iPromo Reviews 722

I worked with David Chan on an order with a tight deadline, and he knocked it out of the park. He was very prompt to reply to my emails and offered me many options to consider that helped me make the most informed decision for the promo merch I needed. While the order was out for delivery, he gave me daily updates that put my mind at ease. I will definitely be working with him again in the future.

Received our wireless chargers today and am very happy with how they came out! Looked exactly how the proof showed, and it looks great with our logo. David Chan helped us get what we wanted earlier than expected and at a great price. Highly recommend!

David Chan demonstrates exceptional account management and customer service excellence. His proactive approach to order management ensures seamless project execution, with consistent follow-through on all deliverables and timely status updates.

Key strengths include:

Responsive Communication:
Provides immediate responses to inquiries and proactively seeks solutions when additional research is needed.
Account Management:
Maintains detailed oversight of all orders with regular status monitoring.
Customer Focus:
Shows genuine commitment to client satisfaction and relationship building.

We are delighted to have David managing our account once again. His reliability and dedication make him an invaluable partner for our promotional merchandise needs.

Works fine but occasional lag. Build quality feels cheap

David Chan was a great communicator and made sure we got the product we needed. We had an issue with our first order but he swiftly made changes, expediated shipping, and made sure we received the correct item and resolved our issues.

David Chan made ordering marketing materials incredibly easy! He was attentive, informative, and always kept me in the loop with our order. He’s quick, efficient, and it’s no surprise his reviews speak so highly of him.

Our rep, David Chan, showed up for us on this project! When we heard that our first choice wouldn't arrive in time for our Company party, David did everything he could to get us another option in time for the party. We were super impressed!

David killed it again! Couldn't be happier with the custom hand sanitizers. We love them!!

David was incredibly responsive, proactive, helpful, and communicative about my order. Will definitely reach out and utilize this company again for future orders.

Thank you, David, for the rapid work and always staying on top of my case. This is not the first time I’ve worked with David, and once again he delivered the best deal and the best service. Professional, responsive, and efficient — truly excellent business-to-business support. Highly recommend.

David with iPromo was attentive to our needs and the product quality was outstanding! Delivery to our conference site was seamless.

iPromo made ordering my employee holiday gift easy, affordable and delivered on time. David Chan offered me exceptional customer service and guided the production process thoroughly and expertly. The product I ordered is of high quality and the logo imprint is impeccable. I will definitely order more items from iPromo for my company, to be used for events and sales efforts.

Awesome experience with this team and company. They were quick to respond to emails, kept me updated on delivery status and everything came in in a week! I will absolutely be using them again in the future, shout out to David for the best costumer service!

Great experience. Jackie stayed on every detail and made sure my order was correct and delivered on time. I plan to use iPromo again for future projects.

iPromo is the only company we use for our firm's branded swag. No matter how large or small an order we place it is always handled white glove. While many people think of this business as "commoditized" I assure you it is not. I would never use anyone but ipromo.

The best experience with Ipromo it was very good.
Recommended to everyone

Unfortunately, my experience with iPromo was disappointing. While their selection is good, customer service was slow to respond, and my order took longer than expected to arrive. I expected better communication and timely delivery. Wouldn't recommend based on my experience.

Revised review. iPromo made it right. They re-shipped the products individually packaged at no cost to us. They shipped the replacements fast to two addresses so we can have the giveaway at a tradeshow next week. They could have ignored the problem since in theory we ordered the wrong thing (if you found the detail in the fine print), but they did the right thing by providing superb and understanding customer service.
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Just received our order for branded microfiber lens cloths. This is the fourth time we’ve ordered this product over the last 5 years. The unit price here was more expensive as to be expected in an inflationary environment. But all other times the lens cloths have been individually packaged as needed for tradeshow giveaways. Not a stack of pieces of microfiber in a poly bag as we received today.

Total waste of money. We can’t use these as give-aways. We had no idea they’d be packed like this. It's not clear on the website and the sales reps never mentioned it. Yes I know—buyer beware etc etc, but hugely disappointing and unusable. How can anyone think this is viable marketing product? It's not.