Be careful
your opening question to me for this review is "What went wrong this time?" Which implies that you normally have problems with either your product or your support.
I originally purchase the head set on Amazon. But once I wanted more info about microphone I started working with your company directly, When the controller is placed on a shirt pocket, I could hear others but I heard my own voice very loudly. So someone there responded I shoiuld try the adjustable microphone, they provided a link and the description of the adjustable mic was the same for the fixed mic. not vary convincing that you can't add a few words to discuss the adjustment and/or show a picture showing how it adjusts.
Then there is a billing concern that I am currently trying to address. I asked about you association with a company that is showing up on my credit card "Dongguadx 5Q xx" your response to my question about this tells me if I used PayPal then this "this is perfectly fine" but if I used a credit card then the payment would be through IRoger Hearing. I used a credit card, I don't even have PayPal account. So now I have to get my Credit Card company to involved to fight the charges.
Then on top of the I did finally order the adjustable mic, quantity of one, got one a few days ago but received another today, so I assume I will need to deal this shortly.
Antwoord van iRoger Hearing
Our warehouse did contact you and offered you free expedited shipping and a free extra omnidirectional mic, obviously because you ordered a directional bendable mic. They were hoping this would solve your problem better. However, he did not know that you had set your email to only accept incoming messages from people you have approved. Usually, normal buyers do not do that, so he thought you should have received the email. This is why you said you received an extra mic when you only ordered one.
We do have a description on our website stating that it is a bendable mic for directional sound, but you said we do not have that.
You contacted our customer support and sent us a machine code, asking if we are associated with the code you found on your credit card statement. Our support team did tell you that if you use PayPal as your credit card processor, they may use a dynamic descriptor instead of the merchant name. That is an issue between the PayPal gateway and your bank, which is out of our control.
For each of your transactions, you received a receipt with full details of your order that exactly match your credit card statement. I don’t know why you are saying you used your credit card directly with us—we do not process any credit cards directly on our website. All our payments are processed through PayPal and Stripe. You chose PayPal as your credit card processor, but you deny that you did that. You know everything, yet you pretend you know nothing about it.
This is a very good lesson for us: never offer any kindness for free.
