Jensteninsurance Reviews 

Late on a Friday, we needed additional coverage on a loaner vehicle. Haylet got the lot done inside of 30 minutes. Fantastic service, just when we needed it. Would highly recommend Jensten Insurance.

Very professional company

Jensten insured an extension building project, providing the exact level of cover i needed. Their representative David was very helpful and professional.

There happened to be a misunderstanding over the final week of cover. When i flagged the issue, Jensten immediately conducted a proper review of the policy and contacted the insurer for clarity. The result was satisfactory and i wouldn't hesitate to recommend Jensten or insure with them again.

You often don't know how good a company is until there's a problem and Jensten came through with flying colours. it's nice to deal with proper staff who listen to customers and respond fairly.

My 911 Turbo S was taken to Llaxa Garage for an MOT on 27th April. While on their premises, the vehicle was damaged by the owner of the garage, who is insured by Jensten Insurance brokers.

Liability was reported immediately, yet over a month later I am still without my vehicle due to ongoing delays and the claim being placed on hold. Despite repair estimates being provided, the matter remains unresolved, causing significant inconvenience, stress, and loss of use of my vehicle.

For an insurance company, the handling of this claim has been extremely disappointing. Communication has been poor, progress has been unnecessarily delayed, and there appears to be very little urgency in resolving a straightforward liability matter.

I believe the public should be aware of the level of service being provided in situations such as this.

Should Jensten Insurance resolve this matter promptly and professionally, I would be willing to update this review accordingly.

Wouldn't use any other company to do fleet & business insurance, Sue & Hayley are very professional in handling everything & everything I need.

Debbie makes insurance so much easier for me- collating it all together, meeting up yearly to go through the business needs. She makes it a much friendlier yet business like experience

Regarding my last review Jensten did investigate my complaint The outcome was as expected, it was my fault, apparently the call cut off & I did not answer when called back & by coincidence my voicemail failed to work I have experienced no problems with my phone There was nothing preventing them calling me back the next day or since & there was no mention of why the Manager failed to ring me after twice requesting help

I LIKE TO BE FAIR - I HAVE BEEN CONTACTED BY THE BRANCH DIRECTOR WHO IS INVESTIGATING MY COMPLAINT

A great company to work with especially Debbie Monks, who has looked after us for the last 2 years. Debbie has contacted me and explained everything I needed to know for all business insurance requirements. Hopefully, I’ll be working with her for many years to come (or until I retire)

Debbie, has managed our Fleet policy for a good couple of years now. Very happy with the service. Nothing is too much trouble and fair, reasonable pricing too. Thank you for your time and getting me the quotes out. Best wishes Nick (Complete Electrics)

Debbie at Jenston has looked after our insurance for a number of years now and we have always found her to be very friendly and extremely professional.

We have been dealing with Debbie at Jensten for years and she absolutely goes above & beyond to ensure the we get the best deal. A total credit to the company.

We are a UK based events company and our insurance broker at Jensten - David Uche - achieved the near impossible, by securing us two extremely complex, competitively priced, insurance policies at very short notice - in Canada. Without David's tireless efforts, the event we were producing could not have gone ahead, so we are understandably extremely grateful for all the work he did on our behalf.

We have been with Jensten and its predecessors for many years and I am very happy with them - in fact, I have never looked elsewhere. This year Muazzez took over our services and we were extremely impressed with her work - not only did she come and see us personally, but she negotiated excellent decreases for us and provided us with sage advice! Thank you!

Mandy was 1st class the difference between people who know their stuff and those in a call centre that say the computer says no is night and day.

Jonathan Horsfield maybe a good work friend of mine but having a Mandy is brilliant no offence Jonathan

Excellent service from Debbie Monks and great insurance prices too. Would definitely recommend.

Charlotte Scott looked after me throughout the process of obtain our companies insurance. She went above and beyond, replying out of hours, explaining all the process clearly, whilst helping me understand everything. Great experience, wouldn't hesitate in recommending Darwin Clayton, especially Charlotte.

Darwin Clayton are a great company who we have dealt with for many years, we have individually dealt with Terry Smith, also over a number of years. He is friendly, accurate, nothing is too much trouble and it's great to hear the same voice and sound advice on the phone still after all these years.

Lees Premier Cleaning have used Darwin Clayton as our insurance broker for several years. The reason is that their charges are always reasonable and the service is excellent.
Over the years we have looked at other brokers but Darwin Clayton can always beat them on price.
Terry Smith is our contact and he has provided an excellent service over the years. Whatever problem we may have (claims etc), Terry is always easy to get hold of and actions things straight away, his advice is invaluable. We have been very happy with the exceptional service we receive from Terry and Darwin Clayton in general.

Darwin Clayton have been providing business insurance to our company for many years. Terry Smith who is our direct line has always been professional in all our dealings with him and the company. We look forward to continuing our strong relationship with the company.

We have been with Darwin Clayton for a number of years. Our main contact has always been Terry Smith. We have a very good relationship with Terry and he knows our business. He is always able to help and explain things in layman's terms which is very helpful and also deal with the insurance company on our behalf where required.

We have used Darwin Clayton for many years and found them professional at all times. Understanding our needs and requirements to the point we don't entertain the need to change Broker. Our Account Manager, Terry Smith is responsive to all our communication, and cannot fault the professional service he provides to us. 100% benefit to our business.