Isla Silver made me a beautiful ring from their range but with a swap of a gemstone. The ring arrived today and wow, it’s absolutely beautiful and fits so well! Thank you so much, I love it, it’s beau... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Seems like a legit company. No problem with ordering, etc. However, the silver bracelet less than solid, silver seemed pliable and skimpy, and the stones in the bracelet were beyond tiny. Edit: R... Toon meer
Bedrijf heeft geantwoord
Beautiful products. Easy to buy. Nice photos to illustrate the items to make purchases better
Customer service was excellent! I didn’t know what size of ring would be best given the width of the band. Excellent advice given. Unfortunately, whilst the ring fit fine I prefer to wear jewellery l... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Handcrafted sterling silver jewellery inspired by the beauty found in nature.
Contactgegevens
Verenigd Koninkrijk
- admin@islasilver.com
- islasilver.com
4,6
Uitstekend
232 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful products
Beautiful products. Easy to buy. Nice photos to illustrate the items to make purchases better
6 november 2026
I would not recommend this company
I would not recommend this company. I ordered a pair of earrings, which whilst pretty were not of the standard of quality for the price paid.
They also offered a wrapping and message service for £ 6.50. The gift arrived with the most shocking and poorly wrapped gift that you can imagine . It was tatty and unprofessional and must have cost less than 50p. It was mouth droppingly poor.
I have contacted their customer services 3 times by email and have received no response.
The message was typed on the invoice. All in all a very poor and disappointing first time shop with this company.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Isla Silver
We're sorry to hear that your first experience with Isla Silver has been disappointing.
Unfortunately, your previous emails were directed to our spam folder, which meant we hadn't seen them. We sincerely apologise for the lack of response and have now replied to you directly.
Our gift wrapping is an optional service, with a photograph displayed at checkout so customers can see how their jewellery will be presented. The complimentary gift message option is printed onto the invoice included with the order.
We're sorry the presentation wasn't to your expectations. As mentioned in our email, we'd be happy to review photographs of how your gift arrived to see if anything fell short of our usual standards.
We take pride in the quality of our handcrafted jewellery and the care we put into every order, so we're naturally disappointed to hear your experience hasn't reflected this.
Kind regards,
The Isla Silver Team
Beautiful Jewellery
Excellent service. Jewelry chosen and dispatched within 48 hours. Easy ordering and a great variety to chose from.
7 oktober 2026
Bespoke ring - absolutely beautiful, I couldn’t be more pleased! Thank you 🤩
Isla Silver made me a beautiful ring from their range but with a swap of a gemstone. The ring arrived today and wow, it’s absolutely beautiful and fits so well! Thank you so much, I love it, it’s beautiful and I’ll be a returning customer!
2 oktober 2026
Beautiful ring
Beautiful ring, altered to my specification and efficient, friendly service
2 oktober 2026
Beautifully made and presented
Beautifully made and presented. Really quick service .I have ordered from isla silver many times and never had any problems - a quality company.
2 oktober 2026
I love Isla Silver and have returned a…
I love Isla Silver and have returned a number of times to buy new pieces. The quality is excellent and the styles unique.
5 augustus 2026
Thin and poor quality and poor customer service
I ordered a ring for my son's wedding which arrived on time and was very pretty. However, it was incredibly thin.
I wore the ring on his wedding day which was a joyful occasion that did include a lot of clapping. At the end of the night the ring had split in two places and had become misshapen. I was so upset.
Having been in correspondence with the company they offered to repair the ring for £55 and continue to question my integrity when I said I only wore the ring once to the wedding. They have refused either a refund or a to repair the ring at their cost. They also have ignored my request to be put in touch with the owner/manager.
Seriously disappointed and would not recommend.
9 september 2026
Review zonder uitnodiging
Antwoord van Isla Silver
We’re very sorry to hear how disappointed you have been, as we never want a customer to feel this way about either their jewellery or the service they receive from us.
When the ring was returned to us, we carefully inspected it to understand what had caused the break. Unfortunately, the ring was significantly misshapen and bent, with visible scratching and signs of heavier wear. This type of distortion places considerable pressure on the shank and can ultimately cause the metal to split. Based on its condition, we were unable to determine the break to be the result of a manufacturing fault.
We would never wish to question a customer’s integrity, and we are sorry if our correspondence gave you that impression. Our assessment was based solely on the physical condition of the ring when it was returned to us.
We did offer to repair the ring so that it could be worn again; however, as the damage was consistent with accidental damage/heavier wear rather than a manufacturing defect, this would be a chargeable repair.
We appreciate that this was not the outcome you had hoped for, particularly as the ring was purchased for such a special occasion. However, having received and carefully assessed the ring in person, we do stand by the repair options offered.
Is a legit company, and......
Seems like a legit company. No problem with ordering, etc. However, the silver bracelet less than solid, silver seemed pliable and skimpy, and the stones in the bracelet were beyond tiny.
Edit: Recognizing now that Trustpilot is not the platform for commenting on how well the purchase matched my expectations and personal taste. The company has been thoughtful and prompt in its response. There are no concerns about it being a legit business with good practices. Thank you for the opportunity to correct my initial input.
4 augustus 2026
Antwoord van Isla Silver
Hi Kathrine,
Thank you for your feedback. We’re sorry to hear that the bracelet wasn’t quite what you were expecting.
All of our silver jewellery is handcrafted using genuine 925 Sterling Silver by skilled artisans, and we take great pride in the quality and craftsmanship of every piece. Sterling Silver is naturally a more malleable precious metal, and this particular bracelet has been designed with a finer, more delicate profile. The gemstones are also intentionally petite as part of the design.
We completely appreciate that jewellery is very personal and that the style may not be for everyone. If you’re unhappy with your purchase, please feel free to get in touch with us directly and we’ll be very happy to help with a return, provided it falls within our returns policy.
Kind regards,
Daisy
Easy transaction and beautiful jewellry.
4 augustus 2026
Opal jewellery
Purchased some opal jewellery for my wife, she absolutely loved it!
Fast delivery, great quality and great prices.
Many thanks!
6 juli 2026
Beautiful ring
Beautiful ring! I'm really pleased with it. Delivery was quick. I will definitely be buying again
1 juli 2026
Great service.
From placing order after looking at amazing jewellery to select for a present, everything went smoothly and quickly. Couldn't fault it. Would use again.
8 juni 2026
Very pretty earrings
Saw an ad on Social Media, paid the website a visit, just mainly to have a browse. Ended up buying a pair of topaz earrings. With the discount received I thought they were a very fair price. They arrived today and exceeded my expectations. They’re dainty and very beautiful. I’ll make sure to visit the website again for sure. Ordering through to delivery was first class.
4 juni 2026
Could not have had a better experience
Could not have had a better experience. I bought a moonstone necklace for myself which I love, it's one of my favourite pieces of jewellery. It is so beautifully crafted and such a unique piece. I then bought my friend one for her 30th and the team could not have been more amazing at helping me get it to Australia for her. Thank you so much for everything
20 mei 2026
Review zonder uitnodiging
Beautifully crafted earrings
I'm very pleased with the blue fire opal earrings I chose. (The opal catches the light as I move my head.)The opal colour matches exactly that as shown on line, they are well made and good quality. I particularly like the little clip on the back which secures the hook in place.
11 mei 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.