Isaberry Reviews 53

Poor service. Initially responded to emails over concerns about delivery etc. soon the they stopped replying to my emails. The company is misleading and isn’t based in the UK. Avoid!!!

Nothing like the item ordered - item shown looked well made - the item received was nothing like it, cheap and nasty and just in an envelope - contacted customer services twice as no instructions with it (it was a bunion corrector - tried to follow the video I managed to find again but it wasn't the same product so it didn't make sense) - STILL waiting for a reply from a week ago which I am obviously not going to get reading all the reviews. Do not waste your money and buy from this Company - £25 wasted but lesson learned !

Would give 0 stars if possible. I ordered denture set 1st they sent to wrong address 2nd they told me it was my job to track down my package. The post office gave me address it was shipped back to and it was a company that not even associated with isaberry.uk.com. not offered a refund or replacement at all and ignored for weeks at a time until I got an email at 2:45 a.m that their team is looking into it!!! This place is a scam!!! DO NOT ORDER ANYTHING FROM THEM!!

Wish I had seen the reviews before I ordered an outfit I wanted for a special event. Like others, I thought it was a UK based company but the item eventually arrived from Singapore, all screwed up in a plastic bag, cheap quality material and nothing like the picture and description. It arrived too late but there was no way I would have worn it. Now waiting for a reply from them regarding refund, which from reading other reviews I probably will not get.

Item took a long time to arrive and when it did, it was very poor quality. I have contacted them 3 times asking to return and get a refund. They have not responded.

I purchased the little robot dog for my granddaughter, I will never by online toys again. The product looks nothing like the advert online, the packaging looked like someone had open it all torn. I soon as I saw the toy I knew I had bought a cheap and nasty inport. The company should not be called Issabella of London, in it based in Singapore. I doubt I will even get a reply to my emails sent let alone a refund. Avoid Avoid.

Appalling service.
Faulty goods requested a refund and after approximately 10 emails they offered me 50% refund and keep the faulty item.
The item is poor quality and I don't want it.

Same experience as Sarah (5/12/25) Strongly advise you dont use Isaberry. Misleading website. Item was cheap tat and arrived in damaged box. Company originally offered 30% refund, then 50% when I argued. Could only get a full refund if I returned item to China....Terrible

I ordered the literary advent calendar (Reg price $120 usd; sale $59.98). It states:
-"Each of the 25 palm-sized classics (1.75"x2.25") is a delicate replica that captures original cover designs..."
-From the FAQ: "Are the books real, readable classics? Yes, the calendar contains 25 palm-sized classics from literary giants like Jane Austen, Charles Dickens, and Emily Brontë."

The images show hard-bound, miniature books, with gold tree-ties attached to each book. What I received:
-Poorly printed, miniature paper copies--no hard cover--100% paper with a hole punched in the corner.
-Out of the 25 books, only 3 have the proper spelling of the title and author.
-The tree-tie is an unattached string that you have to tie through a hole punched through the paper.
-The books contain only 3 chapters, and they are truncated.
-Obviously AI-designed, as the titles and/or author's names are completely incorrect, or illegible with a variation of incorrect letters and symbols.

COLLOSAL waste of money.

If I could have not put a star I wouldn’t. Terrible company the product I brought when it finally turned up after a couple of weeks not 3/5 days it was cheap and not fit for purpose nothing like the advertised product. I have been emailing for a week to return the goods for a refund they are ignoring my messages .DO NOT ORDER FROM THIS COMPANY.

Complete scam do not buy from this company. They advertised as .co.uk but are based in China. The items supplied are nothing like the advertised description and photographs. To get a refund you have to pay return postage to China. Customer care take 2 days to get back to you and will try and barter with you by offering a gift voucher for future purchases, then a partial refund but will not issue a full return.🚫 🚫

Another misleading rip off company!!! Stay away!! Misleading pictures ..not uk ..everything comes from China!!! After waiting for delivery (from China!!) Bottle not big enough to do a small car bonnet let alone a full car! Why can someone many websites get away with this false advertising,not disclosing ots actually Chinese rubbish!!!

Communication regarding the order was good, although delivery took a long time. This was because the product was coming from Singapore not within the uk, though I didn’t know this when ordering. The product (literary advent calendar) looked good on the outside but the individual ‘books’ were nothing like the online photos and are gift tags with a few pages of tiny text stapled inside. The online product looked great, the reality a seriously poor fake.

Climbing Santa- does not climb- complete rip off. Is an Asian company masquerading behind a uk website.
Paid £40 for something that you would not pay £5 for if you saw it. Sincerely regret not checking here first.

Not even one star, wished I had checked before ordering. Total scam. I ordered the fake fern plants at a reduced price. They are pathetic and not worth a pound if you bought them here. Lesson learnt unfortunately.

Just ordered an advent calendar from this company, which I saw on Pinterest . Apparently it was p reduced from £60 to £28.50, then saw the same thing on Amazon for £4.95. Wish I'd checked this first. Look elsewhere for products rather than ordering from Isaberry xx

Ordered a mini bookcase advent calendar with mini classic books after seeing an impressive advert. After waiting for it to arrive for 25 days I realised it was one big scam when the item arrived. Actual product was nothing like the advert. Just tiny printed papers stapled together!! I immediately asked for a refund and they've gone quiet now for days. I have sent many emails asking for a refund but nothing so far. Please don't buy anything from this company! It's a scam. I wish I could share the pictures of it.

I feel so stupid that I did not check with Trustpilot if this company was a genuine good retailer. It took weeks for my item to arrive and the ElivateEase set of 3 bras claimed to be a 36D but when they eventually arrived the cups would only cover a postage stamp. Looking at the other returns challenges from customers I don't think I will bother a return and put it down to a lesson learned and being scammed

They sent the wrong product which did not work and refused a full refund. After several emails they would only offer 50% refund or I would have to wait until the item was delivered to china. Their quibble free returns really did not work. Really poor company to deal with, do not trust them

If I could write a review that was less than one star this would be it.
Don't order the "FOREVER FRESH FERN" In any size, it is not as described, reported to uk trading standards.