We had a great experience with Irro Coach charter service. I needed point to point transportation for my group of 22 adults and Irro made it easy and seamless. Our buses arrived clean and on time. Our... Toon meer
Bedrijf heeft geantwoord
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We had a PERFECT tour, 5 days in the Mosel, Germany. Our driver Ivan could not have been more efficient, helpful and kind. The bus was immaculate and beautifully driven. I have been on a lot of tours... Toon meer
Bedrijf heeft geantwoord
Alle Termine wurden eingehalten. Der Fahrer war freundlich und pünktlich. Der Bus für bis zu 17 Personen war in einem guten Zustand. Mini-Abstriche gibts für schlechten Radioempfang. Trotz starker Bee... Toon meer
Bedrijf heeft geantwoord
Schlechter geht es nicht. Fahrer wollte uns am 03.05.2026 für die Fahrt von Uelzen nach Lüchow kein Ticket ausstellen. Bezahlt haben wir 22,40. Nach unseren Drängen hat er uns ein Einzelticket für 8.2... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Contactgegevens
Dannenberger Straße 32, 29439, Lüchow, Duitsland
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Uitstekend
151 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Einwandfreier Service
Einwandfreier Service. Wir waren eine Reisegruppe von 20 Personen in Antwerpen und unser 3-Tägiges Rahmenprogramm hat sich aufgrund der Gegebenheiten oft geändert. Irro hat jeweils sehr spontan gehandelt und es geschafft, Ihren Service stets unseren Änderungen anzupassen. Die Kommunikation war durchgehend einfach und unkompliziert, egal ob per Mail oder per Telefon. Beide Fahrer waren immer pünktlich und zuvorkommend. Ein grosser Dank geht an Dimitri, der uns 2 Tage chauffiert hat und an Tessa, welche im Hintergrund mit unseren Änderungen jongliert hat.
25 juni 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Liebe Lamprecht Transport AG,
herzlichen Dank für Ihre wunderbare 5-Sterne-Bewertung und das tolle Feedback. Es freut uns sehr, dass wir Ihr Rahmenprogramm in Antwerpen flexibel und spontan begleiten konnten und die Kommunikation für Sie jederzeit einfach und unkompliziert war. Ein besonderes Dankeschön geben wir gerne an Dimitri für seinen großartigen Einsatz vor Ort und an Tessa für ihre zuverlässige Organisation im Hintergrund weiter.
Wir freuen uns schon jetzt darauf, Sie bei einer zukünftigen Reise wieder unterstützen zu dürfen.
Ihre Irro Charter Team
die Kommunikation war freundlich und…
die Kommunikation war freundlich und schnell.
27 juni 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Hallo H. Ringel,
vielen Dank für Ihre Bewertung und Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie unsere freundliche und schnelle Kommunikation schätzen. Wir arbeiten stetig daran, unseren Service weiter zu verbessern und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Ihre Irro Charter Team
Delivered - exactly as planned!
Everything went as planned. Secured priority pick up location in the heart of Rome during a busy time. Driver accommodated our needs and minor changes or requests.
4 mei 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Karen,
Thank you so much for your kind review!
We’re delighted to hear that everything went exactly as planned and that your experience with us in the heart of Rome met your expectations. Securing a priority pick-up in such a busy area is always a challenge, so we’re glad we could make it work smoothly for you. It’s also great to know our driver was accommodating and responsive to your needs and requests.
We truly appreciate your trust in Irro Charter and look forward to supporting your travel plans again in the future.
Warm regards,
Your Irro Charter Team
Schnell und kompetent
Wir haben für eine Gruppenveranstaltung erstmalig Irro Charter gebucht und gute Erfahrungen gemacht. Die Buchung und Abwicklung war schnell und reibungslos, der Busfahrer sehr freundlich und hat die Gruppe gem. Agenda stets pünktlich gefahren.
26 mei 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Vielen herzlichen Dank für Ihre positive Bewertung und das entgegengebrachte Vertrauen!
Es freut uns sehr zu hören, dass Sie mit unserem Service bei Ihrer ersten Buchung zufrieden waren und insbesondere die unkomplizierte Abwicklung sowie die Pünktlichkeit und Freundlichkeit unseres Fahrers hervorheben. Genau das ist unser Anspruch – zuverlässige und angenehme Gruppenreisen möglich zu machen.
