Isolaworld Reviews 

7
TrustScore 2.5 uit 5

2,5

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Bedrijfsgegevens

  1. Kledingmarkt

Geschreven door het bedrijf

Isola World is an online swimwear brand dedicated to creating stylish, confidence-boosting swimwear for women. We combine flattering designs, premium materials, and thoughtful craftsmanship to deliver comfortable, high-quality bikinis and one-piece swimsuits that help women look and feel their best. Our mission is to make finding beautiful, supportive swimwear effortless, with exceptional customer service and a seamless shopping experience.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

7 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,5

Alle reviews

(7)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Save yourself time and money and don’t…

Save yourself time and money and don’t buy from this company. Shipping took forever, there was tracking data provided but it didn’t actually track the shipment. After waiting for weeks I finally received three suits. They seem to have significant quality control issues with sizing and the fabric on one of them was very uncomfortable. When I asked for my easy return it required multiple emails back and forth and ultimately me having to pay for return shipping to China without any guarantee that I would actually be refunded my money. I was offered store credit if I wanted to keep the suits but why would I want more unusable items?

9 september 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Corrie,

Thank you for sharing your feedback. We’re very sorry to hear that you experienced issues with the delivery, sizing, and quality of the swimsuits, as well as difficulties with the return process.

We sincerely apologise for the frustration this caused. We’d really appreciate the opportunity to look into your case and see how we can assist.

Please send us an email with your order details so we can review everything and help you further.

- Sofia

Beoordeeld met 1 van de 5 sterren

Slow, unreliable service

I placed my order on August 14th and still have not received my order. I can not get any answers on when it will arrive. I have a tracking number that shows steps sometimes and then other times says "order not found". I have been told different things about my order on different occasions. I am moving, so if I my order is delivered to my old address, I may or may not receive my order. They can't tell me how it is being shipped and whether it will arrive via USPS or some other carrier. Very frustrating. I have asked for a refund multiple times and told I could not get one because my order has already shipped. I would not recommend this company to anyone.

14 augustus 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Tracy,

Thank you for sharing your feedback. We’re very sorry to hear about the delays, inconsistent tracking updates, and the uncertainty around your delivery.

We sincerely apologise for the frustration this has caused, especially with your upcoming move. We’d really appreciate the opportunity to look into your order and see how we can assist.

Please send us an email with your order details so we can review your case and help resolve this for you.

- Sofia

Beoordeeld met 1 van de 5 sterren

This is a complete scam

This is a complete scam. Do not order from them. I ordered two weeks ago, and they keep sending me 'updates' about the order and saying it is 'processing.' Still no valid shipping info. I am reporting it to my credit card, but wanted to save anyone else from making the same mistake. Do not order from this fraudulent company.

1 augustus 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Janelle,

Thank you for sharing your feedback. We’re very sorry to hear about the delay and the frustration caused by the lack of clear shipping updates.

Our standard delivery timeframe is 8–12 business days, and tracking information can sometimes take a few business days to become active.

We have already sent you an email follow-up about the exact updates of your order.

Best regards,
Team Isola

Beoordeeld met 2 van de 5 sterren

Company is a scam!! You may get merchandise but…

Cute suit but according to their size chart it is way off and if you are in between sizes it is recommended to size up. Now I’m stuck with a large suit that doesn’t fit. Their website clearly states “no hassle and free returns” they told me to keep the suit that is at least 2 sizes too big and that I would owe them another $8 for processing fees for the exchange. Ignoring what their website explicitly states. Buyer beware!! Also, no tracking info, no email confirmation of order was ever sent to me!! I was charged and the suit did show up! But that’s it. This is a bad company that doesn’t deserve business made from China!

It gets even better now they are trying to take down my Trust Pilot review. Funny how a reference # is being requested yet I wasn’t given one. I can expect a full return when I mail it back. Which means I have to pay for shipping. Or pay $8 in processing fees for the “free return no hassle exchange” or get a store credit which is great in their eyes-yet if that suit doesn’t fit I’m back to square one. Again, I have spoken round and round with this company via email. Do NOT do business with them. I have a feeling there are not many reviews because if you write a bad one they just take it down on Trust Pilot.

5 augustus 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Katie,

Thank you for sharing your feedback. We’re sorry to hear that the sizing did not work out for you and that you were disappointed with the exchange process.

We understand your frustration, especially regarding the additional processing fee. We’d be happy to review your case and see what we can do to assist you with the sizing issue.

Please send us an email with your order number so our team can look into the details, including the exchange and your order confirmation/tracking information.

Best regards,
Team Isola

Beoordeeld met 3 van de 5 sterren

Very close to perfect

I ordered the textured bikini Set in black because the fresh textured finish looked different from the basic swimwear i already owned. In person, the design is clean and flattering. The stretchy lining feels comfortable the high waist stays smooth, and the seams keep their shape after swimming. My order arrived after a short carrier delay and was protected even though the outer mailer was slightly scuffed. Support helped me correct my shipping address before the order went out.

8 juli 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Elena,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying your Textured Bikini Set and that you love the design, comfort, and fit.

We’re also glad our support team was able to help correct your shipping address before your order was dispatched. Thank you for your patience with the carrier delay and for taking the time to share such detailed feedback.

We truly appreciate your support and hope you continue to enjoy your bikini!

Best regards,
Team Isola

Beoordeeld met 1 van de 5 sterren

Not easy returns

On the website they show a 60 day easy return. It is not easy. In fact, you have to go through a process of returning and they “assess” and then you have to pay to return. It cost me $40 to make a return because I had to send them back to China. Do NOT buy from them

8 augustus 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Jenna,

Thank you for sharing your feedback. We’re very sorry to hear that you found the return process difficult and that you incurred unexpected return shipping costs.

We sincerely apologize for the frustration this caused. We’d appreciate the opportunity to look into your experience and see if there’s anything we can do to assist.

Please send us an email with your order details so our team can review your case and help you further.

Best regards,
Team Isola

Beoordeeld met 1 van de 5 sterren

HORRIBLE BUYING AND CUSTOMER SERVICE EXPERIENCE!

My experience with this company so far has been a disaster! I placed my order 2 weeks ago - still no delivery. At the end of my order, they asked if I wanted a discount on one of the items I'd ordered, so I answered yes. Well, that turned out to be a scam to add ANOTHER of the items I'd ordered at the discounted price noted! And there's no way to then back out of that once that ruse is discovered. Then I did not receive any confirmation of my order, so re-entered it. Apparently they think I placed two orders, so have now charged me TWICE, duplicated my order, and thus far delivered NOTHING. Very distressing experience thus far! I contacted them immediately about the duplicated (discounted) item, and they said it was already too late because my order had been processed. But no sign of delivery, just duplicated charges on my credit card! STAY AWAY!

24 juli 2026
Review zonder uitnodiging
Logo Isolaworld

Antwoord van Isolaworld

Hi Trevor,

Thank you for your feedback. We're sorry to hear about the confusion surrounding your order and the frustration this has caused.

Regarding the discount, the offer is intended for an additional item at the discounted price, so it may have been misunderstood during checkout. We also send order confirmations by email. If an email address was not provided during checkout and only a phone number was entered, the confirmation would not have been sent by email.

That said, we'd be happy to look into the duplicated orders and charges for you. Please send us your order number or the contact phone number used when placing the order, and we'll check the details and assist you further.

Best regards,
Team Isola

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