Isabella London Reviews 

PLEASE, PLEASE, PLEASE DO NOT buy anything from this company. They are a complete scam!! They really need an investigation by Trading Standards. I ordered a jumper on 24 April and received it on 2 May
I have never seen anything as ghastly in all my life!! It was advertised as knit which suggests to me wool but it was not knitted. I am small and ordered the smallest size which was a size 8. When it came it was more a size 20 but I was never going to wear it, it was so awful!! When I emailed them to get the return address they offered me a 20% reduction. I refused and asked for the return address, they then offered me a 25% reduction again I refused and asked for the return address as I wanted a complete refund as advertised on their website. They they sent me the address to return it which is in CHINA!! I told them I wasn't sending it to China but they didn't want to know. After a lot of emails I eventually settled for a 25% reduction, so I wouldn't have to deal with them again. I honestly think these reviews should be passed to the police as they are criminals.
YOU HAVE BEEN WARNED!
STAY AWAY FROM THIS SITE!!

Needs trading standards looking into, they are using illegal misleading advertising, imported real rubbish.
PLEASE DON'T FALL FOR THERE ADVERTISING....no labels...no invoice...

I have not received my parcel it's been 3 weeks when I asked for refund they said I could not have one I think this firm is a scam Google should not be transmitting this fir.

Vey unsatisfactory service and reliability of this business ordered close to a month ago and still not received my clothes, when EVER I GET THE ITEMS I WILL SEND BACK as I am sure the quality of these items are shite as I just found out that it’s coming from China and not the uk,,, false advertising an online shop named Isabella London
DO NOT SHOP ON THIS QUESTIONABLE BUSINESS

Unfortunately a very poorly made item, cheap fabric and the item I bought was huge!!! They said they would change it for a small fee (£10) but don’t stock an extra small size. I wish I had read the reviews before purchasing.

I recently ordered black trousers but the sizing was completely wrong. But it was impossible to send them back. After numerous e mails and realising the enormous cost to return them i have 'very' relunctantly settled for a 25% refund. Although i havent had thet yet either. Please dont order from this company,they'll rip you off.

I recently ordered 2 tops from this company. The parcel took 3 weeks to arrive and I was so disappointed withe both items.
The colours were garish although the photos looked softly coloured, the material was very flimsy, not silky and quite see-through plus there was no shaping, the Size 18 was even too big on my Size 22 friend!
I am aware that the return is my responsibility yet Isabella of LONDON want me to return the parcel to China.
That will teach me to double check Trustpilot reviews in future.

THIS COMPANY IS A SCAM!!!!
CHEAP, NASTY, CLOTHING AND THE SIZING IS WAY OFF !!!
THEY MAKE IT IMPOSSIBLE TO RETURN ITEMS, AND EVEN IF YOU DID RETURN IT WOULD COST ME £26.10 PER PARCEL, ABSOLUTELY SHOCKING!
AVOID THIS COMPANY AT ALL COSTS.

If I could have given a zero I would have waited nearly a month to get them. The quality is absolutely rubbish worth £5 if lucky

DO NOT BUY from this company. This company make money by selling cheap nasty clothing that is not sized correctly and nothing like what is advertised. When it arrived and I realised I had been scammed and asked to send it back they tried 3 times to offer a reduction (maximum 25%). I said no I wanted to send it back which is when they sent me a return address in China and at my cost. They added if they didn't receive the goods because it got stopped at customs I wouldn't get my refund. 75% of everyone's money for a load of rubbish, they must be coining it in. They don't want the clothes back.

Please do not order from this company!!!! The name suggests they are a UK company so why when I wanted to return a poor quality item did I then need to send it overseas to Asia at my own expense might I add??? I have been told by them that item is at customs without telling me when it will go ftom customs to their warehouse. They have been offering me 25% refund for weeks and now when I said I would accept this to at least get some form of refund apprantely I am outwith 30 days I can't even get that.
Disgusting customer service with poor quality products do please do not buy from this website.

SCAM!!! did not receive my item and they said they will send another one but would not provide tracking details, when I asked for a refund they said there is a problem with there banking system! Stay away from this company! Total scam!!

An absolute scam company . I ordered a ‘ coat ‘ which eventually came . It’s nothing like the picture or description. I requested to send it back .. I had 3 different offers of keeping it and getting a small refund . I refused ! The garment was appalling . Cheap looking and nothing like the picture .
I eventually sent it back on 3/1 / 26 … at a cost of £12.60 via Royal Mail tracked ! On 13th Jan it arrived in China. It has been in customs since that date - pending …, Isabella will not issue a refund until the actually receive it . So basically I’ve lost the £40 for the jacket , £12.60 postage and no jacket !!
I have had numerous emails back and forth , but all they say is about their refund policy and they are sorry !
I’m sorry that I ever bought from them ! I will never use them again .. and suggest that no one uses them . An absolute waste of time and money ! Definite scammers !!

I ordered 3 soft and cosy sweaters and what arrived were not soft and cosy anything I have tried to return them but they keep putting me off and I paid over £90 they are rubbish

I purchased a coat £79.99 since December and I never received it. Its a scam company. I was exchanging emails with someone called Ant -customer support who was assuring me that I will receive the item and asking me not to complain or report them. I waited 4 months for the coat and never received it. Please DO NOT BUY from the website. ITS A SCAM COMPANY

Terrible company, DO NOT ORDER from them. Items do not look like what they advertise and it’s not London based. Returns are complicated and either way you WILL loose out:

Very waste services . I have ordered a product on last December and never arrived . Requested many times for the order or refund and they always reply to wait until receive the products but never received till now . Very unsatisfied and fraud site. I lost my money . Never refer to anyone .

Worse retailer not trustworthy at all. I have been waiting for my parcel since December and it’s never arrived now they asked me to do manual return from my bank side . Never going to place order with them again.

I strongly advise against shopping from Isabella London. The company appears to be based in China and does not deliver products as shown in their advertisements. The items I received were of very poor quality and did not match what was advertised.
When requesting a refund, they only offer 25% of the purchase value, and the customer is required to pay the return shipping costs. Additionally, their company name and branding closely resemble another legitimate company, Isobel London, which caused confusion and led me to mistakenly place an order with them.
Please be cautious before purchasing from this website.

0 stars if possible. DISGUSTING company. Website is a lie. Not based in London, but are based in China. They send you the wrong product and expect you to pay for return shipping to China. Ridiculous. And when you ask explain they sent an incorrect product they proceed to say they will give you 20% of your refund only… wow AVOID