I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
Bedrijf heeft geantwoord
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Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
Bedrijf heeft geantwoord
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Japebo.com
Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our customer service. Your satisfaction is very important to us, and we look forward to assisting you again in the future.
I did not like the$20.00 shipping…
I did not like the$20.00 shipping charge. That was more than what I purchased and I would not have selected a $20.00 shipping charge on purpose. Some how I was tricked or I didn't see the shipping options.
24 augustus 2025
Antwoord van Japebo.com
Hi Pete,
Thank you for your feedback. I completely understand your concern about the shipping cost. At the moment, DHL Express ($20) is the only shipping option we can offer to the US, and the price is always shown clearly at checkout before payment is completed.
That said, I truly appreciate you sharing your experience. We’re continuously working on making our delivery options more flexible and affordable, and your feedback helps us in that process.
Kind regards,
Thomas – Japebo.com
Awesome Customer Service
Placed online order during the weekend (Saturday) in Malaysia, received the order intact and in a timely manner via DHL Express the following Wednesday evening, local time. Excellent customer service provided by Demi and Jacob! Kudos to Demi and Jacob for their prompt responses to my e-mails.
24 augustus 2025
Antwoord van Japebo.com
Thank you so much for your fantastic review! We’re thrilled to hear that your order reached you so quickly via DHL Express, and that you were happy with both the service and communication.
Demi and Jacob will be especially pleased to know their support made a difference – we’ll be sure to pass along your kind words. We truly appreciate your feedback and look forward to serving you again in the future.
Best regards,
Team Japebo
The dongle works perfectly
The dongle works perfectly! I shut my phone bluetooth off to avoid interference and it works every time
22 augustus 2025
Antwoord van Japebo.com
Hi Jeffrey,
Thank you for your detailed feedback! We’re delighted to hear the dongle is working perfectly and that you’ve found a great way to avoid interference. We look forward to welcoming you back soon!
Best regards,
The Japebo Support
Only and Excellent Source of Hearing Aids
The rechargeable batteries were delivered to my mother's home. This is the only store that carries batteries for her hearing aids. We are very thankful for their excellet service.
22 augustus 2025
Antwoord van Japebo.com
Hi ,
Thank you so much for your thoughtful review! We’re delighted we could provide the rechargeable batteries your mother needs, and it’s wonderful to know our service has been helpful.
Warmest regards,
The Japebo Team
Quality product
22 augustus 2025
Antwoord van Japebo.com
Hi there,
We appreciate your feedback and are pleased that you found your item of high quality.
Thanks,
The Japebo Team
Ordered the wrong part.
Ordered the wrong part.
The company are ignoring my request to return the item.
I would be very wary of this company. They have no customer service.
I have contacted customer service many times , they do not want to supply return information. After 3 attempts I have been given an address, but no return reference or other identifying information for the return. Avoid
3 september 2025
Review zonder uitnodiging
Antwoord van Japebo.com
Hello Mr R D
We will be happy to help you return or replacement of your products.
Just contact us on info@japebo.com and we will gladly help you.
Kind regards
Thomas - Japebo
Still haven’t received the item I…
Still haven’t received the item I ordered, it’s been over a month
14 augustus 2025
Antwoord van Japebo.com
Thanks for reaching out.
According to USPS tracking the package was delivered on 08/25/2025:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LZ100795215DK
You are welcome to reach out to us on email - info@japebo.com if you need any further info
Kind regards
Thomas - Japebo
I bought a Signia hearing aid assist…
I bought a Signia hearing aid assist microphone. It doesn't work, and I'm told I can't return it if the package is opened. I had to open it to find out if it worked.
14 augustus 2025
Antwoord van Japebo.com
Hello Norman,
Nobody said that you could not return it if you opened it. We asked you to return it in its original packaging.
Also we would really like to understand why you find that it does not work - or even help you figure out how to get it paired and make it work.
Kind regards
Thomas - Japebo
Antwoord van Japebo.com
Hi Patrick,
Thank you for your review! We’re so pleased to hear the tool worked perfectly for you.
Best regards,
Demi
Order was filled and shipped promptly
Order was filled and shipped promptly. Will order again from this company.
19 augustus 2025
Antwoord van Japebo.com
Hi,
Thank you for your review! We’re delighted to hear your order was handled promptly, and we truly appreciate your intention to shop with us again. 🌟
Best wishes,
The Japebo Team
Exactly what i ordered and needed.
10 augustus 2025
Antwoord van Japebo.com
Hi Gary,
Thank you for your feedback! We’re so pleased to hear you received exactly what you ordered and needed. That’s always our goal.
Best regards,
The Japebo Team
Just what I needed.
10 augustus 2025
Antwoord van Japebo.com
Hi Cathryn,
We’re delighted the product was exactly what you needed. Thank you for sharing your feedback!
You had the part that I needed to…
You had the part that I needed to replace and it arrived in great shape. Solved our problem. Thank-you!
13 augustus 2025
Antwoord van Japebo.com
Hi Rita,
Thank you for your kind review. It’s great to know the replacement part arrived safely and helped fix the issue. We truly appreciate your trust in us.
Best regards,
The Japebo Team
Spare
Charger got here. Shipping was slow so I had to buy another one. Now I have a spare.
13 augustus 2025
Antwoord van Japebo.com
Please note that we offer express shipping that delivers in 1 - 2 business days.
Kind regadrs
Thomas - Japebo
Antwoord van Japebo.com
Mrs. V.,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
I have not received the items.
12 augustus 2025
Antwoord van Japebo.com
Hi James,
Thank you for your feedback. We’re sorry to hear that your order hasn’t reached you yet. According to USPS tracking, your package is scheduled for delivery today.
If you do not receive it, please reach out to us directly and we’ll be glad to assist further.
Best regards
Thomas – Japebo
Helpful Customer Service
So many hearing aid models -- no way to know which part to order. Got the right part thanks to a very helpful staff person. My only complaint was that the plug for the charger was designed for a European outlet and is not usable in the US, but I was able to substitute one of my own.
11 augustus 2025
Antwoord van Japebo.com
Hi David,
Thank you very much for your kind review. We’re delighted to hear that our customer service team was able to help you find the right part for your hearing aid. We also appreciate your feedback regarding the charger plug. Since our products are supplied in their original versions, some plugs may be designed for European outlets, but we’re glad to hear you could use your own adapter successfully. Your input is valuable to us, and we hope your new part serves you well.
Excellent service
Excellent service, early arrival of charger, and exactly what I needed. I'm super excited about the product. Thank you so much.
10 augustus 2025
Antwoord van Japebo.com
Hello Bee,
Thank you so much for your wonderful feedback! We’re delighted to hear that your charger arrived early, was exactly what you needed, and that you’re excited about the product. We truly appreciate your trust and look forward to welcoming you back to Japebo.
Kind regards
Thomas – Japebo
Antwoord van Japebo.com
Hello Georgina,
Thank you so much for your wonderful review! We’re delighted to hear that your order arrived promptly and that everything was exactly as expected. We look forward to welcoming you back to Japebo again.
Kind regards
Thomas – Japebo
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