I ordered bluegum wood to be used in a fireplace which, according to the claims made on the website, is dry. The wood could not be used because it is wet - moisture content ranging between 25 - 45% o... Toon meer
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Lees wat reviewers zeggen
I purchased 30 bags of bluegum. Great price for the quality and quantity. Delivery was fast (I expected 2-3 days but it came the next day) and the delivery man was very friendly and helpful. 100% will... Toon meer
Prompt attention and quick response to my order plus options for payment. When the wood arrived timeously, it was stacked neatly and the COD payment was accepted by the driver who was most polite.
Thank you to Jack’s Instant Lawn, from the ordering process to installation happened in one day, their communication is very fast. My new lawn looks very nice. Thank you guys. Have already recommended... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We supply instant lawn and dry fire wood to the whole of Gauteng as well as surrounding areas. With us, you are assured of a top quality instant lawn supply. If you have a few areas which need care and attention or need an entire lawn do not hesitate to contact us we can assist you and show you that grass is evergreen with us.
Contactgegevens
4,2
Goed
66 reviews
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Poor communication
Work was scheduled from 10:00 - 11:45. The team arrived almost an hour after the deadline time. Even when I followed up by phone, they did not arrive at the revised time. Neither did the driver phoned me as promised by Jack.
I was not informed about any treatment/aftercare post installation of the grass.
1.Improve by being on time as agreed
2. Let the customer know in advance if you run late. Communicate.
3. Give advice regarding aftercare like:
a. How often to water the grass after planting.
b. When can the grass be cut for the first time.
c. How short to cut the grass
d. Must I apply fertilizer and which fertilizer
15 oktober 2025
Overall awesome service
Order process fantastic. Payment process fantastic especially as you only pay on completion of the job.
Communication process not the best, could do better. The labourers were dropped off at around 09h30 but delivery of grass and compost only arrived after 17h00
11 oktober 2025
Excellent service!
Excellent service from placing the order to the delivery and installation.
Will definitely recommend Jacks Instant Lawn.
9 oktober 2025
It was an enjoyable experience with the…
It was an enjoyable experience with the team being punctual znd delivering great service.
6 oktober 2025
Good communication.
Good communication.
Grass and compost delivered and installed well.
Workers were friendly.
5 oktober 2025
Great service
3 oktober 2025
Good Service
Delivered a good product, on time and as promised for a reasonable price. Happy to recommend this company.
11 september 2025
LM Berea Installation
I am happy with the LM that was planted and the overall service was good, the overall process was just a bit lacking in the communication department. Good service nonetheless.
11 september 2025
Friendly team, but some delays and rushed finish
The team that came to install grass in my garden was very friendly and helpful, which I really appreciated. Unfortunately, they arrived with the wrong type of grass at first and had to fetch the correct one, which delayed the job until around 4 in the afternoon. Because of the late start, the work felt a little rushed, and some areas weren’t rolled down as evenly as they could have been. That said, the overall job wasn’t bad, and I’m hopeful that the grass will settle and grow well.
12 september 2025
Very Professional and deliver exactly…
Very Professional and deliver exactly what they say they deliver. I am very impressed with the service
3 september 2025
Communication was excellent and service…
Communication was excellent and service was great.
29 augustus 2025
Wood Bag Weight
I ordered 50 x 8 Kg's Bags of Blue Gum Dry Firewood but those weighed, were close to 6 kg's!
24 augustus 2025
Antwoord van Jacks Instant Lawn
Hi Antony,
Thank you for your feedback. We're truly sorry to hear about your experience.
As we explained in our follow-up emails, our firewood is sold based on bag size (Volumetric weight) rather than exact weight, since weight can vary depending on the moisture content and wood density. For example, if the firewood is wet, a bag may weigh up to 13kg, while extremely dry wood can weigh as little as 5kg even though the volume per bag remains the same.
We also reached out and offered to collect the firewood and provide a refund, but did not receive a response.
Our goal is always to ensure customers are happy with both our service and products, and we remain available should you wish to arrange a collection or discuss this further.
Helpful and prompt.
23 augustus 2025
Firewood - Jacks
Extremely easy with very good service and a quick delivery.
Very efficient.
11 augustus 2025
As always fast and well priced...
As always fast, helpful and very well priced, a pleasure dealing with them.
17 juli 2025
Friendly
Friendly. Competent staff.
The order process was easy and good good quality and was delivered the very next day. Wil use them again. 💃
13 juli 2025
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