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AssistME – Official Istanbul Airport Meet & Greet Service Provider, offering travelers a smooth, fast, and personalized airport experience since 2019. As the official sales channel for Istanbul Airport’s Meet & Greet services, we handle every detail from the moment passengers step off the plane. Our professional greeters meet guests at the arrival gate, assist through Fast Track immigration, help with baggage coordination, and ensure a seamless transition to their driver or next flight. Whether arriving, departing, or transiting through Istanbul Airport (IST), AssistME guarantees efficiency, comfort, and exceptional service at every step. Trusted by travel agencies, airlines, and VIP travelers worldwide, our 24/7 operations and multilingual team ensure a stress-free journey for every passenger.
TAYA KADIN CAD, NO:110A ISTANBUL AIRPORT (IST) / TURKIYE, ISTANBUL, Turkije
4,3
18 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The gentleman who was meeting me provided a great and pleasant service. He was very helpful and accommodated my requests. I'm not in a very good physical shape, so he helped me every step and made me feel very comfortable and taken care of. I highly recommend him and your service in general. I would use it again. Thank you!
Antwoord van Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
Fast, convenient and organized, I only managed to make it to my connecting flight because of this service.
Antwoord van Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
Great service! I booked them for my mom and asked them to keep me updated about her, and they did. I also asked them to connect her to the free airport WiFi, and they were able to help with that as well.
Antwoord van Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
It is really convenient to use their services, especially if you have a short layover at Istanbul Airport.
Antwoord van Istanbul Airport AssistME
Thank you for taking the time to share your feedback. We truly appreciate it and value all comments from our customers.
Istanbul Airport AssistME Team
Terrible service and very unprofessional! Stay away!
Guys they even lie in the responses to avoid facing the truth. Worst-company and service ever!
Antwoord van Istanbul Airport AssistME
Dear Adriano,
We’re very sorry to read your review and that you felt let down – this is not the experience we want for any of our guests.
Regarding your booking, our team informed you by e-mail that your Turkish Airlines flight was not cancelled. You requested to reschedule the service, however this request was made within 24 hours of the service time. According to our Terms & Conditions – which all guests accept at the time of booking – changes and rescheduling are unfortunately not possible in the last 24 hours.
It is also important to mention that the Meet & Greet service at Istanbul Airport did not take place at all, as the booking was not used. Therefore, your comment does not reflect an actual on-site service experience, but rather a disagreement with the change/cancellation rules that apply equally to all customers.
If you would like us to review the details of your booking once again, please contact our customer care team with your reservation number via the contact details on our website – we will gladly check everything step by step.
Kind regards,
AssistME Team
Antwoord van Istanbul Airport AssistME
Dear Nasser,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our service perfect and professional.
It was a pleasure to assist you at Istanbul Airport and we hope to welcome you again on your next trip.
Kind regards,
AssistME Team
Antwoord van Istanbul Airport AssistME
Dear Toni,
Thank you very much for your kind feedback. We’re glad to hear that you found our team helpful and responsive.
It was a pleasure to assist you at Istanbul Airport and we look forward to welcoming you again on your future journeys.
Kind regards,
AssistME Team
Antwoord van Istanbul Airport AssistME
Dear Daria,
Thank you so much for your kind feedback!
We truly appreciate it and are glad you were satisfied with our service.
Hope to see you again on your next trip through Istanbul Airport!
Kind regards,
AssistME Team
They provide good services in addition to their polite agents.
Won't be the last time choosing their services.
Antwoord van Istanbul Airport AssistME
Dear Ekbal,
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with both our service quality and our team’s hospitality. It’s a pleasure to know we’ll be seeing you again soon.
Kind regards,
AssistME Team
Very smooth experience from start to finish. The assistant met us right on time and handled everything perfectly.
Antwoord van Istanbul Airport AssistME
Dear Tugba,
We’re so glad to hear that everything went smoothly and on time! Thank you for sharing your experience — it truly means a lot to our team. We look forward to assisting you again on your next trip.
Kind regards,
AssistME Team
Perfect meet & greet service at Istanbul Airport! No stress, no waiting. Totally worth it.
Antwoord van Istanbul Airport AssistME
Dear Mehmet G.,
Thank you so much for sharing your experience! We’re delighted to know that everything went smoothly and that you enjoyed a stress-free journey. Your satisfaction is our biggest reward.
Looking forward to assisting you again soon!
Kind regards,
AssistME Team
Fast service and friendly staff. Thank you
Antwoord van Istanbul Airport AssistME
Dear Bagcicek,
Thank you for your kind words! We’re happy to hear that you were pleased with our fast and friendly service. Hope to see you again on your next trip!
Kind regards,
AssistME Team
I did not get the service that I paid for! Horrible experience and WILL NEVER BUY AGAIN!!! THIS IS A SCAM!!!
Antwoord van Istanbul Airport AssistME
Dear Mija M.,
We’re sorry to hear that you’re not satisfied with your experience. Please contact us directly at info@istanbulairportassistme.com so we can understand what happened and assist you.
Our team is always available and happy to help resolve any issues quickly.
Kind regards,
AssistME Team
The agent was too friendly, respectful and helpful
Antwoord van Istanbul Airport AssistME
Dear Shorouk H.,
Thank you so much for your kind words! We’re really happy to hear that our agent made your experience smooth and pleasant. Your feedback means a lot to our team.
We look forward to welcoming you again on your next trip!
Kind regards,
AssistME Team
It was really easy to book and pay the services. The welcome agent was very professional and sincere. I’m using their service every time, saves my time and makes every journey hassle free. Writing this so good ones should be acknowledged and appreciated 👍🏼
Antwoord van Istanbul Airport AssistME
Dear Guest,
Thank you so much for your kind words and for taking the time to share your experience with AssistME. We truly appreciate your trust and continued support.
We’re delighted to hear that booking and payment were easy, and that our welcome agent made your journey smooth and stress-free. It means a lot to know our efforts are noticed and appreciated.
We look forward to welcoming you again soon and continuing to make every trip through Istanbul Airport as comfortable and seamless as possible.
Warm regards,
AssistME Customer Relations Team
www.istanbulairportassistme.com
I got Arrival assistance on 17 Sep, all was good. Assistant and buggy staff were helpful. Just buggy car should be used at more areas, it is not allowed at all parts of the airport.
Antwoord van Istanbul Airport AssistME
Dear Guest,
Thank you very much for sharing your feedback and for choosing AssistME. We’re delighted to hear that our assistant and buggy staff were helpful during your arrival.
Regarding buggy use — please note that, as per airport authority regulations, buggy vehicles are only permitted in designated areas within the terminal. Our team always operates within those approved zones to ensure compliance and passenger safety.
We truly appreciate your understanding and kind words, and we look forward to welcoming you again on your next trip through Istanbul Airport.
Warm regards,
AssistME Customer Relations Team
www.istanbulairportassistme.com
I made a last minute Transit MG reservation but the staff was so helpful and took my reservation. Instructions were very clear. Thnxxx.
Antwoord van Istanbul Airport AssistME
Dear Guest,
Thank you for choosing AssistME and for sharing your experience with us.
We’re delighted to hear that you were satisfied with our Meet & Greet service and our team’s assistance.
Your feedback means a lot to us, and we’ll continue doing our best to make every journey smooth, fast, and comfortable.
We look forward to welcoming you again on your next trip through Istanbul Airport!
Warm regards,
AssistME Customer Relations Team
www.istanbulairportassistme.com
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