IT'SUGAR Reviews 4

The store itself is quite charming and very eccentric. I was easily able to find items to purchase for my grandsons as I was visiting San Francisco and wanted to get them some souvenirs for them.

A security guard was posted inside the entrance (which will be significant here in a moment.)

My purchase was completed by paying with my Discover card. I did not require a receipt (DUMB) because I had already received the text alert that my payment was processed. After leaving the store casually, I got about 5-6 stores down the sidewalk when I heard the clerk behind me, "Ma'am, ma'am your payment didn't go through!" Which I was confused about, but if that were the case, I wanted to correct the situation.

Why did she herself chase me?

Why didn't she tell the security guard to fetch me?

The clerk claimed that my transaction was "pending" (Isn't that how that works???) So, wanting to make my life easier, I offered to pay with my debit card, determined I would contact Discover to get that charge reversed if it did eventually go through (WHICH IT DID). The clerk then claimed that my debit card had been declined (WHICH IT WASN'T) as I had received the text alert for that transaction too! Another clerk joined the group and claimed we'd have to scan it all again on a different computer and charge a different card. Well, but this time I knew I wasn't going to offer a 3rd form of payment. The debit transaction has now been completed as well even though IT'sugar claimed it was declined.

In short, I did not get ANY merchandise from this store, and I've paid for it TWICE.

Proceed with Caution and always get your receipt!

We live around the corner from IT’SUGAR Victoria Gardens. I purchased a gift card for my Neice on-line. Once I received the email confirmation, it states it can ONLY be used on-line. I immediately emailed customer service to refund as my niece doesn’t use a computer. I assumed we could have redeemed the gift card in the store. IT’SUGAR did not want to consider my situation and denied a simple refund. They need to make it clear that it’s for on-line only. Plus they charge A LOT for shipping candy.

I love this place and love working here. But the pay is horrible, you don't make enough and we are always short staffed because of it. Even if you go up to a higher position, you only make another 1 or 2 dollars more that's it. We don't even get to accept or keep tips that are given to us, and it's rare too. The tips go to the owner.

Lots of cool things to purchase online. Great customer service!