iPlum Reviews 230

Super patient and helpful! Thank you so much!

Jake was very helpful, he answer all of my questions and help me with billing and technical issues.

Representative helped me recover my number.

THANKYOU!! The person who helped me was very patient and helpful. Thank you iPlum!!

Great Service!! Walked me through the processes and was very kind.

Neal was incredibly helpful. So fast and proficient, also a great teacher.

Excellent Customer Service!
We want to thank Jake specifically for reaching out to us and helping get our system up and running. We had some difficulty understanding the setup process and he was able to problem solve and get our system running as it should. He's a keeper!

While setting up my service, I created some difficulties that prevented calls from coming in. I sent an email to your support team but their recommendation did not work. I emailed letting them know that what they recommended did not work. We scheduled an appointment, the representative called as scheduled and with his kind help the situation was resolved. Thanks man!

I’ve been using iPlum for years so I can have a phone number with an area code that is different from the one my cell carrier originally issued as my business and clients are location-sensitive. This service is an excellent economical way to do that. To boot, when I am traveling internationally I have a great affordable way to use my phone on wifi and forward my domestic calls to me. I had the first opportunity to get tech support and I was able to schedule a call back easily and support staff was competent, helpful, and resolved my questions easily.

I really like most everything about iplum. The customer service is great and the call quality is great. Now that I've trouble shorted some issues I was having, it's been working really well. The only reason I didn't rate it 5 stars is I wish the length of voicemail was more than 2 minutes. But I realize this is more than enough for most businesses.

Great service! Customer service was very knowledgeable and helpful

Jake called promptly and worked with me to resolve the issue efficiently and friendly. I am impressed that a manager actually called me to troubleshoot and resolve the challenge. Thank you, Jake! Appreciate your help!!

Iplum support person was calm, patient and helpful to me. (I'm technologically challenged). ha ha.

I appreciate the affordability of the iPlum program for HIPAA secure services. However, I have found the app to glitch frequently. Some of their updates in 2021 have helped to fix most of the issues. I'm relieved. In the past, I regularly had glitches that were very difficult to work with. My call history was not viewable, messages frequently did not go through, and I had to delete and re-download the app several times to allow me to change my voicemail. I really hope iPlum stays on top of things going forward so these glitches (or others) don't occur again.
One can tailor their plan to meet their needs for specific services, but you will pay for every little thing you add. It's still more affordable than other services I'm aware of and it gives you the flexibility of not having to buy separate phones.

The representative clearly read through my note when I opened a customer service ticket and led with some suggestions on how to proceed. The representative also made a point to understand the end motives for how my organization and I planned to use the iPlum numbers associated with our accounts so that we could keep the process smooth moving forward.

It was a very pleasant and helpful call.

They fixed a problem that I didn't even know I was having! Very helpful guidance.

A lot of great help. He really tried to find a local number but y’all did not have any numbers affiliated with Bryan/College Station, Tx for new numbers. Otherwise I am very satisfied with the help I received. Looking forward to adding this feature to our business.