full and have been waiting for delivery ever since. Every single day I've received an sms that says delivery unsuccessful. They don't respond to emails ever. I'm know demanding my refund. This is the 1st and last time I try order or purchase from them. It's the worst of the worst. Do not ever purchase from here. You will not get the order and will fight tooth and nail to get your hard earned money back. There are great stores around to order from. Not incredible connection. And I see the date of experience is being requested on here, awful experience is every single day since 22/11/2025.Pathetic!

Their delivery time a lie. You have to actually call them to find out where your package is and they don’t care to even let you know how far how far it is the communication between them and the courier is not on par with other retailers. Why is it that they do not communicate with you the person buying, but amongst them selfs (between them and the courier). Just be prepared that they will take their sweet time to deliver.

Delivery is two days late, with no update whatsoever. Call centre agents did not help to solve the problem. I highly reccommend to never support Incredible Connection. I still have not received my order that was supposed to be delivered.

Purchased my new MacBook at Incredible Connection Pavilion on 29/11/2025. Excellent customer service, the Apple rep Sphlele and salesman Kishan were very knowledgeable, helpful, patient and friendly. Well done guys I'm so happy with my new laptop. Will definitely visit again for my next purchase.

I had excellent customer service from salesman Lot at Incredible Cellular Musina! Very friendly and professional! He needs to be commended for his great customer service!

The service is always good and the staff very friendly.The product quality is always on point.

Sherwin Mack

As soon as I walked in the store the young bright man bradley approached me I came in looking for something else but went out with something different that actually met all my needs better I came in looking for what's good but came out with something better

I was actually assisted in a way I never thought I'd be assisted, he all my question were answered in detail and patient manner which lead me to the purchase

Anyone who walks in the store look for bradley not anyone else

He knows what he's doing

Friendly , helps full , professional
Prisca mathebula in Nelspruit she deserves 10 🌟 I wish all the employees they can copy

Great customer service, very patient and helpful. Gave me everything I needed to make a purchase.
Eikerstate Mall, Stellenbosch

Anna helped me a lot and very kind and helpful service