Japan Plaza UK Reviews 9

Despicable company

Edit: This company would try to take down 1 star review or get the customer to do so but i guess the is review stays since this is how I feel about this company :) enjoy the 1 star

[Reply] 20 May

Thank you for your reply.

As mentioned in my original review, this item was a Christmas present.
As we have already explained, the power sometimes cut off and sometimes does not cut off. If it were only for short use, we could tolerate it, but not for extended periods. That is why we contacted your customer service for assistance, within a guarantee period.

Please refer our email below we sent to you last week.

"Of course, we have been using the cooker for the past few months, and we have encountered the electrical connection problems sporadically. We intend to keep the cooker for a long time, and we feel that this problem with the connection cannot be tolerated continually. "

Regarding the call‑out, you informed us as follows.

"A call-out inspection service at your address (£30), for a basic visual inspection."

We were advised to pay a call‑out charge for an issue that falls within the one‑year guarantee period for the product you sold us.
As we are based in London, on 15th May, we offered to bring the cooker and the cord to your London address at no cost to you, but this offer was declined.

We kindly request that you take this matter forward and help us reach a proper resolution rather than creating further delays. All we are asking for is the correct cord. We simply want to use this rice cooker reliably for a long time.

It may also be helpful for future customers if you could include photos of the cord on your website, so people know exactly what they will receive.

We look forward to hearing from you and resolving this issue promptly. As mentioned, our only request is a cord that fits properly and does not lose power during cooking.

We would greatly appreciate your support.

[Original Review] 19 May

My friend bought me a Zojirushi Rice Cooker NS‑ZAQ10 Japanese made, from Japan Plaza as a Christmas gift. When I first used it in January 2026, I noticed that the power cord does not connect well into the cooker. The connection is loose, unstable, and causes the cooker to lose power sometimes, in the middle of cooking. The plug holes on the supplied cord appear too large for the cooker’s socket, not making a proper connection for a power.

I reported this to Japan Plaza’s Customer Service team (Great Portland Street, London) and provided clear photos and videos, as requested by them, showing the defective connection. Despite the product being well within its one‑year guarantee, they refused to replace the faulty cord they supplied. Instead, they asked me to pay for a new cable + shipping as a replacement.

This is extremely disappointing. A one‑year guarantee should cover a manufacturing or compatibility fault, especially one involving electrical safety. Japan Plaza’s refusal to take responsibility has left us feeling let down, and we will continue to pursue a proper resolution.

All we are requesting is a safe, compatible power cord for the cooker we were sold.

Ordering was easy and they were very quick in responding to any questions regarding delivery . Rice cooked arrived without any issues .. All good & thank you.

Absolutely great product so glad I bought it.

best rice i've ever had and japan plaza uk responded with in minute when customs where holding my item making it late to inform me on the situation when i asked and no hidden fee

The delivery was a couple of days delay but it was due to Easter season so it wasn’t their issue. And when I contacted them by an email, they immediately replied even it was on the weekend. I am very happy with my purchase! If someone wanted to purchase good quality Japanese rice cooker, I will definitely recommend this company.

I am so pleased with my Shaun the Sheep Farmageddon figures! They are excellent! And the shipping was very fast and promt ! Delighted ! Will absolut use Plazajapan again!!!

I have purchased from Japan Plaza on 3 occasions and have no complaints, delivery to the UK can be slow but products have been well packed.

Do not buy from this trader unless 100% sure no returns. Return & Refund procedure is problematic! In fact, increasingly angry by their open-ended reply.
1. Trading name is misleading - easily confused with Plaza Japan's 5 star rating. Not a Japanese company. I placed the order without reading their pages long return & refund policy because of Japanese' positive reputation in business.
2. 'Made in Japan' products are cheap quality. Photos & descriptions do not fully reflects the sizes and quality.
3. Beware only offer 7 days return policy, and credit card charges will be deducted, which should not be customers' responsibility. Their return policy is not legal. British Consumer law for online shopping is 14 days, with full refund including delivery charges.
4. Owner is being difficult with return issue, such as, so far two exchange of emails, still no confirmation of return address, and ask for photo proof of return items, which are 7 of them. Speaking from more than 20 years of online shopping, nowadays, only rogue traders demand for photo proof.
Summary: I have learnt from avoiding 'rogue' traders, but this time was misleded by the trading name. Fortunately, the order is only worth about £35. So glad, I didn't place the order for a £300 Hiroshi rice cooker. Cant imagine how helpful Japan Plaza will be if anything goes wrong with the cooker, which imported from Hong Kong, with no local guarantee.