Wir würden uns freuen, Sie auch bei zukünftigen Veranstaltungen wieder unterstützen zu dürfen!
Mit freundlichen Grüßen
Ihr Irro Charter Team
Strathmore University Academic Trip 2025 (Spain-France)
Irro Charter is a professional company and we are pleased with the experience. Nonetheless, I would like to highlight one unpleasant experience with one driver; When we arrived in Madrid, I bought a Spanish Sim from Lebara and I tried calling the driver (Sergio) by phone and Whatsapp, the driver was unresponsive, I made a number of calls to him but he still did not answer. When he finally did he directed us to go to the bus terminal, when I eventually found him he was just on phone and very upset about our delay. I am kindly suggesting that next time there is a pick-up from the airport could the driver please come at the departure exit with a sign reading Strathmore University. That way it will be easy to locate the driver and for the driver to lead us to the bus. Sergio the driver in fact left the shift to another driver. The rest of the drivers were superb and fantastic, Madrid to Pamplona and Pamplona to Paris and the drop offs within Paris. For the long trips e.g. Pamplona to Paris, we would kindly request to have a bus with a toilet in future. Overall, we are happy with the experience with Irro Charter however we would like to have Sergio the pick-up driver at the airport to be sanctioned because of his ill-mannered behaviour and unprofessionalism. We look forward to working with you once again in the future and keep up the good work.
5 mei 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Stephen,
Thank you very much for your detailed and thoughtful feedback – and for choosing Irro Charter for Strathmore University’s academic trip across Spain and France.
We are truly grateful for your kind words about the overall experience and are especially pleased to hear that most of our drivers delivered superb service throughout your journey. It’s always our goal to provide reliable, professional, and comfortable transport, and we’re delighted that this was your general impression.
At the same time, we sincerely regret the inconvenience caused by the initial airport pick-up in Madrid. Your comments regarding the difficulty in reaching the driver and the lack of a clear meeting point are well taken. Please accept our apologies for this situation — it does not reflect our standards of professionalism or the quality of service we aim to provide. Your suggestion of having the driver meet passengers at the airport with a sign is an excellent one, and we will make sure this becomes a standard practice moving forward.
Regarding the request for buses with onboard toilets for longer journeys, we fully understand and will take this into account for future planning to ensure greater comfort for your group.
Please rest assured that we will follow up internally on the matter involving the driver Sergio to ensure such conduct is not repeated. Feedback like yours is essential for helping us improve.
We truly value your partnership and are looking forward to supporting you again on future trips.
Warm regards,
Your Irro Charter Team
Spontan und Unkompliziert! :)
Klare Empfehlung!
Zwei Tage vor unserer Veranstaltung ist unser Shuttle-Bus ausgefallen – eine echte Herausforderung, vor allem, wenn man kurzfristig einen Ersatz für Nacht- und Wochenendfahrten braucht. Doch Roman Pils hat alles möglich gemacht – mit beeindruckendem Einsatz und einer unglaublich sympathischen Art. Dank ihm und seinem Team lief am Ende alles reibungslos. Wir sind super happy und sehr dankbar! Absolute Weiterempfehlung für diesen professionellen und zuverlässigen Service. Vielen Dank nochmals an Roman und das gesamte Team!
Beste Grüße :)
Nikki
6 maart 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Liebe Nikki,
herzlichen Dank für deine wunderbare Bewertung und die lieben Worte!
Es freut uns sehr zu lesen, dass wir euch in dieser spontanen Situation helfen konnten und alles reibungslos verlief. Gerade bei kurzfristigen Anfragen ist es uns ein besonderes Anliegen, mit Flexibilität, Engagement und einem Lächeln für unsere Kund:innen da zu sein – umso schöner, dass du genau das erlebt hast!
Ein großes Dankeschön auch von Roman – er hat sich sehr über dein Lob gefreut. Wir freuen uns schon auf ein nächstes Mal und stehen euch jederzeit wieder gerne zur Seite.
Beste Grüße zurück 😊
Dein Irro Charter Team
Kudos to Irro-Charter's customer…
Kudos to Irro-Charter's customer support team! They are responsive and helpful, making the booking process a breeze. A reliable partner for group travel.
27 februari 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Thank you so much, Anthony, for your kind words and thoughtful review!
We’re thrilled to hear that our customer support team made your booking experience smooth and easy. It’s always our goal to be a reliable and helpful partner for all your group travel needs, and your feedback truly means a lot to us.
