Rose Heaters - The Infrared Heater Company Ltd Reviews 

Prior to order I had a chat with team, I provided the required information and was guided towards the right solution. Everything arrived as promised, after install an issue arose with one of the thermostats and although I got a replacement I paid for return postage and I assume a restocking fee although the item was faulty.

I received good advice about heating a cabin. My questions were answered.
No pushy sales talk.
Free next day delivery.
The panel does exactly what we wanted.
Really good service

BEWARE! Your heater may explode! I have a garden studio that needed better heating. On recommendation from Infrared Company, I installed two thermal glass heaters in the ceiling (700w) in January 2023. It was not effective. I was heating the studio throughout the night to10 degrees to enable the studio to be warm enough in the morning to teach Pilates. The Managing Director was quick to respond by swapping the heaters for two 900w heaters in July. Three months after the installation, I was shocked when one of the heaters started fizzing with a bright spark and shortly after exploded in front of me - shattering glass all over the room. Fortunately I did not have a student lying underneath the heater at the time.
I was offered replacement heaters and a short message via Infrared from the manufacturers "they've not had a case like this before but that it was possibly an imperfection in the manufacturing process". I would have thought it was in the manufacturer's best interest to check the second heater for any fault. If there is a batch of "imperfections" it might make sense to withdraw them from the market to prevent a fire or loss of life. I am not happy with the Infrared Company response and expect contact from their Managing Director to rectify the issue.

These heaters are great value. I needed to have controls on the actual heater which these have. (Other have remotes)
So far they are projecting heat which is great. The floor area is still chilly, but I knew that would be the case.
I feel confident they will heat my summerhouse sufficiently.

My husband installed them with ease.

The delivery was super speedy too. Well packaged.

Highly recommend

The sales literature was badly inaccurate and misleading. As a result the wrong size of radiator was supplied.

Fast delivery, quality product, does the job.

Panel (700W) works well in conjunction with the wireless thermostat I also purchased. I have installed it in a cold kitchen. The experience of the heat is completely different (as expected) to conventional heating and despite the air temperature indicating quite low the kitchen is comfortable to be in and does not feel chilly.
The only issue I had was that it was not the panel I originally ordered which was the plain white version which was out of stock despite not being flagged as such on the online portal. I accepted the free update to the transparent panel. Delivery was subsequently delayed and it took a number of calls to get everything sorted out.
Interaction with staff was always pleasant and I will order from Infra-Red Heater Co again if I need more panels.

Very good customer service arrived when it should do. The product is very efficient and will consider more infrared heating.

Installed it a week ago, not sure yet if it's going to be cheaper on electricity cost yet...let's see

Easy to do business with they will answer any queries on the phone or email and sorted out my damaged panel quickly the only disappointment was that they wouldn't send out the replacement until they had received the damaged one even though they had pics but then the way some people try and get free stuff makes me understand that was probably a necessary evil. But a top company with the best panels on the market and lots of advice.

Heater good / but the wheels are white for a black radiator.
Even though the site shows black.
Look very cheap

Perfect description, quick delivery
Did the job.

Quick delivery and no installation required

Product is very good and was well packaged. However, we did ask for a specific delivery date and this was ignored and parcel was delivered on a day when we where not at home.

Company Web site was easy to navigate. Real customer reviews with photos and full text. Available products covered the range I was interested in.
Have purchased 30w and 500w for Grade 2 listed property refurbishment.

We bought an Infrared Crystal Glass Heater 700w for the bathroom. We had little wall space but this fits in beautifully, neat and elegant. More than that, it provides a lovely, gently warmth. Couldn't be happier - perfect!