Iris Reviews 

Please, please, please do Not order anything from this company. I wish I had read the reviews before I had.
The whole set up is beyond anything I have ever encountered before.
The company totally operates from China and whilst the marketing is, that it deals with " luxury" items they most definitely are not.
They have repeatedly refused to give me a returns address and have instead offered me a very small fraction of the money I have paid and told me that I can keep the goods that I dont want.
This company should be shut down and I will be consulting citizens advice and Google to see what can be done.
Absolute disgrace.

And now today I have received another unwanted item from them. It's just crazy. Am keeping a very close eye on my bank account as I do not want this item and most certainly do not want to pay for it.

I wouldn’t even give them one star. Complete scammers. Clothes are rubbish. Then they try and give you 50% back if you want to return them. After many emails they finally gave me an address in China - the goods will never get there. Absolutely scam

I would give no stars!! Clearly not a London based company. Ordered 2 weeks ago apparently in transit! No customer service. £100 spend for a wedding outfit! DO NOT BUY ANYTHING FROM THIS SO SAY LONDON BASED COMPANY!!! TOTAL SCAM!! 😡😡

I ordered 2 dresses from Iris Johanna on June 12, 2026. I have yet to receive either of them! I researched this co prior to placing my order, and Google said they were legit. Their website says they are based in Hudson Bay, NY, and that their products ship within 5-7 days. It has now been 3 weeks!

Iris Johanna has sent me numerous emails saying they "are sorry", and that my order has been "processed". However, the shipping co they use, SwiftX, says they have a request to pick up and deliver my order, but they do not know if it has been shipped or not.

I have notified the FTC, the BBB, my bank, and other government agencies.

This company is obviously a complete SCAM! I ordered these dresses to wear to my son's Celebration of Life, but I am now aware that I will not ever receive them!!

Whatever you do, do NOT order ANYTHING from Iris Johanna clothing!!
I do not want anyone else to fall for their SCAM and loose money!!

A TRUE SCAM!!!!! UPDATE- PLEASE READ!!

Well, I received my 2 dresses, and like a lot of other people, they were NOTHING like I ordered!!

I have shown my friends who saw the pictures from the Iris Johanna website, and they are agast at the absolute garbage I received! One of the dresses actually has stains right in the front and the back from a spill during their screen printing!! I did not order "screen printed" dresses!! These look like an elderly lady's house dress or nightgown.

They just want to give me 25% of my money back and let me keep their garbage!! NO!!!!

I am asking anyone who has scammed by this company, Iris Johanna, to please file a report on this site. I am actually considering filing a Class Action lawsuit. I am also going to go to my Congresswoman and ask her to help shut this website and business down so it won't be allowed to sell or distribute in the US!!

I have now seen soo many others who have been scammed, and this needs to stop. I did not read far enough to see all the complaints before I ordered my dresses.

Please help shut this website and business down, at least in the US!! Our country does not need these scammers selling in the US!!

A TOTAL SCAM! I tried to cancel this immediately after purchase as stated on their website that it can be cancelled before shipment and they refused several times with a generic message of too bad. They also state 100% satisfaction or refund too, also false. I’ve received this dress, which is a sorry polyester maxi slip dress with a “failed sobriety drunken sketch artist” lace lines 3D printed on as a design. Complete FAIL. Absolutely NOTHING like pictured, so a bait and switch. It’s a fraudulent design, a disgusting joke and a total ripoff catastrophe. Why do they even let them advertise this mess, it’s misleading and damaging. Don’t fall for this, don’t do it. You’ll regret it.

Absolutely terrible company should be shut down , never get anything you pay for AVOID AVOID AVOID TOTAL SCAMMERS TAKE YOUR MONEY BUT NEVER RECIVE ANY ITEMS

Wish I could put no stars
Avoid this company at all cost no response to emails says package delivered I have not received it I live in Bolton says it is in the south somewhere
Scam of a company they should be shut down

Placed an order and was scammed they clearly running some underground bullshit to scam everyone funny how my delivery was apparently delivered in London (where they are located) when the address on order was Lancashire says they have refunded but recieved no payment

The clothes at Iris are lovely and I have been a customer for many years. Their returns customer service definitely needs reviewing and improving. Emailed, rang and filled out an online form from their website but still no response. Not the kind of service that is expected of a good quality boutique like Iris.

DO NOT BUY FROM THIS PLACE I NEVER GOT MY PACKAGE IS A SCAM IS FALSE THEY STEAL YOUR MONEY!!!!!

The customer service has no response after I've received a wrong size item, I did not receive any refund or exchange. Very bad service.

Extremely overpriced. Very unwelcoming. Couldn’t believe the prices on some of the home decor products. And the clothes didn’t appear to be great quality. Didn’t spoil a nice afternoon in Hampstead with friends who live locally but would never go in there again. Shame when so many shops are so nice and welcoming.

Ordered some garden membrane with holes prominent through. Saw on Facebook. No sign of the order. No email to say delay. Poor service.

Don't purchase from this company unless you want to be spammed with marketing material. I have asked 3 times to be removed from all marketing material and despite being assured that I've been removed, I still receive pamphlets through the post. I regret purchasing from this company in 2022.

I shop locally at Iris and have mostly been pleased by my purchases. The staff are lovely in the Barnes shop and very approachable. I’m really disappointed to read about the refund situation with the company that others have experienced. They have a policy that if they don’t have a garment in a particular store they’ll bring it in from another but you have to buy it. I’ve turned this down in the past and now glad I did.
My beef is different. Nine months ago I bought a pollo neck jumper, not too fitted, not swamping either. Within three days it had bobbled so badly it looked terrible, I’ve never had a jumper wear so badly. I think it’s a wool and cashmere blend. I have to debobble it every time I wear it. For £250 it’s bad value. I’ll never buy their own brand knitwear again.

Intet svare til foto, tekst eller hvad de ellers lover. Farven var fesen. Ventetid over 2 md. Billig stof. Sendt fra Kina. Hold jer langt væk. De tager kun jeres penge fra jer 🤮

Jeg bestilte varer derfra omkring jul, og pengene for varerne blev hurtigt trukket fra min konto. Jeg har endnu ikke fået min varer. Hvis jeg skulle være så heldig at få dem, er leveringstiden alt for lang. Jeg har forstået, at de skulle være sendt fra Kina, men jeg tvivler.

Such a shame, this is a shop who until now I’ve loved ordering their clothes but this is the first time I’ve had to send something back and they will not process a refund or get back to me, order with caution! I certainly won’t again !

Kan absolut ikke anbefale at handle her. Bestilte tøj d. 2. Januar 2023. Penge er trukket 3. Januar 2023. Jeg har intet modtaget. Har haft kontakt med firma og de siger at varen er på vej 🥵