Jack StonehouseReviews 

Dealing with Jack Stonehouse has been an absolute pleasure. The 5000 bthu AC unit was delivered carefully ahead of schedule and it performs like a dream.
i thoroughly recommend this Company and this product

Purchase a pergola easy to install had a issue with a part missing contacted customer services via email and was posted out the part without any issues within a couple of days fitted this part and finished the installation.
Very professional customer services and I would highly recommend this company

Absolute scam of a company, I paid for a outdoor storage box a month ago , I paid extra for fast delivery within 2/3 days, I haven’t received the product and over 2 weeks now customer service tell me your product was stuck in delivery offered a refund or to redeliver the product, another two weeks and nothing. DO BOT BUY FROM THIS GARBAGE COMPANY

Extremely quick and wonderfully experience, I would definatley be using jack Stonehouse again.

Wish I'd read the reviews before ordering a swingchair from them. Ordered and paid for, nothing since. They obviously use Evri, because as a cowboy outfit they are cheap, for deliveries, and once they have your money that's it. Never again.

Good item, quick delivery.
Admittedly tracking comms could be improved as the package arrived when we didn’t even know it had been shipped.

Right price, quality product, quick delivery, what more could you want?

We bought the 3x2.5m electric awning and are very happy with it. The quality is excellent and it is very easy to fit once you read the instructions properly!
I did not at first and made a mistake by drilling out the metal brackets to fit a bigger bolt.
I contacted the company and admitted the fault was mine but they very kindly sent out a new set of brackets free of charge!

Appalling company with Zero customer service.
Ordered a parasol in mid May, got tracking info a few days later which for a few weeks didn’t change.
I contacted the shipping company who said they had returned the package to Jack Stonehouse as the packing was faulty so advised me to contact jack stonehouse.
Could not get through on the phone as I just says they are busy and no one to take the call and then the call ends. Even tried at 09.33 when the phone lines open at 09.30!!!!
I did get a reply to an e-mail apologising for the delay and asked if I wanted a refund or still wanted it. They did not seem to be aware it had been returned back to them, until I informed them about the response I got from the shipping company!!!
I asked them to re send a new one but still not had a reply.
AVOID AVOID AVOID Jack Stonehouse.
I wish I had checked the reviews before I ordered as my complaint seems to be a re occurring theme!!
Would give them zero stars if I could.

Bought the egg chair and can honestly say it is such a beautiful piece of furniture! The transaction was smooth and lovely staff!

I ordered 2 air conditioning units and have so far only received 1! Not happy as am currently £200 down without an air conditioning unit- have emailed but just been told to contact fedex. They have now confirmed it’s now most likely lost and I cannot get through on the phone to Jack Stonehouse to get this sorted !

Got an AC unit for the heatwave and it’s really good. Fast with delivery 👌

Recently purchased a fan, fast delivery, works perfectly and amazing qualify. Would definitely recommend

I have recently purchased a fan and I cannot recommend enough! It arrived promptly and was exactly what I was hoping for. I can definitely recommend.

Delivery was delayed by two days , The Driver explained they were short of drivers,All good in the end very pleased

Placed an order in May and paid for speedy delivery. Almost 3 weeks later it’s still not arrived and I can’t get hold of the company, I’ve tried to call and email multiple times but I’m receiving no response!

Brought the 500BTU Air Con Unit
Really please nice and easy to set up and use, delivery was good too.

Order placed for Air conditioner during the "heat wave".
Delivery service was excellent and Air con unit is excellent, exactly what I needed.

Extremely disappointed with Jack Stonehouse. I ordered a brand-new heater, but it arrived rusted, damaged, and clearly second-hand. Their phone lines are completely closed, directing customers to email instead. I have emailed their customer service team on the 8th, 9th, 10th, and 11th of June asking for this to be resolved, but I have received nothing but one automated response. Hopefully they will see this and contact me soon.

Good news Jack Stonehouse emailed and gave me a call, which was nice. They have gone over and above what I would have expected & now the matter has now been resolved. Thank you.

Very good ordering process and the golf trolley is great. My 1st one lasted over 8 years so no brainer to get another. They are let down by Fed Ex though, the courier is extremely chaotic regarding delivery dates and told an outright lie when they said they tried to deliver it but I wasn't in. Would use Jack Stonehouse again, but please get rid of your courier