iqelectro.com Reviews 130

Based on their website listing, I believed I was purchasing a genuine Hayward w3t-cell-15 40,000 salt generator. Their website showed the cell with Hayward branding and model number. After paying, I was sent a receipt showing a picture of the genuine Hayward cell and model number along with my payment information. When the item arrived what I received was a generic/knock off cell with zero Hayward markings. I sent iqelectro a email within one hour of receiving the item, describing the problem and requested to return the item and a return shipping label. As of this review, I have not received any response to that email. What I did get were two separate emails from them asking me to review my Hayward w3t-cell-15 that I had received. I have since opened a dispute with Paypal and Chase Visa.

I purchased a product advertised as a Hayward W3T-CELL-15 TurboCell salt cell. The listing used Hayward branding, photos of the OEM product, and detailed specifications for that exact model.

What I received was not a Hayward product. It was an unbranded, generic cell with no manufacturer identification. It does not match the product shown or described in any meaningful way.

This is not a gray area or a “compatible replacement” situation. The listing clearly represents a specific branded product, and a completely different, generic item was shipped instead.

When I contacted the company, they denied any issue and claimed the product was “correct,” even though it is obviously not the Hayward unit they advertised. They later offered a partial refund, which suggests they are aware of the discrepancy but continue the practice.

This is a clear case of false advertising. The listing relies on official product photos and specifications to induce the purchase, then substitutes a different item after the sale.

Buyers should be extremely cautious. If you expect to receive the actual branded product shown in the listing, there is a real risk you will not.

Great Experience. Great service. Would recommend. Received the product very quickly. Competitive pricing. Had great interaction with staff/sales. Had someone follow up with my transaction. How great is that.

when inquired about an item availability, price for the item was $1054. The very ext day when it came to place an order price suddenly changed to $2254 and Vlad, the sales manager offered 5% discount refusing to honor the price that was on the website less than 24hrs ago.
Pure rip off attempt. Stay away.

Easy online purchasing. Follow up phone calls to confirm order and when shipping is appreciated.

Very good service, they helped me with my issue effectively

Great service, friendly representatives, knowledgeable.And overall.a cery good company to do business with

They had what I was looking for.

I had a great experience with IQElectric, my original order was short one breaker and I reached out and they immediately shipped me another one. This was very nice of them!

I recently ordered board for my furnace. It was little glitch for shipping but it will resolve professionally. Every time I called I talked real person. Overall very good experience I recommend everyone to order from IQelectro. Another good thing about them no other place give 2 year warranty but they do.

Fast service, Victoria went above and beyond to help me expedite the order.

I have enjoyed working with iqelectro.
Their communications with me has so far been beyond expectations. Every step of the ordering process is documented and communicated. Then they have reached out each time to make sure the order was to our satisfaction.

they have great prices and great customer service will use them again

Installed the NV24-MFT | Belimo 24V Non Spring MFT Valve Actuator. Installation was straightforward and took about a few hours to install with. The fit was perfect—no leaks or alignment issues.

Performance has been solid so far. Great part and exactly as described.

Build quality looks excellent, with a sturdy metal housing and clean finish.

Fast delivery, Good packaging and good quality products. Recommended, I will buy again.

Exactly what I ordered, received on time, competitive price.
Sincere follow up!!

This was the only place that had the part in stock. The only reason for the 4 stars, it took a bit longer to get it.

fast shipping and got my parts in great shape