Infinity Collectables Reviews 

These streamers are amazing always lots of bargains to be had and always communicate with us... they are so funny I always watch and buy from their shows... if you haven't been on levelup yet WHY haven't you you definitely missing out, i guarantee if you try their stream out you will definitely go back

Terrible experience did an order on 9th January. I sent 3 emails and a message through their website to ask when I would receive my order. The only response I received was one automated response to the message I submitted through the website. I sent an email saying if they had not replied by the following Monday I would contact PayPal to request a refund. On Sunday 15th March paypal sent me a message to say Infinity Collectables had issued me a refund on 15th March 2026. Today 20th March 2026 paypal again contacted me to say the refund did not go through! I contacted paypal opening a case and they issued me a refund. Infinity Collectables never even sent me a cancellation email. Terrible experience would never buy from again.

Great items packaged really well and thankyou for my free random item 😀

I placed a pre-order with Infinity Collectables back in April 2025. The item has since been released and is available elsewhere — yet I have received nothing. No product. No update. No explanation.
I have contacted them via email on more than four separate occasions and have been completely ignored every single time. Not even an automated response. Complete radio silence.
This is not how any legitimate business operates. Taking customers’ money for pre-orders and then going dark when the item releases is, frankly, disgraceful. I have no idea if I’m ever going to receive what I paid for, or if I’ll be forced to pursue a chargeback just to get my money back.
Avoid Infinity Collectables at all costs. If something goes wrong with your order, do not expect any customer support whatsoever. I wish I had read reviews before trusting them with my money — learn from my mistake and shop elsewhere.

Very fast delivery perfect condition packaged well

Thank you so much for the eleven

I ordered a pre order in june 25, due for delivery september 25. I have contacted infinity collectables 5 times, via email and support desk and they have ignored me. Following an LBA (which has also been ignored), im now pursuing charge back and will be raising to trading standards once the paypal resolution is closed. Im happy to provide evidence privately to anyone whos reading this and is concerned with making a purchase.

Beyond terrible. I placed an order early November 2025 and it never shipped, they gave zero updates. It was a pre-order that got delayed numerous times before they simply removed the products from their website. Customer service does not respond and is non-existent, so I won't get a refund for my £100 order. I'll be reporting them to Shopify and for breaching consumer laws, can see others have had the exact same experience.

Don't order, you won't get your products nor your money back. Absolutely fuming after saving all year for Christmas presents, that people didn't get while on a limited salary so not easy to replace.

Awful. Placed an order around June 2025, had absolutely no updates. It was a pre-order what got delayed and delayed and delayed over. Finally showing a release date for the item, and still not received it. The item then has disappeared from the site, I have E-Mailed the “support” and still not heard anything back. Read online that a lot of others have issues with these people, and that their company is most likely a scam. Yeah, it most definitely is. Please avoid them, they are horrendous.

Absolute con artists. They advertise stock the don’t have. Don’t reply to emails or requests for refunds. Avoid like the plague!!!!

Placed Order 8th November, NEVER Received Items, Emailed Numerous Times & Got Same Generic Email , Items In Process Of Being Prepared For Shipment, We're Waiting For Next Delivery To Arrive At Warehouse. Order When Tracked Says Processed. AVOID.

Amazing , fast shipping products were fantastic

Amazing I love the amazing stuff I bought from this whatnot seller I got a lounge fly bag at amazing price and a whole load of stuff for the kids and grandchildren fast delivery such a great and diverse product s I will be back to buy again soon and will tell all my friends thanks so much xx

Scam. Ordered November 2025, tried to contact the support multiple times, no answer no order

I ordered a personalised keepsake bear and memory cushion made from my Grandad’s shirts, and I honestly couldn’t be happier with them. The quality and attention to detail are absolutely beautiful, and you can tell so much care has gone into making them.

Seeing the fabric from his shirts turned into something we can keep forever is so special. When my family opened the keepsake bear and cushion, it brought tears to our eyes – such a meaningful and comforting memory to have.

Thank you so much for creating something so lovely that we will treasure forever. I would highly recommend this to anyone looking for a truly special memory keepsake. 🤍

Great stream great customer service

Fantastic items bought quite a lot and will be buying again thank you

Ordered an item on the 9th Jan. Got an email on the 18th of Jan to say that the package was on its way. When I used the Royal Mail tracking number it said that they were still waiting to receive the package. I emailed Infinity Collectables multiple times and submitted requests for help on their website but got absolutely zero response. They tell you they will get back to you if you request help but they never do!!

Very frustrating, as they just completely ignored me, and as they don't have an available phone number you can't call them. Complete scam, I had to go to my bank to get my money back. It's now the 15th March, and I still have not heard a peep from the company. Please do not buy from this company, they will take your money but there is no guarantee they will deliver!!