We look forward to supporting your future journeys!
Your Irro Charter Team
Irro organised a fabulous bus trip
Irro organised a fabulous bus trip for us.
Everything went very well and the group enjoyed the trip and the day immensely.
Harry our driver gave excellent service and his English is very good.
We would certainly recommend Irro for anyone wanting a bus charter.
19 februari 2025
Review zonder uitnodiging
Antwoord van Irro Charter
Thank you, Julian, for your kind words.
We are delighted to hear that your group had a fantastic trip and enjoyed the experience. It’s great to know that Harry provided excellent service and made your journey even more enjoyable.
We truly appreciate your recommendation and look forward to welcoming you on board again in the future.
Your Irro Charter Team
Football Team Trip
I recently had the pleasure of utilizing the services of Irro and was thoroughly impressed with their exceptional service. From the moment of booking to the completion of our trip, every detail was meticulously handled with professionalism and care.
Our driver, Karl, was not only punctual and courteous but also incredibly knowledgeable about the area, ensuring a smooth and enjoyable journey. The bus itself was immaculate, comfortable, and equipped with all the amenities we could ask for, making our trip both relaxing and enjoyable.
Whether you’re planning a corporate outing, family reunion, or any group travel, I really recommend Irro. They truly exceed expectations in every aspect and guarantee a top-notch travel experience.
Thank you, Irro
5 oktober 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear T.S.,
Thank you so much for your wonderful review. We’re thrilled to hear that your football team’s trip was such a positive experience and that every aspect of the service—from the initial booking to the journey’s end—met your expectations. Karl will be delighted to know his punctuality, local knowledge, and professionalism made a lasting impression.
It’s also fantastic to hear the bus’s comfort and amenities added to the enjoyment of your trip. Your recommendation means a lot to us, and we look forward to the chance to assist you with future group travel plans.
Your Irro Charter Team
Truly Outsanding Service
I was able to completely co-ordinate my group touring from the USA before arriving in Europe. IRRO made it so easy and the result was truly outstanding and exemplary in every way. It is hard to find the words to say how extraordinarily good IRRO is as a charter company, and their people are with which to work.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Joseph,
Thank you very much for your generous review. We are delighted to hear that coordinating your group’s tour from the USA was smooth and that our team could make the experience truly outstanding for you. Providing a seamless and exceptional service is what we strive for, and it’s wonderful to know we met your expectations.
We look forward to the opportunity to serve you again on future travels.
Your Irro Charter Team
Unfortunately
Unfortunately, I cannot recommend this service. Despite numerous negative reviews, it appears that the company is actively removing them. My experience was especially disappointing due to the unprofessional conduct of the female manager who served me.
She was unable to communicate properly in Russian, and when my colleagues tried to speak to her in English, it was still unsuccessful and quite rude.
Perhaps the issue is that you don't want to serve clients from Russia, which have a market in Germany?
17 oktober 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Evdokia,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
Would not recommend for corporate events/events which require strict agendas and smooth communication
We are an event company and often book different forms of transportations across Europe, US, and Asia. This is the first time we have not been able to find a way to communicate with a provider. From driver being late to multiple miscommunications about arrival and departure times, to then being charged extra for the arrival of the bus earlier than requested on one of the days. You also cannot get to talk to any management as it seems that 1 person does multiple things and does not care to find a solution. This is the first time we are writing a negative feedback to anyone. This company might be ok for some travel tours etc but for corporate events and bookings which require precision and proper correspondence, they are simply not knowledgeable enough.
19 september 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Alek,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
All service was good and price good.
My group was very satisfied with the service.
21 mei 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Tõnis Randala,
Thank you for your kind review and the 5-star rating. We are delighted to hear that your group was satisfied with our service and found the pricing to be good. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future.
Your Irro Charter Team
horrible experience and expensive
horrible experience and expensive
12 september 2023
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Juan Antonio Tortella Balbas,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
Good service.
They worked together well for us. The driver showed up punctually and was driving safety as planned.
We would like to work with them again.
31 juli 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Kyoko,
Thank you for your wonderful review and the 5-star rating. We are pleased to hear that you were satisfied with our service and that our driver was punctual and prioritized safety. It’s great to know that you’d like to work with us again, and we look forward to the opportunity to assist you in the future.
