Jemca Toyota Croydon Reviews 190

My 2011 Toyota Prius was booked in for a service and MOT at Jemca Edgware Road, on Saturday 27th March. I have been a loyal customer of Jemca for many years, including buying this and my last car at Jemca Enfield. I had a phone call, Saturday early afternoon, from Mikey Dong, senior service advisor to say 'Bad news, your car failed its MOT'.
To cut a long story short the reason was the seat belt buckle (middle of back seat which has never been used) did not reliably work. The MOT expired on 27th, that day. I called a nearby recommended garage, Finchley Park Autos (in desperation). The guy there, Ram, checked the buckle for me and said it just needed some WD40 spray; he sprayed the buckle a few times and assured me it was absolutely fine. (I'd told him when I tried it, it worked 8 times out of 9 and I had two video clips to prove this). I was advised to call Jemca again, ASAP, to rebook the MOT. I took the car back there on Tuesday morning, waited 50 mins. I was then handed an MOT certificate! The problem was that some crumbs and a few truly minute pieces of red plastic inside the area of the seat belt buckle. Why didn't the service mechanics check it worked, then quickly clean it out before it went for its MOT check onsite? They'd taken a photo showing a few crumbs and a few minute pieces of red plastic. The level of upset and stress caused had been compounded by the fact that on Saturday I was told the seat belt buckle part was unavailable as their factory was closed and I'd have to wait TWO MONTHS! I said I cannot have my car off the road for that long. I was advised that maybe another garage might have stock of this item.
When I called Mikey Dong back in the afternoon of 27th and told him the stress caused by his news and how he told me... he did apologise. On a separate note, I was advised by Mikey Dong that I had a 'deep cut' that meant it was advisory to replace a tyre. I had previously taken the car to Kwik-Fit (November), Costco (February) and then on Monday 29th Finchley Park Autos checked this, as I wanted to be sure it was safe. All said it was not a deep cut and that it was definitely not necessary to replace this tyre.
One more issue. I was told that where the catalytic converter had had to be replaced in Nov '20 (as it was stolen). LV arranged for it to be repaired at their recommended garage, Rye Street Motors, whom I'd found to be excellent. I had asked for a Catloc to be fitted by Jemca, which I paid £600 for.
I was told on the 30th March that there was a leak of coolant from this site. Why was this not noticed back in November when they fitted the Catloc?
I have now had to call my car insurance company, LV, and explain this overlooked problem relating to the November claim. I feel that Jemca Edgware Road are not offering the quality of service that might even be considered adequate. I paid for the replacement of brake pads as I was advised to do this. I accept that. However I want a garage that I can truly trust not one that tries to sell me a tyre that has been checked by 3 tyre specialists at different garages who all said it is absolutely safe and fine; where a coolant leak is spotted and I am informed at the time, where I am not told 'Bad news your car has failed its MOT' when it is a problem that they could so easily have quickly and easily rectified. If the car was passed on Tuesday 30th March when all that was done was a quick clean of the seat belt buckle, why couldn't they have done this on the Saturday and saved me a ton of stress? Beware. Do not go to this garage if you can find a decent alternative. This past experience has put me off buying another Toyota Prius in the future.

Update - after some time I heard back from customer services. They have done something to make up for the terrible service. I hope they learn something from what happened with me as detailed above. They have promised to do so...

TOYOTA READING --V GOOD SERVICE
Thanks salesman Paul !

Jemca - Lexus Reading

Salesman who didn't return emails or phone calls. Missile add on services like tyre insurance and smart repairs.

Service team who I was unable to contact by phone and don't reply to emails.

I would not use them.

Booked a test drive appointment at Jemca in Edgware Road. Turned up on time. They kept my wife and I waiting for 20 minutes with very little information, only once acknowledging that we were waiting and in reception. Awful service, particularly as we need to buy a car this month.

Edgware Road
This is about a car I brought from Jemca Edgware Road coming up to 2 years ago and what I have learnt about the car they sold me.
- called to ask if would be able to come and view (have day and time) told yes, got there told oh sorry it’s not here at the moment you will have to come back.
- MOT - sold as no faults but when investigated on next not noticed the same problems came up on the not a year later as the one before they did there’s to sell it to me
- was going to sell car with serious fault as exhaust was not attached, was told they would order part and I then could bring it back and they would fix it in a couple of hours. Came when they told me to and then sat around for three hours to be told, no it’s going to take a few days. I will admit after some debate they did get me a minicab to get back home but was left without a car for a week whilst they fixed it and to this day am sometimes unsure if they did it completely right.

Recently the catalytic converter from our Toyota car was removed from our family car within 60 seconds! The incident was very distressing and caused a great deal of inconvenience.
Once JEMCA Croydon got involved they explained the procedure and kept me fully informed throughout.
Photographs were taken at each stage and a catalytic lock was also installed.
Olivia Haywood and Arnie Gauci answered all my questions on the phone and replied to all my emails promptly. Arnie took some time-out to phone me and explain the function of the different type of bolts and why this cat lock can be a very effective deterrent.
Arnie even invited me to visit and offered to put the car on a ramp and explain the repair in detail!
All in all, I found the service very professional and friendly.
This company truly deserves a 5 star rating.

I’ve been a customer of Jemca Toyota in Edgware Road London for over 20 years and have bought four cars from them. My current car, less than a year old had suffered some body damage from my garage gate at my own hand and I must compliment Jemca and particular Dawid Mazurkiewicz their Bodyshop advisor. Toyota provided a courtesy car of almost the exact model as my own and also practically new. The repair took several weeks and Dawid assured me I’d get my car back if and only if he was satisfied with the work. Needless to say, the repair is perfect. At the time my car was ready for collection I was suffering from a chest infection and Dawid very kindly delivered to car back to me personally and took care of the paperwork.