Jemca Toyota Edgware Road Reviews 

Debbie and Michael so far very good service

I am writing to express my dissatisfaction with the service I have received. I have been waiting for over two months for a simple replacement of the reverse light bulb, which was already paid for during a service appointment in February.
Despite multiple phone calls regarding this matter, I have not received any resolution. Each time I speak with Dino, I am assured that I will receive a call back “tomorrow” or “later,” yet no follow-up has ever taken place.
I find it unacceptable that such a minor issue remains unresolved after several months. This reflects poorly on the level of customer service provided.

Was served by Debbie this morning and afternoon, she remembered my car and me helped me and guided me towards my advisor I’m very happy with the customer service today and the staff

Very happy for the service I received in Jemca Edgware Mr Tony and Mrs Debbie looked after me and treated me with kindness

Amazing and professional experience with Jemca Edgware Service.
Debbie and Michael are both wonderful hosts. Very welcoming.

Excellent customer services and very welcoming in the Colindale branch

When we arrived we were warmly welcomed by Debbie who greeted us as highly valued customers. She presents herself exceedingly well, has a delightful personality and works hard to build an excellent rapport with her clientele.
Dino was very efficient and competently talked us through the new service plan and happily made adjustments to suit our requirements. He was very friendly, articulate and knowledgeable. A very positive experience today thank you

Excellent customer service

Very good customer service. Helpful even we were half an hour late they accepted us and had servicing done on time. The edgware service center is best always best service.

Great service

Debbie and team at Edgware service are absolutely excellent, nothing is too much and big shout out to Michael and Aisha

Visited this service centre to drop my car for service. Debbie on the desk was very helpful, attentive. All went smoothly. Thanks

JEMCA service has been great looking after my car. Debbie always gives a friendly welcome to everyone, and the car is always well looked after with helpful advice. Won't take my car anywhere else, not even for an mot.

Debbie at Edgware service and Dino at Edgware service gave me an outstanding service.

Very poor Service. I gave my car in for service and Mot before 10 am and booked the service 3 weeks in advance. It took them 28 hours to return the car. Within 3 days of return my battery failed. The AA confirmed it was the battery. Jemca claimed they tested the battery and battery was good.
It was suggested that I make another appointment to replace the battery and pay for new battery and fitting.
I would not have had to pay more money for the fitting, If they really tested the battery.
I lost trust in this company.

Debbie and Prem looked after me very well

Debbie is very kind good customer service with smile and cares always recommend Edgware Road service

If you want to understand why second-hand car dealers have a dodgy reputation go to Jemca Toyota Edgware Road. If I am being charitable I would say they are incompetent; if I'm being honest I'd say that once they have your money they couldn't care less.

We bought a car from them for £22K; wasn't ready when we were supposed to take delivery, was promised for 9.00 the next day but came 3 hours late, came with very noticeable scratches on the external paintwork and no spare key...the saga goes on for more than 2 months until they finally sorted it. They even had our car in for 3 days to have it resprayed and returned it having done absolutely nothing.

The saleperson we dealt with wasn't remotely interested in sorting out our issues and never bothered to return our calls. We tried going higher up the chain and had pretty much the same experience. Their sales team and their service department seem incapable of liaising.

Overall it was a nightmare and I'd never go back there again.

Can I leave 100 out of 10!!! If you’re going to buy a car from honest, caring staff this is the place to come. Fernando was simply the best. My car got stolen, he walked me through getting another, transferring my servicing agreements from the other car. He has such knowledge about the cars, helped me buy what I needed not the most expensive I could get. I simply cannot recommend this garage enough, all the staff were friendly, making sure I was being attended to without being in your face. I have been buying cars for over 38 years now and I will not go anywhere else. Professional, caring, knowledgeable and great coffee.

On New Year's Eve I was very upset to have an issue of a warming light on my Prius a couple of hours before I was due to start a long journey. Reception staff invited to come into the workshop as soon as I could. My car was taken in within minutes of my arrival and the problem was resolved before I finished the coffee that was given to me in the waiting area. People could not have been more helpful or efficient. Jemca made an excellent ending to 2025 and a fantastic start to 2026. Thank you!