Your Irro Charter Team
We found IRRO Charter and learn about
We found IRRO Charter and learn about the service from internet and booked a coach from 28 February 2024 to 02 March 2024 when we were traveling on business trip from Zurich to Munich to Frankfurt and then to Berlin. The coach was clean, convenient and the driver was professional. There is no toilet in the bus but the bus stop was a very nice experience. Clean toilet and good selections of food and snacks. I think there is no WIFI in our bus, maybe you can request it. We will definitely book IRRO Charter again for our next trip in Europe.
28 februari 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Bali Events Master,
Thank you for your wonderful 5-star review. We are delighted that you found our service through the internet and had a great experience during your business trip from Zurich to Munich, Frankfurt, and Berlin. It's great to hear that the coach was clean and convenient, and that our driver provided professional service.
We appreciate your feedback regarding the Wi-Fi and toilet, and we're glad that your stops along the way were pleasant. We look forward to welcoming you again on your next trip in Europe.
Your Irro Charter Team
Our driver, Alberto Guerroeri, was fabulous!
Our driver, Alberto Guerrieri, for our custom group tour of Italy, was beyond fabulous! He made our trip exceptional. So knowledgeable, professional, and personable. Alberto assisted with every step of each day to make our itinerary perfect for our group. We will definitely request Alberto for our next group tour. Thank you, Irro Charter!
Dawn, of Worldwide Travel Ventures, llc.
5 september 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Bali Events Master,
Thank you for your wonderful 5-star review. We are delighted that you found our service through the internet and had a great experience during your business trip from Zurich to Munich, Frankfurt, and Berlin. It's great to hear that the coach was clean and convenient, and that our driver provided professional service.
We appreciate your feedback regarding the Wi-Fi and toilet, and we're glad that your stops along the way were pleasant. We look forward to welcoming you again on your next trip in Europe.
Your Irro Charter Team
Top service
Good communication during the booking process, good busses and drivers. Very accurate and trustworthy.
4 mei 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Fanney G.,
Thank you for your 5-star review and kind words. We are thrilled to hear that you were satisfied with our communication, buses, and drivers. It's wonderful to know that you found our service accurate and trustworthy.
We look forward to serving you again in the future.
Your Irro Charter Team
The bus ride was great
The bus ride was great! Clean and comfortable and more than met our needs. Our driver was great. He was safe and curious. He was prompt and we had no problems with any of our pick ups or drop offs.
28 mei 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Dear Stephen,
Thank you for your 5-star review. We’re delighted to hear that the bus ride was clean, comfortable, and met all your needs. We're also glad that our driver provided safe, courteous, and prompt service, ensuring smooth pickups and drop-offs.
We appreciate your kind feedback and look forward to serving you again.
Your Irro Charter Team
Zweimal haben wir in den letzten beiden…
Zweimal haben wir in den letzten beiden Jahren einen Bus bei Irro Charter für eine 6tägige Exkursion mit Studierenden besorgt. Beide Male war die Zusammenarbeit mit dem Busfahrer sehr schwierig. Offensichtlich hatte er von seinem Einsatz nur Stunden vorher erfahren. Einmal musste er die Fahrt für private Besorgungen unterbrechen, ohne dem Reiseleiter oder dem Jotel Bescheid zu geben. Es scheint, als habe keine vorherige Einweisung stattgefunden. So haben sich die Fahrer mehrmals geweigert, die Fahrt wie gebucht durchzuführen. Ihr Umgang mit den Gästen war ausnehmend unfreundlich. Der Ablauf der Reise musste gegen den Busfahrer durchgesetzt werden. Ich kann Irro Charter daher nicht empfehlen.
8 april 2024
Review zonder uitnodiging
Antwoord van Irro Charter
Lieber Hanspeter,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns sehr leid zu hören, dass es bei Ihren beiden Exkursionen zu Schwierigkeiten in der Zusammenarbeit mit unseren Fahrern gekommen ist. Das entspricht keinesfalls unseren Ansprüchen an Professionalität und Service.
Wir nehmen Ihr Feedback sehr ernst und werden die geschilderten Vorfälle intern prüfen, um solche Situationen in Zukunft zu vermeiden. Die Zufriedenheit unserer Kunden steht für uns an oberster Stelle, und wir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten.
Vielen Dank noch einmal für Ihr offenes Feedback.
Ihr Irro Charter Team
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