I SAY FASHION Reviews 667

Antwoord van I SAY FASHION

26 mrt 2025

Hi Helma,

Thank you so much for your feedback and review.

You mention that you didn’t receive any notifications regarding your shipment and that the communication you did receive was in English. It’s a bit difficult for me to look into this without access to the specific emails or notifications, but you're more than welcome to forward them to us at care@isay.dk if you'd like us to investigate further.

Please note that we are a Danish company, and our customer service communicates in either Danish or English.

As a customer, you choose your preferred delivery method and pickup location during the checkout process. According to the tracking information, your parcel was delivered to the selected pickup point, which is also stated in your order confirmation.

We’re happy to hear that the trousers fit you well and that you’re enjoying them! If you could send us a more detailed description of the notifications (or lack thereof) from GLS, we’d be happy to look into it and see if we can find an explanation or solution.

For future orders, please note that we offer delivery to various pickup points, so you’re always welcome to choose the one most convenient for you – hopefully making the experience even better next time 🥰

Warm regards,

Maria // I SAY

Antwoord van I SAY FASHION

4 feb 2025

Hi Inge,

Thank you for your review.

I just want to clarify that we do not have the option to choose the delivery method or pick-up location on behalf of our customers. This is something each customer selects during the order process. Based on the address you provided, our system suggests a range of available pick-up points, allowing you to choose your preferred location.

I have reviewed your order and can confirm that you selected delivery to a pick-up point in Zevenhuizen, which is also stated in your order confirmation.

If you have any questions, please don’t hesitate to reach out to our customer service!

Wishing you a wonderful day! 😊

Best regards,
Maria // I SAY

Antwoord van I SAY FASHION

9 jan 2025

Dear Customer,

If you’re having any issues with your delivery, please don’t hesitate to reach out to us at care@isay.dk. We’d be happy to assist you in resolving the matter. Unfortunately, we’re unable to access your information through this review 🥰

We look forward to hearing from you and helping you out!

Best regards,
Maria // I SAY

Antwoord van I SAY FASHION

Geüpdatet op 9 jan 2025

Dear Customer,

If you’re experiencing any issues with your delivery, please feel free to send us an email at care@isay.dk so we can assist you in resolving the matter. Unfortunately, we don’t have access to your information through this review 🥰

We look forward to hearing from you and getting the chance to help you!

Best regards,
Maria // I SAY

Antwoord van I SAY FASHION

27 sep 2024

Hi Denise,

Thank you for your review, though we are, of course, sorry to hear about your experience. We always encourage our customers to reach out to our customer service if there’s an issue with the clothing. We are always here to listen and happy to help find a solution.

I would also encourage you to do the same in this case. Unfortunately, I don’t have any information about the order or dress in question, so I am unable to assess the situation. Please feel free to send us some pictures and a description of what you’ve experienced. It’s important to us that our customers never feel let down, and of course, the items should live up to the expected quality after washing.

We hope you’ll give us a chance to help and investigate the matter further. We look forward to hearing from you 🥰

Best regards,
Maria // I SAY

Antwoord van I SAY FASHION

23 aug 2024

Hi GO,

I'm truly sorry to hear that you've had a disappointing experience with us, and I completely understand your frustration. We are always available via email, phone, and chat, and I have personally reviewed our emails but unfortunately couldn’t find any unanswered inquiries from you. It seems like a mistake has occurred, and we sincerely apologize for that. We always strive to respond to all inquiries and handle any complaints promptly. Therefore, I kindly ask you to send us an email again at care@isay.dk, so we can address the issues you've encountered. We look forward to hearing from you 🥰

Best regards,
Maria // I SAY

Antwoord van I SAY FASHION

12 jul 2024

Hi Jose,

I am of course incredibly sorry for your review. Unfortunately, I cannot find an inquiry from you to our customer service. Without your information, I cannot investigate your order and shipment, so I would strongly recommend that you write to our customer service team at care@isay.dk. Give them a chance to assist you and find out why your order has been delayes. I hope you will do this so we can help you as soon as possible 🥰

Best wishes,
Maria // I SAY

Antwoord van I SAY FASHION

15 apr 2024

Hallo Gera,

Bedankt voor uw recensie. Wij zijn erg blij om te horen dat u een positieve ervaring bij ons heeft gehad. Wij streven er altijd naar om onze klanten zo goed mogelijk en zo snel mogelijk tegemoet te komen. Wij zien u graag weer terug in de winkel!

Beste wensen
Maria // I SAY

Antwoord van I SAY FASHION

5 sep 2023

Hi Mandy,
Thank you for taking your time to write about your experience. We really appreciate it. And we hope to see you again on the shop 🥰
Best,
Maria // I SAY