Jemca Toyota Croydon Reviews 190

In short:
Not a real Toyota dealership, its a franchise so if you contact Toyota for complaints, they wont do anything about it.
Lied about my full service, barely did any of the service on the list.
Sent out my car without topping up any of the fluids including the brake fluids. And sending out a dangerous car out on the public road.
Also has fake positive reviews on Google maps.

Long story:
Very dangerous dealership. Not only did they not carry out my car's full service such as oil filter, top up of fluids, etc, they took my money without consideration on how much I paid for the full servicing.
Barely after a few days taking the car away from them, it started to develop problems. Lots of loud noises coming from the tires. There were no serious advisories according to the mechanics video I was given, but did say on the video the brake pads were half worn but in reality, they were completely worn out. Imagine getting a handbrake warning light in the middle of the motorway. Thats the worry no one should go through.

I then took my car to a local garage to get the problem solved. Only to find the carnage that was involved….They didnt any of the basics top up fluids. We also investigated the brakes, only to find the true culprit was, the brake fluids and one of the brake pads were completely worn.

I emailed their customer services who said it was the age of my car that was developing that noise and said they stand by their fake work that they didnt do.
The audacity to hear someone coming back to you saying, it was the age of the car. But we know, no one at Jemca Enfield even barely touched the car.

So not only are they cunning thieves, they also dont want to take ownership.

Do yourselves a favour, avoid this fake Toyota dealership. And stay away from my car!

Our sale assistant Richard, made our whole process of buying a car very easy for us. He treated us like family and helped us every step of the way. Providing us with all the information we needed and made the exchange as smooth as possible. I would definitely recommend Toyota jemca sidcup, and having Richard as your sales assistant. Everyone down to the managers were amazing. They will definitely be with us every step of our journey with our new car.

I don't usually do reviews but Jemca Toyota Sidcup deserves it. This is the third car I've bought from them. This time it's a New Chr Plug-in GR Sport 2.0. The car is beautiful, stunning looking. The interior looks expensive, beautiful seats, large screen. Smooth driving. You feel safe to drive in the motorway, in the city, everywhere because in terms of safety it has everything, you name it it's there. For this, even if it's a 2.0 car, I feel safe for my son as a young driver to drive it. The staff at Jemca Sidcup are always welcoming, kind and professional, sale and after sale. Especially Nico, I always ask for him. He is kind, patient and professional. From the test drive to the purchase everything always goes smoothly. He is always available for any request, very patient in explaining the instructions. His enthusiasm, his professionalism, his explanations convinced me to buy the New Chr. I advise anyone who wants to buy a car to first visit Jemca Sidcup

I got my Brand new Aygo x Pure with Jemca Sidcup.
Mark was great and so helpful . Love my new car and Mark made it easy.
So glad I stuck with Mark again and this is my second Aygo with Jemca Sidcup in which Mark also helped me 5 years ago.

I always get the best service from Jemca Toyota in Sidcup. Unfortunately due to an accident I had to get a new car and Andy Carpenter is my go to. The car I bought was right there in the showroom because he listens and delivers and I’m so happy he found exactly what I wanted. I was very impressed. Thank you Andy, your service is 100%

Excellent customer service and above and beyond help by Solomon Jarra and Sallie Brown at Jemca Reading

Jemca Sidcup. My experience from start to finish was exceptional. I was kept informed every step of the way. Collected my BZ4X on the 12th of September 2024. Joe the salesman was very knowledgeable. Highly recommend. Thanks

We selected Jemca Croydon to purchase our first vehicle in UK. I met raza there and he helped me a lot to find our first vehicle which suits to our budget and requirements. He helped me to clear the finance process and answered to all my crazy questions very patiently. Finally we got our car and after the purcase he helped me a lot to sorted out some isuues I had. I would like to highly recommend Jemca (Toyota) Croydon if you want to go for a smooth, hazel free vehicle transaction.

Smooth experience from delivery to collection with a very thorough and professional breakdown of work completed and anything to note about my car. In a phrase, the quality of service is second to none.

Disappointing Customer Service - subscribed national servicing plan for my car from them and being advised that the policy detail issued from Emac. However, didn't receive any policy detail. Contacted their CS representative few times but somehow they're actively helping. Confirmed me that the info has been passed to Emac and asked me to contact Emac directly. If I need to contact Emac and resolve the issue myself, why do I still need Jemca CS team for helping on the servicing subscription? What their CS is going to assist?

Requested for tyre replacement availability and got replied that the availability info will be returned but not hear anything as promised. It's disappointing.

Good service

Lovely and very friendly service

Richard was very helpful and given us enough information to purchase the car.

Excellent customer service by Sallie. She was very accomodating and arranged access for me to work in a private office while my car was having its annual service. Nothing was too much trouble.

Excellent service especially Suzanne at hemca bracknell

Excellent. They've got a great set up for working while you're waiting. Friendly staff, service was prompt.

Got some brake pads and discs replaced, done quickly at a reasonable price and with friendly staff.

We always come to Toyota Croydon, Shakil made us feel very welcome and helped us choose our new car…
Everyone was extremely helpful..
So thank you again and see you in a few years…

Amazing service when purchasing my wifes Toyota Yaris

Aisha Paxton (Service Advisor) was most helpful and reassuring. She communicated very clearly with me and her technicians to ensure a positive service outcome.

Aisha is very professional and went the extra mile to deliver excellent customer service.

Thank you Aisha - much appreciated.