I had no idea that my hearing aid wires came in different lengths! You have made my right ear experience much more comfortable, and when my left one breaks, as will happen sooner or later, I'll defini... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Japebo stocks all of the accessories needed for my medical devices (hearing aids) at good prices, ships quickly and securely, and they are very communicative one-on-one when necessary. I couldn't ask... Toon meer
Bedrijf heeft geantwoord
It took 19 days from order to receipt. The item was delated passing through customs and from international shipping. I bought the product on Amazon while waiting. I don't know why my purchase was ship... Toon meer
Bedrijf heeft geantwoord
DHL returns my order last week and I didn’t get a refund from my return order. The shipping information did not include port fees; which's were $32 on top of the $20 shipping costs. My original orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Japebo.com
Geschreven door het bedrijf
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected range of products that help you maintain and care for your device – ensuring the best possible sound quality and long-term performance. 🔊
🛒 Simple and easy shopping
Our webshop is designed to help you quickly find the right products. With clear categories,
search functionality, detailed descriptions, and product images, you can easily identify
the parts and accessories that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your order every step of the way.
💬 Customer support with product expertise
Need help choosing the right product? Our support team is ready to assist you via email.
We know our products inside out and are happy to guide you – both before and after your purchase.
🔒 Safe and hassle-free shopping
We offer a 90-day return policy, so you can shop with confidence.
We combine a wide product range, ease of use, and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Contactgegevens
Fabriksvej 9A, 4200, Slagelse, Denemarken
- info@japebo.com
- japebo.com
4,1
Goed
336 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tool works great
Tool works great. Oticon battery pops right out. Shipping was fast coming from Denmark. Thanks.
24 juni 2025
Antwoord van Japebo.com
Hi Jim,
Thank you for your great feedback! We’re glad to hear the tool works great and that the Oticon battery pops right out. We’re also happy you appreciated the fast shipping from Denmark. Thanks for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
Antwoord van Japebo.com
Hi,
Thank you for your great feedback! We’re glad to hear you got exactly the part you needed, right when you wanted it. Thank you for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
Had THE part I needed!
Needed a tube for a 6-year old hearing aid and Japebo was the one who had it. Website was easy to navigate. Price was reasonable and most importantly the correct part. Easy repair at home (audiologist and hearing aid company said they weren't able to do it due to the age of the device?!?!). Thanks to Japebo, I was able to it!!!
19 juni 2025
Antwoord van Japebo.com
Hi Jim,
Thank you for your fantastic review! We’re so glad we had the part you needed and that you found our website easy to navigate, the price reasonable, and the product exactly right. It’s great to hear you could complete the repair yourself — especially when others couldn’t help due to the age of the device.
We’re always happy to assist and look forward to helping you again in the future.
Best regards
Per – Japebo
My first order I received two ear wax…
My first order I received two ear wax removal instead of hearing aid domes. Never got a reply from you.
17 juni 2025
Antwoord van Japebo.com
Dear Sam,
Thank you for your message. We’ll be happy to help you receive the correct products. If you let us know what you need, we can send you the correct items and include return packaging for the incorrect ones. We look forward to hearing from you soon!
You sent the wrong product
You sent the wrong product. However, when I informed you, you promptly sent the correct product.
4 juni 2025
Antwoord van Japebo.com
Hi Brian,
Thank you for your feedback! We apologize for the initial mistake but are glad we could promptly send you the correct product. We appreciate your understanding and hope to serve you again soon.
Best regards,
Magnus
Japebo Customer Service
Very helpful and pleasant!
28 mei 2025
Antwoord van Japebo.com
Dear Howard,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
This is a great product
This is a great product. It is not made in the USA which I knew before purchasing. It is new and not used. It works perfectly. I am pleased with the purchase. I am a little surprised at the price. With everything going up in price I guess I should not be so surprised.
1 juni 2025
Antwoord van Japebo.com
Thank you so much for your detailed review! We’re pleased to hear that the product meets your expectations and that it works perfectly. We understand your thoughts on pricing — we do our best to keep our prices fair while offering original and high-quality products.
Thank you for choosing Japebo — we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Customer Service Unresponsive
I received two chargers, but they are not the ones I need. I have contacted customer service several times to try to return them and receive a refund, but no one is responding to my request.
30 mei 2025
Antwoord van Japebo.com
Dear Jeffery,
Thank you for your review. I’m truly sorry to hear about your experience and want to assure you that we do not wish to be unresponsive. We will reach out to you immediately to assist with returning the chargers and processing your refund, so we can get this resolved as quickly as possible.
Kind regards
Per – Japebo
I placed the order on April 27th
I placed the order on April 27th, 2025 and today is June 10th, 2025 and I have not received any order.
27 april 2025
Antwoord van Japebo.com
Thank you very much for your kind words! We're delighted to hear that you were satisfied with our service and the immediate shipping.
Thank you for choosing Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Received what I ordered and it was the…
Received what I ordered and it was the correct part. Took a while to get here but that was because it came from another country.
23 mei 2025
Antwoord van Japebo.com
Hi Judith,
Thank you for your feedback! We’re glad to hear you received exactly what you ordered and that it was the correct part. We appreciate your understanding about the delivery time due to the international shipment, and we hope to serve you again in the future.
Best regards
Per – Japebo
Bought two new receivers for my Starkey…
Bought two new receivers for my Starkey hearing aids.
Exactly what I wanted, OEM product and delivered so fast I couldn't believe it! From Denmark to the San Francisco Bay area
20 mei 2025
Antwoord van Japebo.com
Thank you for your fantastic review! We're thrilled to hear that the Starkey receivers were exactly what you were looking for and that the delivery from Denmark to the San Francisco Bay Area exceeded your expectations.
We truly appreciate your trust in Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Very Satisfied Customer
I am so pleased to find the Phonax parts for my daughter's hearing aids. The Japebo website was easy to navigate, and I was able to place my order in a few short minutes. I did pay the extra shipping charge as my family was going out of town. It was worth it to receive them in record time. I will be reordering from Japebo.
18 mei 2025
Antwoord van Japebo.com
Hi Edith,
Thank you so much for your wonderful review! We’re delighted to hear that you found the Phonak parts you needed and that our website was easy to use. We’re also glad the express shipping met your expectations and arrived right on time.
We look forward to serving you again in the future.
Best regards
Per – Japebo
Antwoord van Japebo.com
Dear Virginia,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Antwoord van Japebo.com
Dear Ellen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Original style dones
Quick shipping, these are like original domes. Sturdy and stay in ear. Very happy with them.
1 mei 2025
Antwoord van Japebo.com
Hello Jim,
Thank you very much for your great review. We’re delighted to hear that you’re happy with the domes, and it’s great to know that the quick shipping met your expectations. We truly appreciate your feedback and look forward to serving you again in the future. If you need any further assistance, please don’t hesitate to reach out.
Kind regards
Marina – Japebo
I have still not received shipment…
I have still not received shipment after the second try.
15 mei 2025
I haven’t received my order yet
I haven’t received my order yet. Order was placed April 5, 2025, and today is May 13, 2025.
6 april 2025
You are the only company that produces…
You are the only company that produces these hearing aids. Thank you.
25 april 2025
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