Jacuzzi® Reviews 1.332

Daren was excellent. He arrived on time. Fixed the problem. Explained to us how to work the swim spa. He had an excellent manner, friendly and efficient. We had confidence that he knew how to tackle the problem from the start and he did not let us down. A job very well done. Thank you!

easy transaction. after emailing for information a prompt reply helped order

Prompt service and always provide a good product.

Spent a lot of money had to use returns for one product. Cost £8 to return. A week later no acknowledgment email no refund. Emailed company - no response 😔

Two weeks later I receive an email after several of mine to say they are looking into it. But nothing further. And still no refund after five weeks

I bought my Jacuzzi two weeks ago and I have to say the service has been amazing

I would highly recommend this company if you are thinking of getting yourself a tub
Sales man Mark was very friendly and professional

Good delivery, great product

I went in to understand the difference between a few Jacuzzis and the features they have. Steve showed me around the tubs and what the options on each of them were. Steve was very helpful and knowledgable regarding the Tubs and updated me all the way through the installation progress.

Easily found the products I was looking for on their website. Fast delivery. Would use them again.

Ordered some parts for my J300. Came quick and comprehensively packed.
Good value for money. I will continue to use Jaccuzzi for all my equipment and spare parts.

Customer service is poor. Once you've purchased and have your funds they don't seem to exist. Customer service response is ultra slow. Been waiting 6months for a part

I am extremely pleased with my Jacuzzi and the whole experience from start to finish. The customer service was absolutely amazing. Steven and the team were fantastic. very professional, helpful, and supportive throughout the entire process. They made everything smooth and stress-free, answering all my questions and ensuring everything went perfectly.

It’s rare to receive such outstanding customer service these days, but Steven, John, Adams and the team truly went above and beyond. I am very happy with my purchase and would highly recommend them to anyone considering a Jacuzzi. Thank you again for such a great experience!

Looking for a new hot tub in Bents garden centre, Steve and team were super helpful and explained the differences between all the different models, helping us to make an informed decision.

Fast delivery

I ordered 3 filters and only received 2, raised this with customer services then had to wait another week for the 3rd one with no update or timescale given. Not impressed!

Kevin the Jacuzzi engineer, was very professional and resolved the installation mistake immediately.

Excellent Service.

Very easy to order products and postage is also as it states no issues or concerns at all would highly recommend

I noticed several cracks in my Hydropool swim spa back in November 2025. Since then, I have spent months chasing both the dealer and the manufacturer through numerous phone calls and emails, yet nothing has been repaired.

I spoke with multiple people at Jacuzzi, and Stacey Raven assured me they would arrange for someone to come out and inspect the crack again. I was then given the engineer’s number, only to receive false promises and no actual appointment to repair the damage. Every week there seems to be a different excuse.

Customer service has been appalling throughout this entire process. As this was purchased on finance, I will now be contacting the finance company to help resolve the situation.

Good service but had to wait 4 months for part

Ordered on a Monday arrived next day brilliant service will use again when needed.