ISC Sales Reviews 101

I worked with Haleigh on getting some enclosures ordered. We needed the parts shipped ASAP and she stayed on top of the order and helped me to be sure it was processed as soon as possible. Also, Brenda in accounts receivables was lovely to communicate with! I look forward to working with you in the future! Thank you!!

Their return policies are horrible, if they take a return you’re faced with a restocking fee and you have to pay postage. On many products they will not take an exchange at all. Ridiculous.

For the second year in a row I ordered a case of furnace filters from ISC. I had such a good experience last year that I reordered and, once again, I was not disappointed. Their price is competitive, they offered a wide range of sizes, and the convenience of having the filters on hand as opposed to having to take multiple trips to the store makes running a household so easy. The company kept me apprised of the status of my order and I appreciated the quick turnaround time.

I recently purchased the metal filtered fan package 500 for my workshop, the quality of this fan package is good and I think filtration works as it should. The installation was easy. Shipping was fast and I had no issue with my order.

I recently purchased the MERV14 Koch Filter and have been thoroughly satisfied with my experience. I appreciated the clear product descriptions and specifications, which helped me make an informed decision.

Good selection, hard to find items NOT hard to find here.

Ordered a supposedly brand new Karcher vacuum. The box arrived completely tattered. One of the vacuum buckle was completely broken off and sitting on the bottom of the box. When I reached out to customer service, I received little to no help to correct the problem, be reimbursed, or even exchange the product. I should have just bought this product at a slightly higher price from amazon to avoid this dilemma.

Update: company reached out 1.5 months afterwards, regarding damaged product and gave a full replacement. I did not need to send back the damaged product either.

I asked for the same product as last time I ordered, was sent a different product. Was told I had to pay 20% restock and freight to return and exchange. I started the quoteing proces via internet, was emailed and told I would be contacted. The contact was made by phone and it was then my word against theirs. I would suggest keeping the sales and quotes on some digital format to avoid these type of issues. We were ultimately able to modify the product to fit our needs and avoid the exchange, but I would imagine most customers would not be able to do what we did.

I writing to let you know how much I appreciate the outstanding service that Haleigh provide me, very courteous, attentive and friendly.
I get my order under the estimated ETA
I definitely recommend ISC

Best Regards,
Luis Gonzalez
Possible General Construction
510 776-2135

I called to order a Winco WL22000VE-03/C generator. I talked with Haleigh Jablonski a sales rep on the phone, since I noticed that the web page had a picture of the WL22000VE-03/C was actually a WL22000VE-03/A. I wanted to make sure that I was getting the right generator and did not feel comfortable ordering over the internet since the pictures were wrong. She recognized that the 80 amp breaker for the generator in the picture was different than the 100 amp breaker in the WL22000VE-03/C. She had an explanation for the webpage error and proceeded to comfort me in knowing that the generator that I order was correct. She also applied available discounts that were available for the order. I can't be happier with my buying experience with ICS Sales and Haleigh Jablonski.

I am very pleased with my recent purchase of Shelco filter cartridges. Their shipping was fast, and the price was fair.

I was extremely impressed with the level of customer service I received while purchasing some Koch filters on ISC Sales' website. Their customer support team was knowledgeable, polite, and very responsive

Haleigh J. was Great to work with figuring out the generator that would work best for my needs. Very helpfull ! Very Good buying experience!

Received a damaged product and it could result in a OSAH fine for me. Was told they couldn't do anything but offer touch up paint which I'm not sure how that will cover a dent. Sucks to pay for a new machine this expensive and receive it damaged with no support. Wont purchase from here again that's for sure.

The company I work for ordered an air conditioner. After we received the air conditioner, we received a call that they were attempting to charge the credit card for 8k and it was being declined. They also said that the product was sitting waiting to be shipped. The amount had already cleared the card in August. The company told us that it was their POLICY to lie to customers that the product would not be shipped until payment is received (we had already received the product). The 8k included over $200 in credit card fees that had not been discussed when getting the quote. They after leaving us on hold for half an hour told us that we still owed $400 in shipping fees. We will not be doing business with them again.

Very nice vacuum Karcher NT40 /1

Do not expect to select the "Urgent" delivery and get your stuff urgently. I ordered on a Thursday and did not receive the order until the following Wednesday. They assured me that this fell within their Urgent delivery policy. It didn't ship until Monday and it was shipped via FedEx ground. They did refund the $250 that I paid for "Urgent" delivery.

I never recieved my connectors for the battery nor did i get the housing for the battery itself kknda of a big deal!!!!!!

I got my gloves in a timely fashion. Happy with my purchase.

Great service, thank you.