Jellis Craig Reviews 5.022

What passes for “service” at Jellis Craig
would, in any other industry, be called indifference dressed as professionalism.

The Man sits on his phone as though it were an article of faith, unmoved by enquiry, untroubled by urgency. The Girl cannot muster the minimal competence required to send a link. This is not merely inattentiveness. It is a quiet contempt for the very people upon whom their livelihood depends.

And yet, this is the theatre we now inhabit. A crowded inspection, bodies moving through spaces they cannot secure, each person carrying the small, private anxiety of a market that has outpaced reason. They are not just ignored. They are processed. Reduced to background noise in a system that rewards inertia over effort.

It would be easy to lay this entirely at the feet of the agents and their choice of hopeless Gen Z's, but that would be too generous. This is the downstream consequence of a housing framework that has failed to keep pace with demand, a policy landscape that has allowed scarcity to become spectacle. When supply is strangled, service becomes optional. Why perform, when the queue is endless?

What is most striking is not the incompetence itself, but the acceptance of it. A generation entering the workforce not with hunger, but with a curious detachment. As though the simple disciplines of responsiveness, accountability, and basic courtesy are relics of another age.

I have entrusted this firm with eight sales in the past. That history, it seems, carries no weight. Loyalty has been replaced with amnesia. The relationship between client and agent, once grounded in mutual benefit, has been reduced to a one sided convenience.

Let them continue as they are. Markets have long memories, even when individuals do not. The Robots will be better.

Terrible buying experience with Adrian Petrucelli - poor communication (no followup at all) as he didn't seem interested in getting the best price for the vendor - just whatever was the easiest sell. Seller beware!

Jellis Craig Richmond has been wonderful. Me and my husband were leasing with them for almost 3 years. We did not have intentions to move, however, the property was on sale. It was something we did not expect as we were looking forward to leasing longer. Then, we had a wedding to plan on top of moving. We had a challenging time of finding a place to move. Luckily, Madlen Dimitrova was very kind and understanding to us. She was able to respond with our concerns quickly and was able to liaise with the owner in a very efficient way. She was able to help us so much even it was in a short period of time. Thank you!

Danielle Waterton and Ian Mclennan are a professional, honest, dependable and hard-working team. They are engaging and provide a wealth of experience and knowledge to their clients. They ran an effective campaign from beginning to end. Ian kept us fully informed at every opportunity, communicating clearly and straightforward throughout the process which ultimately delivered us an excellent result. We would highly recommend them and would definitely use their expertise in the future. Many thanks Elisa

I had a great experience with Jane Yuan from Jellis Craig Mount Waverley. She is very professional, friendly, and flexible, and was supportive throughout my tenancy in Mount Waverley.

Especially during my lease break period, Jane was extremely helpful and made the process smooth and stress-free. I really appreciate her support and clear communication. Highly recommended!

Jason De Stefano was amazing to deal with from the very first meeting. I was nervous to purchase off the plan, but I could not be happier with my new home. Jason was approachable, professional, made me feel like nothing I asked for was any bother. He was so pleasant to deal with. I would absolutely recommend Jason to anyone who is looking to find their perfect home.

Be it as a landlord or a tenant they make you feel like they are superior and they are doing you a favour. Never returned phone calls emails were left in actioned for days..

Almost 12 months to get concrete bleed fixed in the carpark and the damage to the car and not even an apology or compensation. Everything is always everyone else's issue eg the landlord or tenants issue or fault.

Happy to take their commission or their management fees but never take responsibility. Save your money if your a landlord or be prepared for a rollercoaster if youre a tenant.

Memorable for all the wrong reasons. Hired this agency to manage my investment property and ended up with countless and repetitive emails from property managers who were obviously not interested in checking my responses to their emails and more focused on exonerating themselves from any accountability. Generally unsupported and lied to by one of the most collectively arrogant agencies I've dealt with - and I've bought, sold and rented from quite a few over the years. I seemed to be paying them to increase my stress levels. Awful.

Edit: would love to know how online reviews are calculated and displayed. I've seen reviews for the same entity and from the same review sites vary greatly, from 4.8 to 2.7. Where lies the fault? Is it the search engine, the browser or the review site algorithms? Or is it something else?

Not only Mitcham, but all the rental applications I put through with Jellis Craig (same as Ray White) were rejected, even after I offered 30$ more per week. Our family income is $262K, with $120K in savings with good rental history, and both of us have good permanent jobs without dependants, just one small dog. The property I applied for was pets-allowed too. It’s mysterious why those Jellis Craig applications get rejected the very next day after applying, and last Mitcham property I applied, never even went to “Processing” status, even though I communicated frequently with the agent. It just went from “Received” -> “Rejected.”. I Know its landlord choice, but my application never went to "Processing" status and rejected every time when the property manager is JellisCraig (or RayWhite) and that should be investigated by VCAT.

