Infinity Collectables Reviews 

Brilliant service

WARNING: IF YOU’RE THINKING OF PREORDERING AN ITEM FROM INFINITY COLLECTIBLES - DON’T! ITS NOT WORTH THE STRESS AND YOU’LL FIND YOURSELF OUT OF POCKET BECAUSE OF THESE SCAMMERS!

I preordered an item on the 27th September 2025. It was set for release in late November 2025. I then messaged them in early December to enquire about an update as to the products release date, etc.

I got an email back informing me that they had yet to receive the item in question, but reassured me that as soon as it had reached them they would let me know and dispatch my order to me.

Another two months go by and nothing. I enquire again as to the status of the preordered item, I receive no message back.

This continues on for more than a month, with me messaging them practically every week just asking for an update, I get no response back. I try contacting them on their social media via direct message, nothing, no response.

So eventually I decide that I’ve had enough, I send them another message, requesting that they either give me an update as to my order status, OR that if they were no longer able to fulfil my order, if I could please instead get a full refund for an order not fulfilled.

They could’ve easily responded back and told me what was going on and I would’ve kept up with waiting, that’s all they had to do. But instead they, a few days later, cancel my order without messaging me about it. I received no message about the cancellation, I didn’t even receive an obligatory ‘we’ve cancelled your order as per your request’ message.

And of course I have since then (March 15th 2026) received NO refund from them.

I have since contacted them multiple times about my refund, yet again no reply whatsoever.

So eventually I decided I’d had enough and filed a complaint through Klarna (I had no choice but to pay with Klarna as I don’t have enough disposable income every month to pay £331.55 in one go), hoping that they would be able to help me.

Unfortunately as I’ve learned, they can only help if they receive a response from the company, they have not and now I have no choice but to once again contact the company myself and pursue this on my own.

So as a final warning to anyone considering purchasing and/or preordering something from this ‘company’ - DON’T!

UPDATE: On 16/9/2026 I finally received a refund from them, but ONLY because I went the legal route, i.e. making a claim through small claims court (moneyclaim gov uk).

This seems to be the only way to get your money back - and yes they are legally obligated to pay the fee that the court charges you for the claim, which I did receive along with my refund from infinity collectibles.

good packaging, quick delivery

DO NOT BUY FROM THEM. I pre-ordered items in Oct 2025 that were due to be released Feb 2026. The end of March came round and nothing. Not a peep. Emailed (the only way to contact them) for an update and got no response. Emailed a second time, still nothing.
Tried to claim through PayPal but it's not possible due to it exceeding the 180-day timescale!!
The item I purchased isn't even on their website anymore. Absolute joke and a scam. I WILL get my money back somehow! 🤬

Great shipping and packaging. Exactky what i wanted

I'm currently going through a dispute with HSBC and these scammers, they have the cheek to reject my claim and have tried saying that I received my items haha. All while I have proof that they were cancelled and they have zero proof of ever sending me anything. They're genuinely trying to keep my 700 odd pound after cancelling my items and delisting them from their website, these guys are the literal definition of scammers... I'm so shocked that these guys are being allowed to operate like this, I don't know how they sleep at night honestly.

Great service and delivery.

The items bought are great condition and well worth the money. Great customer service.

Very fast delivery! Items come perfectly packed. Can not fault them one single bit! Very very happy

Decent variety of sets, but some keychains on the wheel as well.

Great online store selling goods at very good prices.

Love the energy from these
All my items came very nicely packaged and will recommend them to friends and family 😊

Fast delivery and great packaging

Excellent seller will definitely buy again

Great service and excellent gifts great if u wanted a quick cheap gift for someone special in ur life

Great items, as described, well packaged, quick delivery

Excellent prices and quality brand new products. Came well packaged and fast delivery. Definitely recommended. Will be a returning customer.

Amazing experience all round

Avoid this company like the plague. Complete scammers! I ordered a Christmas present for my son back in November- it is now April and nothing received, They don’t reply to emails and I’m now over £100 down and can’t get my money back. So upsetting.