I talked with Tina, she was very helpful and very quick in all her responses the best thing you can expect from customer support. My problem was resolved without a lot of back and forth she understo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Toon meer
Bedrijf heeft geantwoord
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Toon meer
Bedrijf heeft geantwoord
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over IQOS UK
Geschreven door het bedrijf
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Contactgegevens
Verenigd Koninkrijk
- 0800 432 0000
- iqos.com/gb/en
4,4
Uitstekend
10K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Yassine and Bilal were excellent
Yassine and Bilal were excellent. Sorted my little issue with no fuss thank you
28 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi George, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
GREAT SERVICE
I had difficulty ordering online but i called the team and spoken with Ed who was very helpful and kindly assisted me. Would definitely recommend such great staff.
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Olivia , thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Adz (Adel shah) at Trafford was…
Adz (Adel shah) at Trafford was amazing, he is awesome at what he does
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi AK Kyaz, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Maria was kind and helpful and managed…
Maria was kind and helpful and managed to resolve my issue to a level beyond of what I expected. Thank you!
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Aaron Ireland, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
I was really happy the way they deal…
I was really happy the way they deal with my order
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Rukhsana Amer, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Called to claim a voucher as did not…
Called to claim a voucher as did not activate when I placed the order. Decided to call the support team with the assumption that I will loose my patience very quickly. I spoke with Fadwa who could not be more pleasant and helpful. I was very confused when I placed the order but she stayed polite and patient. Great service, thank you.
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi EJ, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I got a problem with using the…
I got a problem with using the promotion code. The live chat agent is very helpful and solve the problem immediately. Thank you very much.
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi S Lui, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Antwoord van IQOS UK
Hi Mrs Catherine Dinsdale, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Very helpful support from the agent
Very easy to use customer care who resolved my promotion code issue speedily and kept me informed along the way. The agent ED was very proficient, polite and resolved my issue very quickly
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Nick Morrison, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Honestly Bilal was exceptional
Honestly Bilal was exceptional. Thank you so much for updating my details, explaining in detail about my order and solving what I would’ve thought to be a challenging request. I didn’t wait to be spoken to it was instant, and off the phone before 5 mins. 5/5 well done to Bilal.
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Liam Nother, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Bilal was extremely helpful and able to…
Bilal was extremely helpful and able to resolve my query quickly. Thank you Bilal
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Amanda Swartz, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Very easy to acces and ED was very kind…
Very easy to acces and ED was very kind and helpful with my inquiry.
Many thanks!
27 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Florentina Soare , thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
You have a subscription
You have a subscription. They are a week late. Then they spend 3 days "investigating." They don't solve the problem; instead, they cancel the order and issue a refund—which then takes days to actually arrive. In short: you get nothing, and they sit on your money for days on end.
18 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hello Z Fejer, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support. We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
BILAL was very helpful and sorted all…
BILAL was very helpful and sorted all the issues that were pending for over 6 months . Very polite and efficient service
26 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Pat Sidhu, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Bilal was amazing guideing me thought a…
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very professional polite no rush knowledgeable on everything I ask and assisted me all the way through. So thank you for the excellent service
26 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Graham bulldog, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Sakina was helpful replacing my faulty…
Sakina was helpful replacing my faulty pods
24 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Rahul, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The agent Sakina was quick polite and…
The agent Sakina was quick polite and helpful. Answered my query efficiently.
24 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Andrew Lord, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Solved my problem very quickly and help…
Solved my problem very quickly and help me with the process as well it was very good with waiting
23 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Elena, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Sakina was extremely helpful and…
Sakina was extremely helpful and resolved my issue at pace
23 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Lara Alen, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Twice ordered
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm just deleting account with them and never order again. It's to many other companies with devices in this days.
4 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hello, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support. We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
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