We are deeply touched by our recent experience with Andrew Panagopoulos
We can't thank him enough for his incredible help.
He brought us good fortune on Saturday the 23rd of August 2025, and we truly appreciate his hard work, dedication and expertise he put into helping us in unlocking the opportunity to own a beautiful property.
We feel lucky to have had the chance to meet him in our lives.
Thank you for being an amazing agent and now a fabulous auctioneer.
We look forward to recommend you to our friends and family.

Costa was more concerned about his own agenda, and everything that we put forward over the campaign was slowly whittled away. He didn't even consult us on the day of the auction what was going to happen and what price he would start the auction. (Costa was too busy worrying about another auction that he had to go too straight after) Didn't even have the courtesy to congratulate us after the auction. Very poor experience and I will tell anyone I know not to use Jellis Craig Monash. Left a very sour taste in my mouth.

1st thing to mention is that months after giving management of the rental we were leasing back to the house owner, they tried to keep our bond, even though they had nothing to do with the property at that time. Jacquie Douglass is responsible for this, and for not processing a payment made to rent by a charity organization, supporting us through financial hardship. They just tried to keep the money, keep the bond, and not tell the owner. In fact Jacquie Douglass lied to the owner to enable a VCAT case. She also tried to record me during a meeting, without consent. I have made many complaints to consumer affairs, and happy to provide any evidence of my claims. These people are corrupt, and do not care if they make you homeless. They are lucky that justice can only be legally implimented through government.

Let my property through JC Port Phillip and was passed around to 4 different property managers in 3 months. Horrible communication they continue to ignore questions for 5 months, they have charged us for works we never authorised and refuse to refund us and are rude and unapologetic. Definitely do not recommend, use a different agent!

I advertised my property with JC Sam rigopoulos not only he overcharged us for commission at 2.2 he couldn't even get a buyer for my home. I decided to get a agent from a different suburb not only I had alot of inspection but sold it before auction as a rate of 1.4 max commission. Advertising costs max $4800 when JC charge us a arm and leg.
Well done to my other agent.
I highly don't recommend JC Northcote to sell your property.

Worst service I have ever had from an agent. I had been through a property and loved it my father flew over from NZ to look at it along with one other I liked… I called the agent a week before he got here left a message saying I’d like to take him through it - no response I then messaged the director of the office that she worked at and was told to msg her. I did and got “ I was on leave “ she hadnt even responded to left voicemails. I then asked if we could be taken through she had one time which we could not make and then I was told oh well we don’t work Fridays and she was full with opens on Saturday. No other options given no interest in getting us back through she was rude and so unprofessional. I then emailed her director with what had happened and got no response at all. I then Went on to buy the other property I saw that weekend. I am going to let the owner of the property know what she is paying this company to do and how they are letting her down. The property has been on the market 6 months and now I know why. The agent was pushy and rude the first time I met her and unhelpful and unprofessional the second interaction and her boss was no better - would never use this company and do not sell with them they are actually useless. Jellis Craig greensborough you are not worthy of selling anything.

Property managers don't bother answering communications. Zero communication skills and professionalism.

One of the worst real estate company.
They are totally fraud. I was mislead by them, Phillip was the name of their agent.

This is the worst Real Eatate Agency I have dealt with in 40 years.We used a guy called Nick Renna.
I just could not recommend him at all!!!

Worst experience ever promised the world got nothing
Shocked at the way our campaign was handled
Treated our listing as unimportant
Kept being told to lower our price to get people in knowing quite well what price we were after
We had to suggest an auction (shouldnt Jellis Craig be advising us)
Very few people went through our property in 8 weeks
Total waste of money on marketing they even forgot to list it on realcommercial when we paid for it
(I picked up the discrepancy)

I'd like to share my recent experience with George Pangalos and his team at Jellis Craig Manningham and Maroondah.

I interviewed George in November 2024 when I was looking for an agent to sell a property in Doncaster for me. George was friendly, enthusiastic and instilled a sense of confidence that other agents I interviewed did not. He also pre-empted many of the questions and ideas that I wanted to discuss – again, something the other agents did not.
In a very short period of time, George developed a marketing strategy that I believed was sound, realistic and, as it happened, very effective.

George is a great communicator. He kept me informed and up to date every step of the way – from our first meeting, throughout the marketing campaign and on the day of auction. Jellis Craig’s on-line analysis was continually updating with current information during the whole process. George's knowledge of the local market proved invaluable and combining this with his experience and auctioneering performance resulted in a very satisfactory outcome for me. I would not hesitate to recommend George and his team to anyone looking for exceptional property sales service.